ITIL-4-CDS Valid Exam Discount - New ITIL-4-CDS Practice Materials

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Peoplecert ITIL-4-CDS Exam Syllabus Topics:

SectionWeightObjectives
Plan and build service value streams25%- Service value system and value streams
  • 1. Core concepts and principles
    • 2. Designing value streams and workflows
      - Resource and capability management
      • 1. Buy vs build and sourcing strategies
        • 2. Planning and allocation
          Support and improve services25%- Performance measurement and improvement
          • 1. Metrics and monitoring
            • 2. Continual improvement practices
              - Service support and incident management
              • 1. Service desk and request fulfilment
                • 2. Incident and problem management
                  Create and develop services25%- Service design and development practices
                  • 1. Service components and architecture
                    • 2. Requirements definition and specification
                      - Quality assurance and validation
                      • 1. Testing and verification
                        • 2. Service level management
                          Deliver and transition services25%- Service delivery and operational practices
                          • 1. Service integration and management
                            • 2. Service operation and control
                              - Service transition and change management
                              • 1. Deployment and implementation
                                • 2. Change enablement and release management

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                                  ITIL-4-CDS dumps materials - exam dumps for ITIL-4-CDS: ITIL 4 Specialist: Create, Deliver and Support

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                                  Peoplecert ITIL 4 Specialist: Create, Deliver and Support Sample Questions (Q70-Q75):

                                  NEW QUESTION # 70
                                  A service provider is aiming to optimize service management activities to ensure high quality of services and eliminate waste. Each practice and team have been working on continual improvement and implemented a large number of improvements. However, improvement in overall efficiency and in service quality has been lower than expected. What is the BEST approach for the service provider to take to resolve this?

                                  Answer: A


                                  NEW QUESTION # 71
                                  In ITIL 4, which practice is primarily responsible for defining, assessing and developing the roles, competencies and capabilities needed for effective service value streams?

                                  Answer: A

                                  Explanation:
                                  The workforce and talent management practice is dedicated to ensuring that the right people with the right skills are in the right roles at the right time. It provides guidance on creating detailed role profiles, identifying competency requirements for each value-stream activity, assessing current skill levels, and then designing targeted learning plans, mentoring or coaching to close gaps. By integrating these activities into the service value system, organizations can continuously adapt team capabilities to evolving service needs, fostering both individual growth and collective resilience.


                                  NEW QUESTION # 72
                                  What is the goal of the `shift-left' approach?

                                  Answer: D


                                  NEW QUESTION # 73
                                  To ensure work is balanced across value streams, ITIL 4 recommends combining demand forecasting with strategic alignment of initiatives. Which TWO of the following provide the strongest governance for forecasting, sequencing and aligning incoming work with organizational objectives? (Select TWO)

                                  Answer: B,C

                                  Explanation:
                                  Demand Management uses Patterns of Business Activity to forecast demand, categorize work types, and apply prioritization models before routing tasks into value streams. This prevents overload and aligns capacity with expected demand profiles.
                                  Portfolio Management defines strategic themes and investment epics that translate business goals into prioritized initiatives. By sequencing epics against capacity and value, it ensures that the most critical work feeds into the value streams first.


                                  NEW QUESTION # 74
                                  Which TWO ITIL 4 guiding principles should be applied to bridge deep-rooted cultural norms, diverse communication styles, and siloed mindsets within a distributed service value stream team? (Select TWO)

                                  Answer: B,D

                                  Explanation:
                                  "collaborate and promote visibility" breaks down cultural barriers by encouraging shared understanding, transparent workflows, and joint problem-solving sessions. This principle fosters an environment where diverse team members can see how their contributions fit into the bigger picture, reducing misinterpretation and building trust.
                                  "think and work holistically" ensures teams recognize interdependencies across technology, processes, and people. By adopting a holistic mindset, team members appreciate how cultural nuances influence each stage of the service value stream, leading to more empathetic communication and aligned decision-making.


                                  NEW QUESTION # 75
                                  ......

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