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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Reporting and Analytics	- Service analytics 1. Operational reporting 2. Dashboards and KPIs
Integrations and Extensions	- Integration capabilities 1. REST APIs and integration flows 2. Third-party system integration
Field Service and Dispatch	- Field service operations 1. Work order management 2. Scheduling and dispatch rules
Oracle Fusion Service Overview	- Core Service Architecture 1. Fusion Service data model and components 2. Service request lifecycle management - Service Configuration Basics 1. Security roles and access control 2. Basic setup and administration
Knowledge Management	- Knowledge articles 1. Search and recommendation usage 2. Creation and lifecycle management
Service Request Management	- Customer interaction handling 1. Communication templates and notifications 2. Omnichannel support processes - Case and ticket handling 1. Creation, routing, and assignment rules 2. SLAs and escalation management

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q49-Q54):

NEW QUESTION # 49
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
B. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
C. Enable new locales for the languages to be used and provision designated users to translate the articles.
D. Modify the original base locales of the articles to match the target language.

Answer: C

NEW QUESTION # 50
Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

A. You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
B. You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
C. You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
D. You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.

Answer: A,D

NEW QUESTION # 51
Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

A. Adjust the inbound message filters.
B. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
C. Adjust permissions on all customer's profiles.
D. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.

Answer: D

NEW QUESTION # 52
Which three statements are true?

A. Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
B. Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
C. Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
D. Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.

Answer: A,C,D

NEW QUESTION # 53
Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
C. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.
D. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.

Answer: A

NEW QUESTION # 54
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