ITILFND_V4최고품질시험대비자료 - ITILFND_V4최신업데이트시험덤프

EXIN ITILFND_V4인증시험은 현재IT업계에서 아주 인기 있는 시험입니다.많은 IT인사들이 관연 자격증을 취득하려고 노력하고 있습니다.EXIN ITILFND_V4인증시험에 대한 열기는 식지 않습니다.EXIN ITILFND_V4자격증은 여러분의 사회생활에 많은 도움이 될 것이며 연봉상승 등 생활보장에 업그레이드 될 것입니다.

EXIN ITILFND_V4 Exam Syllabus Topics:

SectionWeightObjectives
Technology and Information Management10%- Role of technology in service management
- Information management principles
Key Concepts of Service Management15%- Service management as a practice
- Services, service offerings, service relationships
- Value, value co-creation, stakeholders
Organizational Structure and Roles10%- Key roles and responsibilities
- Teams and groups
ITIL Service Value System20%- Purpose and components
- Service value chain
  • 1. Engage
    • 2. Improve
      • 3. Plan
        • 4. Obtain/build
          • 5. Design and transition
            • 6. Deliver and support
              - Continual improvement
              - Governance
              ITIL Practices30%- General management practices
              • 1. Relationship management
                • 2. Supplier management
                  • 3. Information security management
                    • 4. Continual improvement
                      - Technical management practices
                      • 1. Deployment management
                        • 2. Infrastructure and platform management
                          • 3. Software development and management
                            - Service management practices
                            • 1. Incident management
                              • 2. Change enablement
                                • 3. Capacity and performance management
                                  • 4. Service level management
                                    • 5. Service request management
                                      • 6. Business continuity management
                                        • 7. Problem management
                                          • 8. Availability management
                                            ITIL Guiding Principles15%- Focus on value
                                            - Start where you are
                                            - Collaborate and promote visibility
                                            - Keep it simple and practical
                                            - Think and work holistically
                                            - Progress iteratively with feedback
                                            - Optimize and automate

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                                            ITILFND_V4최고품질 시험대비자료 인기 인증 시험덤프자료

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                                            최신 EXIN ITIL ITILFND_V4 무료샘플문제 (Q170-Q175):

                                            질문 # 170
                                            What is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks?

                                            정답：B


                                            질문 # 171
                                            Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?

                                            정답：B


                                            질문 # 172
                                            Which two statements about an organization's culture are CORRECT?
                                            1. It is created from shared values based on how it carries out its work
                                            2. It is determined by the type of technology used to support services
                                            3. It should be based on the culture of prospective suppliers
                                            4. It should be based on the objectives of the organization

                                            정답：A


                                            질문 # 173
                                            Which practice has a purpose that includes the handling of pre-defined, user-initiated demands for service?

                                            정답：D


                                            질문 # 174
                                            Which BEST describes the purpose of the CSI register?

                                            정답：C


                                            질문 # 175
                                            ......

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                                            ITILFND_V4최신 업데이트 시험덤프: https://www.itdumpskr.com/ITILFND_V4-exam.html