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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Development Support and User Acceptance | 12% | - Support solution development and clarify requirements - Plan and execute user acceptance testing - Validate solution against requirements |
| Topic 2: Requirements Gathering and Management | 18% | - Document and manage requirements in version control - Engage stakeholders to elicit, validate and prioritize requirements - Distinguish between scope, requirements and user stories |
| Topic 3: User Stories and Acceptance Criteria | 18% | - Define components of effective user stories - Write clear, testable acceptance criteria - Document and maintain user stories |
| Topic 4: Solution Design and Documentation | 18% | - Translate requirements into Salesforce solution design - Map business processes to Salesforce capabilities - Create functional specifications and design documents |
| Topic 5: Customer Discovery | 17% | - Assess current state of existing products and processes - Understand BA roles across implementation lifecycle - Document business processes and scope - Define project scope based on business strategies, goals and challenges |
| Topic 6: Change Management and Enablement | 17% | - Support adoption and training activities - Develop change enablement strategies - Identify change impacts and risks |
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質問 # 204
Cloud Kicks has decided to implement a case management process through Service Cloud. A business analyst (BA) has been tasked with writing requirements for this new feature.
Which process should the BA follow to draft and finalize the requirements?
正解：A
解説：
Explanation
The process that the business analyst should follow to draft and finalize the requirements is to review information from the discovery; ask clarifying questions; draft requirements; refine and confirm requirements; prioritize which requirements will be included in the minimum viable product. Requirements are statements that describe what a system or solution must do or provide to meet a business need or goal. Requirements can be functional or non-functional, and they can be written in various formats, such as user stories, use cases, acceptance criteria, etc. The process of drafting and finalizing the requirements involves the following steps:
Review information from the discovery: This step involves reviewing and analyzing the information and feedback that was gathered from stakeholders or users during the discovery phase, such as their needs, expectations, preferences, pain points, goals, etc.
Ask clarifying questions: This step involves asking open-ended questions to stakeholders or users to gather more information or feedback, as well as clarify any doubts, ambiguities, assumptions, or conflicts that may arise during the review.
Draft requirements: This step involves writing clear and concise statements that describe what a system or solution must do or provide to meet a business need or goal. This step also involves following best practices and standards for writing requirements, such as using consistent terminology, avoiding technical jargon, using active voice, etc.
Refine and confirm requirements: This step involves reviewing and revising the draft requirements to ensure that they are complete, correct, consistent, testable, and traceable. This step also involves validating and verifying the draft requirements with stakeholders or users to ensure that they are accurate, relevant, feasible, and acceptable.
Prioritize which requirements will be included in the minimum viable product: This step involves ranking or ordering the requirements based on their importance, value, urgency, dependency, or impact.
This step also involves identifying which requirements will be included in the minimum viable product (MVP), which is a version of a system or solution that provides enough features or functionality to satisfy early adopters and provide feedback for future development. References:
https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/requir
質問 # 205
Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead has edited user stories in the DevOps tool to make them more complete.
What should the BA do to understand which user stories were modified?
正解：A
解説：
Explanation
The business analyst should review the version control history to understand which user stories were modified by the project lead. Version control is a system that records changes to a file or set of files over time so that you can recall specific versions later. Version control can help track who made what changes, when, and why.
It can also help compare different versions, merge changes, resolve conflicts, and restore previous versions.
The business analyst should use a version control system to store and manage their user stories in a repository and review the version control history to see the edits made by the project lead. Reviewing the approval history is not a good option because it would only show who approved or rejected the user stories, not who modified them or how. Reviewing the change sets history is not a good option because it would only show what metadata components were deployed or retrieved between orgs, not what user stories were modified or how. References:
https://trailhead.salesforce.com/en/content/learn/modules/org-development-model/get-to-know-org-development
質問 # 206
The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers.
Which type of session should the BA perform?
正解：C
質問 # 207
A business analyst (BA) discovers that universal Containers automated case assignments in Service Cloud. UC uses case assignment rules to route cases to predefined team. The UC leadership team wants to improve how cases are routed.
What should the BA recommend to help the resolve a common obstacle?
正解：B
質問 # 208
Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this transition.
Which of set if actions are the most effective business needs from stakeholders?
正解：C
解説：
Explanation
The set of actions that are the most effective for collaborating with key stakeholders are to use multiple forms of communication; build trust; show empathy; and get commitment for next steps. These actions help to establish and maintain positive and productive relationships with key stakeholders who have an interest or influence in the project outcome. Using multiple forms of communication helps to ensure clarity, consistency, and timeliness of information and feedback among stakeholders. Building trust helps to foster mutual respect, honesty, and reliability among stakeholders. Showing empathy helps to understand and acknowledge the needs, expectations, preferences, pain points, goals, etc. of stakeholders. Getting commitment for next steps helps to ensure alignment and engagement among stakeholders on the project goals, scope, roles, and responsibilities.
References:https://trailhead.salesforce.com/content/learn/modules/salesforce-business-analyst-certification-prep/
質問 # 209
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