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Salesforce Slack-Con-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Workflows and Integrations	12%	- Integrations and apps 1. Third-party integrations 2. App management and distribution - Workflow Builder 1. Automate routine processes 2. Custom workflow templates
Topic 2: Discovery	20%	- Stakeholder analysis 1. Identify key stakeholders and decision-makers 2. Conduct discovery workshops - Gather requirements 1. Understand business goals and collaboration needs 2. Identify current workflows and pain points
Topic 3: Security	18%	- Slack security and compliance 1. Data Loss Prevention (DLP) 2. Retention policies and export 3. Enterprise Key Management (EKM) - Authentication and access 1. Domain verification and auto-provisioning 2. Single Sign-On (SSO) configuration
Topic 4: Channel Strategy	25%	- User Groups and permissions 1. User Group creation and management 2. Default channels and channel management policies - Channel architecture design 1. Channel segments and cross-org channels 2. Channel naming conventions and organization 3. Public vs. private channel strategy
Topic 5: Governance and Administration	20%	- Governance framework 1. Channel management policies 2. Data governance and compliance 3. Acceptable use policies - Workspace administration 1. Guest access management 2. Roles and permissions 3. Workspace settings and policies
Topic 6: Migration and Change Management	5%	- Migration planning 1. Data migration strategies 2. Transition from other platforms - Adoption and enablement 1. Training and change management plans 2. Best practices for Slack adoption

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Salesforce Certified Slack Consultant Sample Questions (Q86-Q91):

NEW QUESTION # 86
A financial company using Slack wants to ensure that the apps being used comply with strict data security regulations. What is the most appropriate app approval setting they should implement?

A. Allow all employees to install any apps they find useful
B. Set up a process where all app installations require approval by the IT department
C. Only permit apps that are developed in-house
D. Automatically approve all apps listed in the Slack App Directory

Answer: B

Explanation:
Implementing a process where the IT department must approve all app installations allows the company to ensure that each app complies with their strict data security regulations, maintaining control over app security.

NEW QUESTION # 87
A multinational corporation is using Slack to facilitate communication across different regions and departments. What channel naming strategy should they implement to best serve their diverse and extensive team?

A. Use a standardized format that includes the department and region for each channel
B. Name channels after the team leaders to identify ownership
C. Encourage departments to develop their own naming conventions independently
D. Create channels based solely on project names without additional context

Answer: A

Explanation:
A standardized naming format that includes both the department and region helps in quickly identifying the relevant channels for users across different regions and departments, aiding in better organization and communication.

NEW QUESTION # 88
Your client is trying to increase Slack adoption across their grid. Their current setting for private channel creation is set to Workspace Admins and Owners only. They would like to make this available for everyone except guests.
Where can this change be made?

A. Adjust channel management settings in org settings, channel management to make sure all workspaces get the same settings.
B. Members can adjust channel management settings in individual workspaces where the Slack adoption was low.
C. Adjust channel management settings by going to org settings, organization policies, then select permissions and update channel management policy for private channels.
D. Adjust channel management settings in workspace settings and channel management for individual workspaces where the Slack adoption was low.

Answer: C

Explanation:
The correct answer is B . The client is on Enterprise Grid and wants to change private-channel creation permissions across the grid, not only inside selected workspaces. That makes this an org-level policy decision.
The appropriate path is org settings, organization policies, permissions, then the channel management policy for private channels. Option A is wrong because adjusting individual workspace settings would create inconsistent behavior across the grid and would not satisfy a grid-wide adoption policy. Option C is close but too imprecise; the tested location is organization policies under permissions, not simply "org settings, channel management." Option D is invalid because members cannot change administrative channel-creation policies.
From a governance standpoint, allowing everyone except guests to create private channels can reduce admin bottlenecks and increase adoption, but it must still be controlled centrally so the client maintains a consistent permission model across all Enterprise Grid workspaces.

NEW QUESTION # 89
A client is interested in Slack but is unsure how it differs from traditional email communication.
What aspect of Slack would you highlight to demonstrate its advantage over email?

A. Real-time communication and the ability to organize conversations into channels for better team collaboration
B. The availability of custom emojis and GIFs to enhance team bonding
C. The ability to send larger file attachments compared to standard email services
D. Slack's user-friendly interface that resembles social media platforms

Answer: A

Explanation:
One of the main advantages of Slack over traditional email is its focus on real-time communication and the organization of conversations into specific channels. This allows for more efficient and targeted communication within teams, reduces clutter, and enhances collaboration, unlike the linear and often cluttered nature of email.

NEW QUESTION # 90
How does Slack's experiential learning approach empower users to enhance their proficiency in using the platform?

A. Relying solely on self-guided exploration of features without any structured guidance
B. Offering external classroom-based training sessions focusing on theoretical aspects of Slack
C. By providing a comprehensive set of written manuals and documentation for users to study in detail
D. Through interactive tutorials and real-time problem-solving exercises within Slack itself

Answer: D

Explanation:
Slack's experiential learning approach involves interactive tutorials and real-time problem-solving exercises, enabling users to learn by doing. This hands-on experience within the Slack platform itself helps users quickly develop proficiency and confidence in using its features effectively.

NEW QUESTION # 91
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