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Cisco 100-140 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Common Threats and Prevention: This domain measures the knowledge of an IT Security Support Technician and covers recognizing end-user security threats including phishing, malware, and unauthorized access attempts. It emphasizes basic investigation steps, helping users run malware scans, promoting strong password practices, understanding social engineering tactics targeting help desk roles, and the importance of company policies and confidentiality guidelines to protect sensitive data.
Topic 2
  • Connectivity and Resource Access Issues: This section measures skills of a Network Support Technician and involves assisting users to establish access to network resources, understanding directory services like Active Directory and cloud access management platforms, and managing multifactor authentication. It also includes troubleshooting connectivity problems with peripherals such as printers, scanners, and teleconferencing devices, as well as verifying basic network settings and diagnosing connectivity using various network commands and tools.
Topic 3
  • Operating System and Application Issues: This part targets an Operating System Support Specialist and addresses resolving Windows and macOS issues, such as display settings, updates, permissions, power management, and data backup using cloud tools. It covers troubleshooting mobile device problems on iOS and Android operating systems and provides an understanding of virtualization and cloud concepts including major providers and virtual machines. This section also covers resolving common application issues like installation and security concerns.
Topic 4
  • Job Roles: This section evaluates an IT Support Technician’s ability to use remote access tools (such as Remote Desktop, Cisco Webex, and TeamViewer) to assist users and perform support activities. It also includes utilizing troubleshooting tools and resources, such as AI research, search engines, technical forums, and knowledge bases, while being aware of ethical, privacy, and security considerations related to AI and other technologies.
Topic 5
  • Hardware Uses: This domain targets a Desktop Support Technician and focuses on following basic safety procedures related to electrical shock, ESD, and fire hazards. It involves assisting users in locating information about devices including hardware specs and network details using Windows and macOS tools. It covers identifying and understanding various ports and cables, installing and upgrading desktop components like RAM and storage, and troubleshooting common hardware issues while managing driver and firmware updates.

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q44-Q49):

NEW QUESTION # 44
A user with mobility impairments struggles to type quickly and accurately on their MacBook.
Which accessibility feature should they be encouraged to use to improve their input efficiency?

Answer: A

Explanation:
Correct Answer. B. Voice Control Voice Control allows users to operate their Mac and dictate text through voice commands, significantly aiding those with mobility impairments by reducing the need for physical keyboard and mouse usage.
Option A is incorrect because Sticky Keys, while helpful, aids users who have difficulty pressing multiple keys at once, not in speeding up typing or reducing the physical need for typing Option C is incorrect as trackpad gestures still require manual dexterity that might be challenging for some users with mobility impairments Option D is incorrect because increasing mouse tracking speed helps with navigation speed but does not aid in input where typing is a challenge


NEW QUESTION # 45
After updating their browser, a MacOS user notices that some websites do not display correctly.
What should they do to correct this?

Answer: C

Explanation:
Correct Answer. B. Clear the browser cache to remove outdated files Clearing the browser cache following an update can help resolve display issues by ensuring that the browser loads the most current versions of web pages instead of relying on outdated cached versions.
Option A is incorrect as security settings typically do not affect how web pages are displayed post-update Option C is incorrect as switching browsers does not solve the underlying issue with the current browser's cached data Option D is incorrect because the issue is likely related to local cache problems, not the website itself


NEW QUESTION # 46
A network administrator is troubleshooting connectivity issues on a small office network and finds that some devices have IP addresses assigned that are outside the subnet range specified by the DHCP server.
What should the administrator do first?

Answer: A

Explanation:
Correct Answer. C. Reconfigure the affected devices to receive IP addresses automatically from the DHCP server Ensuring that all devices are configured to automatically receive IP addresses from the DHCP server can eliminate issues with manual misconfigurations or static IP conflicts.
Option A is incorrect. Rebooting the DHCP server might temporarily disrupt the network and is not guaranteed to resolve configuration errors on client devices.
Option B is incorrect. While scanning the network can identify devices, it does not resolve the issue of devices being on the wrong subnet.
Option D is incorrect. Expanding the DHCP range does not address why some devices are set with incorrect static IPs.


NEW QUESTION # 47
The IT department identifies that a database server crashes frequently due to high query loads during peak hours.
What should the next step be in devising a plan to resolve this problem?

Answer: C

Explanation:
Planning to distribute the query load through load balancing is a strategic approach that can effectively mitigate the issue without extensive downtime or resource investment. It addresses the immediate cause--high query loads--by distributing these loads more evenly across the system or additional resources.
Option A is incorrect because while increasing physical memory may provide temporary relief, it does not address the root cause of high query loads.
Option B is incorrect because a complete database redesign, while potentially beneficial, is a long-term and resource-intensive solution that may not quickly resolve the immediate issue.
Option D is incorrect because advising users to avoid using the database during peak hours is impractical and does not solve the underlying technical problem.


NEW QUESTION # 48
During an incident response, a technician needs to quickly check all established connections from a server to external addresses.
Which command would provide this information most effectively?

Answer: B

Explanation:
Correct Answer. C. ss state established Using ss state established filters the output to only show currently established connections, allowing the technician to quickly review active connections without the clutter of listening or other socket states.
Option A is incorrect. While ss -at shows all TCP sockets, it does not specifically filter for established connections.
Option B is incorrect. ss -r resolves domain names for connected addresses, which is not specifically useful for quickly identifying active connections.
Option D is incorrect. ss -l lists only listening sockets, which are not relevant for identifying active outgoing connections.


NEW QUESTION # 49
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