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| Section | Weight | Objectives |
|---|---|---|
| Data Migration and Integration | 15% | - Migration and Automation
|
| Instance Configuration | 11% | - Instance Personalization and Configuration
|
| Platform Overview and Navigation | 7% | - Platform Overview
|
| Self Service and Automation | 20% | - Self-Service Features
|
| Database Management and Platform Security | 27% | - Database and Security Administration
|
| Configuring Applications for Collaboration | 20% | - Collaboration Features
|
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NEW QUESTION # 376
Which one of the following is NOT a type of Visual Task Board?
Answer: A
Explanation:
https://docs.servicenow.com/bundle/london-servicenow-platform/page/use/visual-task-boards/reference/r_BoardStructure.html
NEW QUESTION # 377
What actions are taken to filter a long list of records to show only those with the Category of Hardware?
Answer: C
Explanation:
When working with a long list of records, users can filter data quickly using the Show Matching feature.
Correct Answer
C . On the list, locate and right-click on the value Hardware, select Show Matching ✅ Right-clicking on the "Hardware" value and selecting "Show Matching" filters the list to only show records where the Category is Hardware.
This is the fastest way to apply a quick filter.
Incorrect Answer Choices
A . On Breadcrumb, click the > icon, type Hardware and click enter ❌
Breadcrumbs do not support direct text input for filtering.
Breadcrumbs show existing filters but are not used to type new values.
B . On the Category column header, right-click and select Show > Hardware ❌ Incorrect menu option-There is no "Show > Hardware" selection.
Instead, users would need to use "Show Matching" (Correct Answer C).
D . Right-click on magnifier, type Hardware, and click enter ❌
There is no "magnifier" option for filtering in list view.
E . Click Funnel icon, type Hardware and click enter ❌
The Funnel (Filter) icon is used to create advanced filters, but it does not support direct text input like this.
The correct way to use the Filter would be:
Click the Funnel icon
Set Category = Hardware
Click Run
Reference:
ServiceNow Documentation: Filtering Data in a List
ServiceNow UI Guide: Using the Show Matching Feature
NEW QUESTION # 378
What are advantages of using Flow Designer? (Choose three.)
Answer: B,C,E
Explanation:
Flow Designeris a modern, low-code automation tool in ServiceNow that allows users to build workflows efficiently. Here's why the correct answers are:
Reduces technical debt (C)
Flow Designer enables reusability of workflows, reducing the need for custom scripting and minimizing long- term maintenance efforts.
Reducing technical debt means fewer dependencies on custom scripts, which can become difficult to manage over time.
Less manual scripting (D)
Flow Designer uses a visual drag-and-drop interface, allowing non-technical users to build workflows without deep scripting knowledge.
This helps in creating automated processes without writing complex business rules or scripts.
Smooth integration with 3rd party systems (E)
Flow Designer supports IntegrationHub, which provides pre-built connectors (Spokes) for various third-party applications such as Slack, Microsoft Teams, and Azure.
This makes it easier to create automated integrations with external services.
A: Supports advanced developers- Flow Designer is primarily designed for low-code/no-code automation, not specifically for advanced developers.
B: Enables complicated scripting- While Flow Designer allows some scripting via Script Actions, it is not meant for creating "complicated" scripts. Instead, it focuses on simplifying automation.
Reference:ServiceNow Flow Designer Documentation
NEW QUESTION # 379
Which form element displays the list of activities, or history, on a task form?
Answer: C
NEW QUESTION # 380
In Flow Designer, where is the data from an action stored so it can be used in subsequent actions in the flow?
Answer: B
Explanation:
InFlow Designer, when an action is executed, its output (data) is stored as aData Pill. TheseData Pillscan be used insubsequent actionswithin the same flow.
Data Pillsrepresent pieces of data produced by previous steps in the flow.
They arevisually represented as draggable tokensin Flow Designer.
Users candrag and dropData Pills into fields of subsequent actions to dynamically use the stored data.
A " Create Record " action generates a new incident.
TheIncident Numberis stored as aData Pill.
A subsequent " Send Email " action can use thisIncident Number Data Pillin the email subject/body.
A). Field Icon- No such term exists in Flow Designer.
B). Field Value- Field values exist on forms but are not used for storing action data in Flow Designer.
D). Data Element- This is a general term but does not specifically refer to Flow Designer storage.
E). Data Trigger- A triggerinitiatesa flow but does not store action data.
ServiceNow Flow Designer - Data Pills
ServiceNow CSA Training Module: " Using Data in Flow Designer Actions " What is a Data Pill?Example Scenario:Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:
NEW QUESTION # 381
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