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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Consumer Goods Cloud Overview and Configuration | 15-20% | - Consumer Goods Cloud product overview and key capabilities - Configuration settings and administrative controls - User licensing and permission sets - Consumer Goods Cloud architecture and data model |
| Topic 2: Mobile Application Features | 10-15% | - Photo capture and attachments - Offline capabilities - Digital asset access - Consumer Goods Cloud mobile app overview |
| Topic 3: Performance Analytics and Reporting | 15-20% | - Custom report creation - KPI tracking and metrics - Data visibility and sharing settings - Pre-built reports and dashboards |
| Topic 4: Tasks and Activities Management | 15-20% | - Task completion and tracking - Calendar integration - Activity types and templates - Task creation and assignment |
| Topic 5: Retail Execution | 20-25% | - Store and account management - Route optimization basics - GPS tracking and location services - Visit planning and scheduling - Check-in and check-out workflows |
| Topic 6: Inventory and Stock Management | 15-20% | - Product information management - Inventory tracking features - Inventory reconciliation - Stock replenishment workflows |
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NEW QUESTION # 15
When creating a new page for the Consumer Goods Cloud mobile application, what components are available to be added?
Answer: A
Explanation:
Salesforce Lightning pages can combine standard platform components with components specifically provided for Consumer Goods Retail Execution. The applicable combination is Quip Documents, Einstein Predictions, and Custom Object Task List.
The Quip Document component allows administrators to embed collaborative Quip documents directly on Salesforce record pages. Users can create, view, and edit supporting documents without leaving Salesforce.
The component is configured through Lightning App Builder and can use either individual documents or reusable templates.
The Einstein Predictions component displays deployed Einstein Discovery predictions and recommendations on standard or custom-object record pages. Administrators add the component using Lightning App Builder and select the applicable deployed prediction model.
For Retail Execution, Salesforce provides Custom Object Task List as one of the standard Consumer Goods mobile components. It is scoped to Assessment Task and can be incorporated into customized mobile pages together with other Consumer Goods components such as Inventory Check, Promotion List, Planogram List, and In-Store Products.
The other option sets contain capabilities that are not identified as corresponding Lightning page components for this configuration.
Study Guide Topics:Platform - > Consumer Goods Mobile App - > Lightning App Builder - > Quip - > Einstein Predictions - > Custom Object Task List
NEW QUESTION # 16
Which statement is true about action plan templates?
Answer: D
NEW QUESTION # 17
Which two permissions should be enabled for users to view the Tableau CRM for Consumer Goods Cloud app?
Answer: A,D
NEW QUESTION # 18
Which statement is true about action plan templates?
Answer: D
Explanation:
An Action Plan Template can contain multiple Inventory Check, Planogram Check, and Promotion Check assessment tasks. These are KPI-based Retail Execution activities that may need to be repeated within a single store visit for different products, categories, promotions, or in-store locations.
Salesforce explicitly states that administrators can add multiple Inventory Check, Planogram Check, and Promotion Check tasks to one Action Plan Template. By contrast, Salesforce restricts the template to only one Order Creation task or one In-Store Survey task.
This flexibility is important because a typical consumer-goods visit can involve several independent merchandising objectives. A representative might perform separate inventory checks for different store areas, validate several planograms, and verify multiple promotions during the same visit. The Action Plan Template provides a reusable framework that groups these activities and controls their required status and display sequence.
Templates must also progress through the appropriate lifecycle before operational use; simply defining the structure does not substitute for making the template available for visit execution. Salesforce further supports extensibility through flows, component tasks, and other Action Plan mechanisms.
Therefore, the ability to include multiple planogram, inventory, and promotion checks is the accurate statement.
Study Guide Topics:Visit Planning - > Action Plan Templates - > Inventory Check - > Planogram Check - > Promotion Check
NEW QUESTION # 19
An Organization wants to maintain data related to the line items and assets in custom objects under the line items (Object 'A') and assets (Object Name 'B').
What will ensure the data is saved under assets during assetization and can be leveraged for MACD Orders?
Answer: D
Explanation:
This scenario involves managing the lifecycle of data stored in custom child objects (Object A attached to Order Items, and Object B attached to Assets). To ensure data integrity throughout the full commercial cycle-Sale (Assetization) and Change (MACD)-a bidirectional mapping strategy is required using the Custom Object Map feature (referred to as Object Mapper in the options).
Assetization (Order to Asset Flow):
When an order is completed, the system runs the "Assetize" process.
To move data from the custom object under the Order Item (Object A) to the custom object under the Asset (Object B), you must define a Source-to-Destination mapping.
This is the A $\rightarrow$ B mapping. Without this, the custom data entered during the sale would be lost and not stored on the customer's asset record.
MACD / Asset-Based Ordering (Asset to Order Flow):
When a customer requests a Move, Add, Change, or Delete (MACD), the system creates a new Order/Quote by reading the existing Asset data.
To ensure the new "Change Order" includes the current details from the Asset (Object B) back onto the line items (Object A) for the agent to view or modify, the system requires a reverse mapping.
This is the B $\rightarrow$ A mapping.
Why other options fail:
Option A (Apex Hook): While feasible for complex edge cases, using Apex is not the best practice when a declarative configuration tool (Object Maps) exists for this exact purpose. It increases maintenance debt.
Option B (Map A to B only): This handles the initial sale but fails during MACD. When the customer tries to change their service later, the data from Object B would not copy back to the new order, leading to data loss or errors.
Option C (Field Mapper): Field Mappers are typically used for mapping specific fields on the primary objects (e.g., OrderLineItem.Description to Asset.Description). For mapping entire related child objects, the Object Map mechanism is the correct architectural component.
NEW QUESTION # 20
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