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NEW QUESTION # 34
An ION 3000 device at a remote branch has suffered a critical hardware failure and must be replaced via the RMA process. The administrator has received the replacement unit.
What is the correct procedure to transfer the configuration and license from the defective unit to the replacement unit to ensure minimal downtime and retention of historical data?
Answer: A
Explanation:
Comprehensive and Detailed Explanation
The RMA replacement process in Prisma SD-WAN is designed to be seamless, leveraging the decoupling of logical configuration from physical hardware.
Replace Device Workflow: The administrator should use the "Replace Device" (or RMA) function within the portal. This workflow allows you to select the "Defective" device (old serial) and the "Replacement" device (new serial).
Configuration Transfer: Once executed, the system automatically binds the existing Device Shell (which contains all interface configs, routing policies, and site associations) to the new hardware's serial number. The new device, once connected to the internet, will "call home," identify itself, and download the exact configuration of the previous unit.
License Transfer: While the configuration moves automatically, the Support License transfer typically requires a specific step in the Customer Support Portal (CSP) or happens automatically if processed as a formal RMA order. Options A and D are incorrect because they involve manual reconfiguration, which is unnecessary and error-prone. Option C is incorrect as the ION platform relies on cloud-based config management, not local USB backups for hardware swaps.
NEW QUESTION # 35
What is the default action for real-time media applications if link performance is poor?
Answer: D
Explanation:
Comprehensive and Detailed Explanation
According to the Prisma SD-WAN Performance Policy Default Behavior documentation, the default action configured for applications (including real-time media) when a path experiences poor performance (violates the SLA thresholds for latency, jitter, or packet loss) is to Move Flows.
The Prisma SD-WAN ION device continuously monitors the health of all available paths. If the active path for a media application degrades and fails to meet the specified SLA, the default policy dictates that the traffic should be steered (moved) to an alternate, compliant path that meets the performance criteria.
While Forward Error Correction (FEC) is a powerful feature available in Prisma SD-WAN to mitigate packet loss for real-time applications, it is an optional action that must be explicitly enabled or configured within the performance policy rules. It is not the default action in the base system configuration; the primary default mechanism for handling performance issues is to leverage the multi-path fabric to switch to a better link.
Reference: Prisma SD-WAN Administrator's Guide: Performance Policy Default Behavior
NEW QUESTION # 36
1000 branches are to be deployed on Prisma SD-WAN with the following constraints:
* Devices will be shipped in batches directly to the site
* Configuration Management Database (CMDB) has all the necessary details for a site deployment
* Field tech will be responsible for rack, stack, and cabling of the IONs at each site
* Field tech will need to spend minimum amount of time at each branch site to reduce the cost
* The NOC operates in shifts and is responsible for remote cutover support Which method will achieve the mass deployment in shortest possible time?
Answer: B
Explanation:
For a massive rollout involving 1,000 branch sites, Prisma SD-WAN (formerly CloudGenix) provides a specialized workflow known as Bulk Site Configuration. This method is designed to minimize manual intervention and maximize deployment velocity by leveraging Site Templates and Device Shells.
In this scenario, the primary architectural advantage of Option C is the use of Pre-Staging. By exporting an empty SD-WAN device CSV from the Prisma SD-WAN Controller and populating it with data from the corporate CMDB, administrators can perform a bulk upload to create hundreds or thousands of sites and device shells simultaneously in the management portal. A "Device Shell" acts as a placeholder for a physical ION device that has not yet connected to the cloud. It contains all the site-specific configuration-such as interface roles, circuit labels, and IP addressing-waiting for a serial number to be associated with it.
When the field technician performs the physical "rack and stack," they simply connect the ION device to the internet (via ISP modem or cellular). Through Zero Touch Provisioning (ZTP), the device automatically
"phones home" to the Prisma SD-WAN Cloud Controller using its Manufacturer Installed Certificate (MIC).
Because the configuration was pre-created via the CSV bulk upload, the controller recognizes the device (once assigned to its shell) and immediately pushes the complete configuration. This eliminates the need for the field tech to access a console port or perform local configuration, reducing their on-site time to the bare minimum. While APIs (Option D) can be used for automation, the built-in CSV template workflow is the standard, documented "best practice" for rapidly translating CMDB data into a functioning SD-WAN fabric at this scale.
NEW QUESTION # 37
Which troubleshooting action should be taken when resources at one branch site can reach the internet but cannot be reached from the data center (DC)?
Answer: C
Explanation:
In the Prisma SD-WAN architecture, reachability between sites is managed by the Control Plane, which automatically advertises prefixes across the secure fabric based on their scope. If a branch site has successful Direct Internet Access (DIA) but is invisible to the Data Center (DC), it indicates that while the local ION is online, its internal network information has not been propagated to the rest of the SD-WAN fabric.
The most common cause for this behavior is that the LAN interfaces or static routes at the branch are configured with a Local scope rather than a Global scope. When a prefix is set to "Local," the ION device treats that network as reachable only within that specific site; it will not advertise that prefix to the Controller for distribution to other ION devices, such as those at the Data Center. By ensuring the LAN branch prefixes are set to "global" (Option B), the administrator instructs the ION device to share these routes with the global fabric.
Once the prefix is marked as global, the Prisma SD-WAN Controller identifies it as a reachable destination and updates the routing tables of all peer ION devices in the same domain, including the DC gateways. This allows the Data Center to build a valid path to the branch resources over the secure VPN tunnels. Options like creating static routes (Option A) or changing site modes (Option C) do not address the fundamental requirement of prefix advertisement within the software-defined fabric, which relies on correctly defined metadata like route scope.
NEW QUESTION # 38
During the Zero Touch Provisioning (ZTP) process of a new ION device at a branch site, which interface ports are supported by default to request an IP address via DHCP and reach the Prisma SD-WAN controller for claiming?
Answer: D
Explanation:
Comprehensive and Detailed Explanation
For a successful Zero Touch Provisioning (ZTP) experience, the ION device must be able to obtain an IP address and reach the internet immediately upon boot-up.
According to Palo Alto Networks hardware guides, the Controller Port (often labeled specifically as "CONTROLLER" on models like the ION 3000/7000/9000) is pre-configured to act as a DHCP client by default. It is the preferred interface for the initial "call home" process.
However, for smaller desktop models (like the ION 1000/2000/1200 series) or scenarios where a dedicated management network is not available, the device firmware is also configured to attempt DHCP client requests on Port 1 (often labeled as Internet 1 or simply 1).
Connecting the ISP circuit to any random port (like Port 4 or a LAN port) will not work for ZTP because those interfaces are not pre-configured as DHCP clients in the factory default state. Therefore, the installer must ensure the internet uplink is connected to either the dedicated Controller port or Port 1/Internet 1 to ensure the device can resolve the controller FQDN and download its configuration.
NEW QUESTION # 39
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