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Apple Apple-Device-Support Exam Overview:

Certification Vendor:	Apple
Exam Name:	Apple Device Support Exam
Exam Number:	Apple-Device-Support
Exam Format:	Multiple-choice single-select, Multiple-choice multiple-select
Real Exam Qty:	Approx. 80
Available Languages:	Spanish, French, English, German, Japanese
Passing Score:	75%
Exam Price:	$149 USD
Related Certifications:	Apple Certified IT Professional
Certificate Validity Period:	3 years
Exam Duration:	120 minutes
Recommended Training:	Apple Device Support Training Course
Exam Registration:	Apple Certification Registration System Pearson VUE Registration
Sample Questions:	Apple Apple-Device-Support Sample Questions
Exam Way:	Online proctored (Pearson OnVUE) or onsite at Pearson VUE test centers
Pre Condition:	No formal prerequisites; recommended experience supporting Apple devices and completing Apple Device Support training course
Official Syllabus URL:	https://training.apple.com/content/dam/appletraining/us/en/2025/documents/Apple%20Device%20Support%20Exam%20Prep%20Guide%20EN.pdf

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Apple Apple-Device-Support Questions - Get Verified Apple-Device-Support Dumps (2026)

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Apple Apple-Device-Support Exam Syllabus Topics:

Topic	Details
Topic 1	Describing Accessibility Features on Apple Devices: This section of the exam covers describing VoiceOver, Zoom, and Switch Control accessibility features.
Topic 2	Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 3	Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 4	Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 5	Troubleshooting Apple Devices: This section of the exam describes the console, disk utility, and describing activity monitor.
Topic 6	Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 7	Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 8	Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.

Apple Device Support Exam Sample Questions (Q103-Q108):

NEW QUESTION # 103
What allows a Mac with Apple silicon to use apps and other software like plug-ins, add-ons, and extensions that were written for Intel-based Mac computers in macOS?

A. Universal Binary
B. Rosetta 2
C. Rhapsody
D. Mac Catalyst

Answer: B

Explanation:
Rosetta 2 is the translation layer that enables a Mac with Apple silicon to use apps and other software that were written for Intel-based Mac computers in macOS. Rosetta 2 automatically translates the x86_64 code to run on the arm64 architecture at the first launch of the app, and optimizes the translation over time. Rosetta 2 also supports the translation of code that must run at the time of installation, such as installer packages, kernel extensions, and virtual machine software. Rosetta 2 is transparent to the user and does not require any configuration or intervention. References: = About the Rosetta Translation Environment, Porting Your macOS Apps to Apple Silicon, How to Launch the Intel Version of a Universal Apple Silicon App, Running X86_64 apps on Apple silicon processors

NEW QUESTION # 104
A user tries to use Erase All Content and Settings with their organization-owned iPhone. But the option is dimmed. Why is this option dimmed?

A. Their iPhone is running a previous iOS version and must be updated first.
B. Their iPhone doesn't support the feature.
C. Their iPhone has a restriction that prevents the user from erasing it.
D. Their iPhone is experiencing a software issue and must be restored.

Answer: C

Explanation:
MDM restrictions on organization-owned iPhones can disable Erase All Content and Settings to prevent unauthorized wipes.
* Option B: Software issues don't dim options.
* Option C: iOS version doesn't affect this.
* Option D: All modern iPhones support it.
References: Apple Support - " MDM restrictions " (support.apple.com/HT204142).

NEW QUESTION # 105
You try to start a Mac in macOS Recovery. The Mac has FileVault turned on. Which additional step or steps must you complete to access macOS Recovery?

A. Enter the administrator's Recovery Lock password.
B. Mount the volume in Disk Utility, and enter the administrator password.
C. Select an administrator, then provide the account password.
D. Enter the administrator's six-digit MFA code after it arrives.

Answer: C

Explanation:
With FileVault enabled, macOS Recovery requires unlocking the encrypted disk by selecting an admin user and entering their password at startup.
* Option A: Disk Utility mounting isn't the initial step.
* Option C: MFA isn't used here.
* Option D: Recovery Lock is MDM-specific, not FileVault.
References: Apple Support - " Use macOS Recovery with FileVault " (support.apple.com/HT201314).

NEW QUESTION # 106
Select three responses.
Which three conditions might require you to enter your passcode instead of using Face ID?

A. The device was in sleep for more than 8 hours.
B. The passcode has been entered incorrectly 5 times.
C. The passcode hasn't been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours.
D. The device hasn't been unlocked for more than 48 hours.
E. The device has just been turned on or restarted.

Answer: C,D,E

Explanation:
Face ID is a biometric authentication method that allows you to securely unlock your iPhone or iPad, authenticate purchases, sign in to apps, and more, all with just a glance. However, there are situations where Face ID is not permitted and you need to enter your passcode instead. According to the Apple Device Support Reference Materials1, these situations include:
* The device has just been turned on or restarted.
* The user hasn't used their passcode or password to unlock their device for 156 hours (six and a half days), and the user hasn't used a biometric to unlock their device in 4 hours.
* The device hasn't been unlocked for more than 48 hours.
Therefore, the correct answer is C, D, and E.
References:
* Face ID, Touch ID, passcodes, and passwords

NEW QUESTION # 107
Where can you change the undo send delay setting on your iPad?

A. Open your mail app then open settings and select Undo Send Delay.
B. General > Mail > Undo Send Delay
C. Settings > Mail > Accounts > Undo Send Delay
D. Settings > Mail > Undo Send Delay

Answer: D

NEW QUESTION # 108
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