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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery | 20% | - Identify customer personas and stakeholders - Define capabilities from use cases - Gather functional and technical requirements |
| Topic 2: Design | 25% | - Define integration and migration strategies - Plan security, compliance, and reporting - Design solutions using best practices - Model healthcare entities and data structures |
| Topic 3: Implement | 30% | - Build reports and dashboards - Customize features and objects - Install and configure Health Cloud - Set up security and access controls - Implement integrations and APIs - Configure OmniStudio components |
| Topic 4: Deploy | 25% | - Operate and maintain Health Cloud solutions - Plan pre-deployment and post-deployment activities - Manage mobile capabilities |
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NEW QUESTION # 76
Users need to analyze their patient or member referrals through a prebuilt dashboard that includes reports on important aspects of their referral management. What should a consultant do in this case?
Answer: C
Explanation:
Salesforce provides an unmanaged extension package: ' Health Cloud Reports for Patient Referral Management ' delivering pre-built standard reports and dashboards. From a deployment perspective, the configuration must be activated, licensed, permissioned, or migrated in the correct sequence so that the functionality is available to users without weakening the organization ' s existing security and governance controls. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (Install the unmanaged extension package that delivers Health Cloud Reports for Patient Referral Management.) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Deploy - Agentforce Health architecture and implementation
NEW QUESTION # 77
Bloomington Caregivers has been using the legacy Health Cloud electronic health record (EHR) data model and wants to move to the FHIR R4 clinical data model. Which two steps should a consultant take to complete this?
Answer: A,D
Explanation:
Migrating from the legacy packaged EHR data model to the standard Clinical Data Model requires mapping legacy EHR objects/fields to the new clinical objects and performing an ETL migration via Data Loader. The FHIR-aligned Clinical Data Model represents clinical concepts such as conditions, encounters, observations, procedures, allergies, and medication information in a consistent healthcare structure. FHIR R4 provides standardized healthcare resources and REST-oriented semantics, reducing dependence on proprietary object structures when clinical data is exchanged with EHRs, payers, or other healthcare systems. From a deployment perspective, the configuration must be activated, licensed, permissioned, or migrated in the correct sequence so that the functionality is available to users without weakening the organization ' s existing security and governance controls. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach.
Study Guide references/topics:Deploy - Clinical data model; FHIR
NEW QUESTION # 78
Bloomington Caregivers needs to monitor care plan adherence for the patients at various facilities within its network. What is available to extend the reporting capability of Health Cloud?
Answer: D
Explanation:
CRM Analytics for Health Cloud provides comprehensive, prebuilt intelligent dashboards and deep predictive reporting specifically for care plan adherence, risk stratification, and patient engagement. Integrated Care Management structures care plans around reusable problems, goals, interventions, assessments, and care-team activities so care coordination can be standardized and personalized. From a solution-design perspective, the selection fits the requirement because it uses the Health Cloud capability or data model that directly represents the business need, rather than introducing a parallel custom structure or a feature intended for a different stage of the patient, member, provider, or payer lifecycle. The remaining options do not directly satisfy the stated requirement; they either address a different functional domain, provide only part of the required behavior, or introduce unnecessary customization compared with the selected Health Cloud approach. This approach also keeps the solution aligned with the standard Agentforce Health data and process model, which is important for maintainability, reporting, interoperability, and consistent user access. In practical terms, the consultant should configure and validate the selected elements (CRM Analytics for Health Cloud) against the scenario ' s acceptance criteria and confirm that the intended users can access the underlying records and functionality.
Study Guide references/topics:Design - Care Plan
NEW QUESTION # 79
When implementing Provider Search functionality, which two changes allow an external user to access search results?
Choose 2 answers
Answer: A,B
Explanation:
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with Reference Experience Builder and Component Access:
Add the Provider Search component to the Experience Cloud site page for external user access.
Extract:
"Use Experience Builder to add Provider Search components to your site to enable external users to search for providers."
- Provider Search in Experience Cloud
Read Access:
Granting Read access to the Care Provider Searchable Field object is required for site users to access search results.
Extract:
"Grant the site user profile Read access to the Care Provider Searchable Field object to allow them to view provider search results."
- Provider Search Security
Other Options:
B: Sharing rules not typically required; object-level access is key.
D: Data Pipeline object access is not relevant for provider search results.
Reference:
Provider Search in Experience Cloud
NEW QUESTION # 80
Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to:
Inform agents about changes in information
View basic details about a patient's insurance
Have a complete view of all engagement interactions in one place
Which three components from Contact Center for Health Cloud should a consultant use to achieve this?
Answer: B,C,D
Explanation:
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with Reference Record Alerts:
Notify agents of important or recent changes in patient information.
Extract:
"Use Record Alerts to keep agents informed of changes and critical updates on the patient's record."
- Contact Center for Health Cloud Overview
Timeline:
Provides a single, unified view of all engagement interactions, encounters, and activities with a patient.
Extract:
"Timeline shows a consolidated history of patient interactions and engagement, giving agents a complete view in one place."
- Health Cloud: Enhanced Timeline
Member Plan FlexCard:
Displays key patient insurance information directly on the record page.
Extract:
"The Member Plan FlexCard displays essential details about the patient's insurance coverage for agents."
- OmniStudio: FlexCards
Other Options:
A . Identity Verification: Used for verifying caller identity, not information display.
D . Action Launcher: Launches actions/processes, not for displaying info or alerts.
Reference:
Contact Center for Health Cloud Overview
Health Cloud: Enhanced Timeline
OmniStudio: FlexCards
NEW QUESTION # 81
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