C-BCSCX-2502 Exam Reference - Trustable SAP SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions - Valid C-BCSCX-2502 Exam Fee

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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Articulating Value and Business Outcomes25%- Linking solutions to business goals
- Value proposition of integrated CX portfolio
- Demonstrating impact on customer engagement
Topic 2: Integration Across CX Solutions and SAP Business Suite40%- Integration with SAP Business Suite / S/4HANA
  • 1. Use cases and business scenarios
    • 2. Integration points and architecture
      - Integration between CX solutions
      • 1. Efficiency and personalization benefits
        • 2. Consistency across customer interactions
          Topic 3: Understanding the SAP Customer Experience Portfolio35%- Unified offering for customer relationship enhancement
          - Structure and components of SAP CX portfolio
          • 1. Commerce solutions
            • 2. Marketing solutions
              • 3. Service solutions
                • 4. Customer Data solutions
                  • 5. Sales solutions

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                    SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q16-Q21):

                    NEW QUESTION # 16
                    Your customer is looking for a solution that can be used on a mobile device to execute a guided selling process.
                    Which SAP Customer Experience solution would you recommend?

                    Answer: C


                    NEW QUESTION # 17
                    How does SAP Customer Experience support end-to-end processes?
                    Note: There are 3 correct answers to this question.

                    Answer: A,D,E


                    NEW QUESTION # 18
                    How does SAP Service Cloud version 2 help organizations achieve their customer experience targets?

                    Answer: C


                    NEW QUESTION # 19
                    Which SAP CX solution would you position to process customer issues?

                    Answer: A


                    NEW QUESTION # 20
                    Which of the following are associated with SAP Sales Cloud Version 2?
                    Note: There are 2 correct answers to this question.

                    Answer: C,D


                    NEW QUESTION # 21
                    ......

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