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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: ITIL Guiding Principles	15%	- Optimize and automate - Progress iteratively with feedback - Start where you are - Think and work holistically - Focus on value - Collaborate and promote visibility - Keep it simple and practical
Topic 2: ITIL Practices	25%	- General Management Practices: Continual Improvement, Information Security, Relationship, Supplier, etc. - Technical Management Practices: Monitoring & Event, Release, Deployment, etc. - Service Management Practices: Availability, Change, Incident, Problem, Service Request, SLM, etc.
Topic 3: ITIL Service Value System	25%	- Governance - Purpose and components of the Service Value System - Service Value Chain: Plan, Improve, Engage, Design & Transition, Obtain/Build, Deliver & Support - Continual Improvement
Topic 4: Key Concepts of Service Management	20%	- Service relationships: service providers, consumers, stakeholders - Products and services - Value, outcomes, costs and risks
Topic 5: Key Concepts of ITIL 4	15%	- Partners and suppliers - Information and technology - Value streams and processes - Organizations, people and culture

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EXIN ITIL 4 Foundation Sample Questions (Q99-Q104):

NEW QUESTION # 99
Which statement about the service value chain is CORRECT?

A. The service value chain uses value streams to describe a combination of consumers and providers
B. The service value chain converts value into demand
C. Each value chain activity uses different combinations of practices to convert inputs into outputs
D. Each value chain activity identifies a requirement for resources from an external supplier

Answer: C

NEW QUESTION # 100
Which practice provides users with a way to get various requests arranged, explained and coordinated?

A. Service level management
B. Service desk
C. Relationship management
D. Continual improvement

Answer: B

NEW QUESTION # 101
Which activity contributes to the 'where are we now?' step of the 'continual improvement' model?

A. Performing baseline assessments
B. Defining the improvement plan
C. Executing improvement actions
D. Understanding the business mission

Answer: A

NEW QUESTION # 102
What is a recommendation of the `focus on value' guiding principle?

A. Focus on value at every step of the improvement
B. Make `focus on value' a responsibility of the management
C. Focus on value for the service provider first
D. Focus on the value of new and significant projects first

Answer: A

NEW QUESTION # 103
Which guiding principle considers customer and user experience?

A. Keep it simple and practical
B. Collaborate and promote visibility
C. Start where you are
D. Focus on value

Answer: D

NEW QUESTION # 104
......

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