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Microsoft MB-240 Exam Syllabus Topics:

SectionWeightObjectives
Schedule and Dispatch Work20%- Resource scheduling
  • 1. Use schedule board
    • 2. Optimize scheduling and routing
      Work Order Management25%- Manage work orders lifecycle
      • 1. Create and manage work orders
        • 2. Manage incidents and service tasks
          Configure Dynamics 365 Field Service20%- Configure Field Service settings
          • 1. Configure organizational units and resources
            • 2. Set up Field Service parameters
              Manage Inventory and Assets15%- Inventory management
              • 1. Manage products and stock
                • 2. Track customer assets
                  Field Service Mobile and Customer Experience20%- Customer engagement
                  • 1. Service feedback management
                    • 2. Customer communication workflows
                      - Mobile app configuration
                      • 1. Enable offline capabilities
                        • 2. Configure Field Service mobile app

                          >> 新版MB-240題庫上線 <<

                          Microsoft MB-240學習筆記,MB-240題庫更新

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                          最新的 Microsoft Dynamics 365 MB-240 免費考試真題 (Q183-Q188):

                          問題 #183
                          You are the lead consultant on a Microsoft Dynamics 365 Field Service implementation.
                          Your customer is interested in seeing an example of how IoT works with Field Service.
                          Without an actual device, what is the best tool to use to provide the best experience for your customer?

                          答案:C


                          問題 #184
                          Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
                          After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
                          A dispatcher asked you to customize Fulfillment Preferences in Dynamics 365 Field Service to influence how the schedule assistant displays results for single-day requirements.
                          You need to create a fulfillment preference.
                          Solution: Time groups determine the time slots for schedule assistant results *without* affecting the subsequent booking start times.
                          Does this meet the goal?

                          答案:B


                          問題 #185
                          Your company hires a consultant to help them determine the best way to efficiently dispatch the best technicians to customer sites.
                          The consultant suggests that for phase one, your company should use a proficiency model that includes four ratings:
                          - In Training, rating 1
                          - Familiar, rating 3
                          - Proficient, rating 5
                          - Expert, rating 7
                          You need to evaluate this proficient model.
                          Which three statements apply to this proficiency model? Each correct answer presents a complete solution.
                          NOTE: Each correct selection is worth one point.

                          答案:B,C,D


                          問題 #186
                          You are a dispatcher for a cable installation company that provides installation services in multiple territories.
                          The company is using Dynamics 365 for Field Service to manage their work orders. Every time a work order is created, the dispatch team is manually assigning the work order to a territory in order to book the correct resources.
                          You are tasked with ensuring that Dynamics 365 will automatically assign work orders to territories so that the dispatcher can search for the correct resources.
                          Which four steps, in sequence, must be configured to ensure that when work orders are created they will automatically be mapped to the correct territory? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

                          答案:

                          解題說明:

                          Explanation:


                          問題 #187
                          You create a complex agreement and booking that includes service tasks and services. You need to use the existing agreement as the basis for future agreements. Which two actions should you perform? Each correct answer presents part of the solution.

                          答案:A,C


                          問題 #188
                          ......

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