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| Section | Weight | Objectives |
|---|---|---|
| Configuration and Customization | 15% | - Lightning Experience customization - Reporting and analytics for public sector - Constituent engagement portal configuration - Workflow and approval processes |
| Best Practices and Governance | 10% | - Accessibility and compliance standards - Public sector implementation best practices - Performance optimization |
| Implementation Considerations | 20% | - Security and compliance requirements - Integration patterns for government systems - Data migration considerations - User adoption strategies |
| Public Sector Data Model | 20% | - Service territory and location-based services - Case and investigation management - Permit and license object relationships - Constituent and household data model |
| Public Sector Solutions Overview | 15% | - Salesforce Public Sector Solutions product positioning - Government and Public Sector industry fundamentals - Key use cases and common scenarios |
| Government Community Cloud | 20% | - Permitting and licensing capabilities - Case management for government - Constituent engagement features - GCC features and capabilities |
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NEW QUESTION # 105
A public sector agency plans to use Public Sector Solutions for grants management. There are no in-house developers in the agency, and they are worried that some of the installation steps may potentially require development skills and the use of developer tools such as VS Code & SalesforceDX. Which steps for Public Sector Solutions setup and installation require the use of such developer tools?
Answer: C
Explanation:
This is the packaged route that keeps the process supportable, auditable, and aligned to the data model.
The Core Concept Explained: OmniStudio separates guided interaction, data mapping, orchestration, and UI presentation. That separation is critical for high-volume public-sector intake because each asset can be tested and reused independently.
Step-by-Step Technical Analysis: Design the user journey first, then decide which OmniStudio asset owns each responsibility. OmniScript captures guided input, DataRaptors map Salesforce data, Integration Procedures orchestrate server-side work, and FlexCards expose summarized context. After assembly, validate data payloads, error handling, security, and performance with realistic application records. Use VS Code and Salesforce DX to deploy DataPack Lightning Web Component files to the org.
NEW QUESTION # 106
A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Agentforce Public Sector components, where possible, and offer a digital experience to end users.
What three prerequisite items should the Technical Consultant advise the PSO to configure so that Public Sector components can be used?
Answer: B,C,D
Explanation:
Emergency Response Management for Public Sector is designed to support rapid intake, triage, resource coordination, constituent engagement, and emergency-program execution. The ERM managed package supplies the purpose-built emergency-response functionality and associated Public Sector components required by this implementation pattern. Salesforce ' s Emergency Response Management documentation describes the solution as supporting residents, communities, agencies, emergency requests, and resource allocation during emergency situations.
Person Accounts provide the appropriate Salesforce representation for individual constituents who interact directly with a government organization rather than through a business account. This allows individual residents to participate naturally in emergency-service processes while businesses continue to use the appropriate business-account structure. Web-to-Case provides a standardized web-based intake mechanism for external requests. Submitted constituent information can be converted into Salesforce Case records and subsequently routed into the agency ' s service-management processes. Email-to-Case is intended for email- originated requests and is therefore not the prerequisite for the specified digital web experience. Similarly, the unmanaged ERM package is not the deployment option used for the standard packaged emergency-response solution.
Study Guide References: Emergency Response Management for Public Sector; Community Response; Person Accounts; Web-to-Case; Public Sector Digital Experience Configuration.
NEW QUESTION # 107
A Public Sector Organization (PSO) is responding to an emergency and wants to provide a way for constituents and businesses to access resources and submit requests for services and programs. The PSO wants to leverage Agentforce Public Sector components, where possible, and offer a digital experience to end users.
What three prerequisite items should the Technical Consultant advise the PSO to configure so that Public Sector components can be used?
Answer: B,C,D
Explanation:
The required combination is Web-to-Case, Person Accounts, and the Emergency Response Management for Public Sector managed package . This question reflects the ERM deployment architecture in which the agency provides an external digital destination for constituents and organizations to submit emergency-related requests while Public Sector components manage those requests internally.
Person Accounts provide the appropriate Salesforce representation for individual constituents who are not operating as business accounts. Web-to-Case supplies a standard intake mechanism through which web- submitted constituent requests can become Salesforce cases. The managed ERM package supplies the purpose-built emergency-response functionality; the unmanaged-package alternative is therefore incorrect.
Current Salesforce documentation describes Emergency Program Management as an Agentforce Public Sector capability for exposing emergency program information, incident updates, permits, assistance programs, and constituent requests through an Experience Cloud site. Salesforce also identifies Emergency Program Management as a specific Public Sector implementation area in the current Agentforce Public Sector portfolio.
Email-to-Case processes inbound email into cases but does not satisfy the specified web-based constituent experience prerequisite.
Study Guide Reference: Agentforce Public Sector - Product-Specific Systems Knowledge; Emergency Program Management; Emergency Response Management; Person Accounts; constituent digital intake.
NEW QUESTION # 108
After a grantseeker has submitted an application for review, Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage, Utility assistance, etc).
Which two would the consultant build to handle this request utilizing Agentforce Public Sector?
Answer: C,D
Explanation:
Grants Management and the Outbound Funds Module provide the Salesforce funding data model and grant- management capabilities required to manage applications, awards, disbursements, and expenditure tracking.
Salesforce documents that Grants Management leverages the Outbound Funds Module data model. A Funding Request represents the application for funding and is the primary record through which the grantmaker evaluates and administers the applicant ' s request. Outbound Funds Module provides the underlying framework for tracking funding requests and outgoing funds such as grants and scholarships. Salesforce ' s feature comparison also shows that Grants Management and Outbound Funds support management of Disbursements against Funding Requests. Expenditure management can associate disbursements with accounting allocations, allowing the organization to categorize how awarded funding was used. This structure supports Foodvania ' s requirement to distinguish categories such as mortgage arrearage and utility assistance while retaining an auditable relationship back to the funding request and award. Grants Management supplies the richer grantmaker workflow-including application, review, requirements, portal, and grant lifecycle functionality-while the Outbound Funds architecture provides the foundational outgoing-funds records.
Study Guide References: Grants Management; Outbound Funds Module; Funding Request; Disbursement; Expenditure Tracking; Grant Review and Award Management.
NEW QUESTION # 109
A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems.
What could be causing this behavior?
Answer: C
Explanation:
Access to Action Plans requires the appropriate Action Plans permission set. Salesforce ' s Public Sector configuration documentation explicitly lists the Action Plans permission set as required for users who set up or use Action Plans.
The same requirement applies to Dynamic Assessments. Salesforce identifies Action Plans among the permission sets that must be assigned to users who conduct dynamic assessments, alongside Dynamic Assessment Access, Industries Assessment, OmniStudio User, and use-case-specific permissions such as Public Sector Access and Industries Visit. The scenario strongly indicates a user-specific access issue:
existing inspectors can use Action Plans, while the newly onboarded inspector cannot. That makes an org- wide configuration problem such as Person Accounts highly unlikely. The appropriate troubleshooting step is therefore to compare the new inspector ' s permission-set assignments with those of a functioning inspector.
The Enable Notes setting is unrelated to Action Plan feature entitlement. A disabled Salesforce user would prevent the user from accessing Salesforce altogether rather than selectively blocking only the Action Plans feature. Assigning the Action Plans permission set grants the required feature access, after which object-level and field-level permissions should also be validated for the objects used in the inspector ' s process.
Study Guide References: Action Plans; Action Plans Permission Set; Dynamic Assessment Access; Inspector Permissions; Public Sector User Access Configuration.
NEW QUESTION # 110
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