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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Passing Score:	73%
Real Exam Qty:	30
Exam Format:	Multiple choice
Available Languages:	English
Exam Duration:	60 minutes
Recommended Training:	SAP Customer Experience Overview Learning Journeys Positioning SAP Customer Experience Solutions (SAP Learning)
Exam Registration:	SAP Certification Hub SAP Learning Hub
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored exam via SAP Certification Hub
Pre Condition:	No formal prerequisite required; basic understanding of SAP Business Suite and SAP Customer Experience solutions recommended.
Official Syllabus URL:	https://learning.sap.com

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.
Topic 3	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q12-Q17):

NEW QUESTION # 12
Which of the following are solution capabilities of SAP Emarsys?
Note: There are 3 correct answers to this question.

A. Advanced Segmentation
B. Processing Leads and Opportunities
C. Automation Programs
D. Smart Analytics
E. Web Page Creation and Generation

Answer: A,C,D

NEW QUESTION # 13
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

A. It enables processing of accounting data.
B. It enables organizations to deliver personalized customer engagement data.
C. It provides seamless connectivity to teams with the correct information at the right time.
D. It provides permanent awareness of customer expectations.
E. It provides permanent transparent and personalized data related to maintenance plants.

Answer: B,C,D

NEW QUESTION # 14
Which of the following features are available in SAP Service Cloud Version 2?
Note: There are 2 correct answers to this question.

A. Guided selling
B. Omnichannel experience
C. Agent Desktop
D. Billing

Answer: B,C

NEW QUESTION # 15
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Innovate and stay ahead
B. Improved customer satisfaction and retention
C. Increased profitability
D. Lower customer acquisition costs
E. Optimize buying lifecycle

Answer: C,D,E

NEW QUESTION # 16
How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

A. By providing a dedicated self-service experience as a forecast
B. By connecting and delivering data from the value chain and process flow
C. By executing marketing campaigns for product service
D. By focusing on back-end service operations

Answer: B

NEW QUESTION # 17
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