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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: App Administration	10%	- Workflow Builder usage - App installation and configuration - Integration management
Topic 2: Fundamentals	9%	- Slack paid plan features - Workspace and organization settings and dashboards - User roles and responsibilities
Topic 3: Enabling Slack Success	15%	- Adoption strategy and best practices - Analytics and usage measurement - Optimization and training
Topic 4: Channel and User Group Administration	28%	- User group creation and administration - Archiving and deletion policies - Channel types and management
Topic 5: Security	15%	- Audit and monitoring - Data protection and retention policies - Security governance and compliance
Topic 6: User Lifecycle Management	14%	- Guest account management - User provisioning methods - Authentication and access control
Topic 7: Workspace Administration	9%	- Workspace visibility and configuration - Multi-workspace architecture design - Workspace creation and approval process

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Salesforce Certified Slack Administrator Sample Questions (Q188-Q193):

NEW QUESTION # 188
You are a Slack admin and you have just implemented Enterprise Key Management (EKM) within your Enterprise Grid.
In which situation would it be most appropriate to revoke the key?

A. When a Multi-Channel Guest is invited into one of the company's workspaces.
B. When working with contractors in a Slack Connect channel.
C. When sensitive information is placed in the incorrect channel and shared with other users.

Answer: C

Explanation:
Slack EKM guidelines specify:
"If sensitive information is exposed improperly (for example, shared in the wrong channel), you can revoke the encryption key, making that content permanently inaccessible." Guests (A) or contractors in Slack Connect (B) are expected collaboration contexts and do not warrant revoking keys unless data leakage happens.
(Reference: Slack Administration Study Guide - Enterprise Key Management (EKM) Operations)
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NEW QUESTION # 189
You're an IT Manager and Slack Workspace Owner leading a team on the Business+ plan.
Your security team requests a governance process for app installations and approvals, including audit tracking and rationale collection.
What is the best approach that uses native functionality to address the security team's request?

A. Create a public channel called #triage-apps. Implement a Workflow Builder workflow with a form that asks end users to submit their app request name and a rationale. App Managers can then review and approve or deny the app from the App Directory.
B. Turn on app approval within the Manage Apps dashboard, and require end users to provide a comment for each installation request in the App Directory. Add the members of your team to the list of App Managers, and send all approval requests to a public #plz-apps channel.
C. Preapprove the most common tools that workspace members would need, and provide the security team with this list. Restrict apps that are not currently approved for use.
D. Turn on app approval within the Manage Apps dashboard. Limit app approval to Workspace Owners only using Slackbot, and let the security team know when new apps are approved in the #team-security channel.

Answer: B

Explanation:
Slack advises:
"Using native app approval workflows within the Manage Apps dashboard ensures that app installation requests are logged, require a rationale, and can be tracked by App Managers in a centralized approval workflow." Workflow Builder (D) is useful but unnecessary when Slack's built-in app approval is available. Options A and C are partial solutions but miss the audit trail and rationale requirement.
(Reference: Slack Administration Study Guide - Managing App Approvals and App Governance)

NEW QUESTION # 190
You're a Slack admin at a nonprofit organization. You need to add a new workspace to your Slack Enterprise Grid. This workspace needs to support the fundraising efforts of the development team. It should be a place for the team to collaborate on upcoming campaigns, events, and conduct retrospectives on past efforts. You can't devote significant admin energy to managing this workspace, and most members of your org participate in fundraising efforts in some capacity.
What visibility setting should you select for this new workspace?
(Select the best answer.)

A. By Request
B. Open
C. Hidden
D. Invite Only

Answer: B

Explanation:
An Open workspace allows anyone in the organization to join without requiring invitations or approvals, minimizing admin overhead.
According to Slack Enterprise Grid documentation:
"Open workspaces allow any member of the organization to join, making them ideal for widely participated efforts like fundraising, campaigns, or company-wide initiatives." Invite Only and By Request models would require manual intervention and approval, not ideal when admin resources are limited. Hidden workspaces are for restricted, confidential groups.
(Reference: Slack Administration Study Guide - Workspace Visibility Settings)

NEW QUESTION # 191
You're planning a surprise milestone birthday party for your Team Leader virtually.
Currently, the planning committee consists of two direct team members, with plans to invite cross-functional friends.
What should you do to facilitate the conversation?
(Select the best answer.)

A. Create a new private channel for planning the birthday party, and add the planning committee as well as the cross-functional friends.
B. Create a group direct message (group DM) with the two members of your team since they are the only ones involved in the planning process.
C. Create a new public channel for planning the birthday party, and add the planning committee as well as the cross-functional friends.
D. Create a thread for planning in your existing team channel and @mention the team members on the planning committee.

Answer: A

Explanation:
Slack's best practices for private, sensitive, or surprise planning activities:
"Create a private channel when planning events that should remain confidential to a specific group of people." This protects the surprise. Public channels (A) expose planning. Group DMs (B) are limited (maximum of 8 people) and informal. A thread in a public space (C) is risky for surprises.
(Reference: Slack Administration Study Guide - Managing Sensitive Conversations)
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NEW QUESTION # 192
Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A. The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages
B. The number of messages posted in the #help-hr triage channel over the past 30 days
C. The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
D. Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses

Answer: A

Explanation:
The most accurate approach is to use Slack's analytics to compare direct message usage across different workspaces.
Slack documentation states:
"Workspace-level analytics allow Admins to view the percentage of messages sent via direct messages versus public or private channels. Comparing this across teams highlights differences in Slack usage patterns." Only option A directly provides a comparative analysis to see if HR's behavior is different from the rest of the org.
(Reference: Slack Administration Study Guide - Workspace Analytics and Communication Patterns)
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NEW QUESTION # 193
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