1Z0-1064-26 Certification Exam | 1Z0-1064-26 Valid Test Duration

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Weight	Objectives
Customization, Productivity and Analytics	10%	- Application Composer and extensions - SmartText, hotkeys and audit features - OTBI reporting and integration basics
Omnichannel Communications	15%	- Media toolbar and agent notifications - Work routing and queue setup - Email, chat and CTI configuration
Service Request Management	25%	- SR categories, assignment rules and routing - Service catalog and entitlements - SR creation, lifecycle and processing - Milestones and action plans
Digital Customer Service (DCS)	20%	- Authentication, profiles and security - Themes, templates and page customization - DCS architecture and deployment
Fusion Service Overview and Setup	15%	- Security model, roles and access control - Functional Setup Manager (FSM) usage - Service configuration basics
Knowledge Management	15%	- Knowledge base setup and configuration - Article management and access

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Oracle 1Z0-1064-26 Valid Test Duration & 1Z0-1064-26 Test Centres

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q15-Q20):

NEW QUESTION # 15
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
B. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
C. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
D. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.

Answer: A,B

NEW QUESTION # 16
Immediately after your production deployment of Engagement Cloud your users report that the media toolbar is not being displayed.
Which are two reasons for this behavior?

A. The only toolbar enabled is the default one, and you must configure at least two.
B. The signed-in user does not have the appropriate access privileges to a toolbar.
C. You did not enable the vertical toolbar which is required, while the horizontal is optional.
D. You entered a toolbar height that is not more than 70 pixels.
E. You have not enabled the Computer Telephony Integration (CTI) service.

Answer: C,E

NEW QUESTION # 17
Which two are true characteristics about the lifecycle of a service request?

A. Users can reopen a service request when the status is set to "Resolved".
B. If required, users can manually set the "Closed" status for a service request.
C. "Closed" status is set by an automatic job after a specified number of days.
D. "Customer working" is one of the five seeded status types.
E. Users can reopen a service request when the status is set to "Closed".

Answer: A,C

NEW QUESTION # 18
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.
B. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.
C. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.
D. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.

Answer: B

NEW QUESTION # 19
Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A. It requires proper permissions to use the tools and additional permissions to edit the desired object.
B. It requires the use of a sandbox to modify the fields associated with standard and custom objects.
C. It allows edits to dashboard pages.
D. In includes a preview option for all standard and custom object pages.

Answer: B

NEW QUESTION # 20
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