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| Section | Objectives |
|---|---|
| Practices | - Issues - Business case - Organizing - Risk - Quality - Plans - Progress |
| People | - People management and effective collaboration |
| Processes | - Managing a stage boundary - Initiating a project - Controlling a stage - Directing a project - Managing product delivery - Closing a project - Starting up a project |
| Principles | - Apply the PRINCE2 principles in context |
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17. Frage
Immediately after initiation is authorized, the Head of the Portfolio Office instructs the LouisShopping project to adopt the Council's mature issue management approach without any project-specific review or tailoring.
Is this an appropriate application of the issues practice, and why?
Antwort: A
Begründung:
The correct answer is C . PRINCE2 encourages projects to make use of established organizational standards and procedures, but these should still be assessed against the specific project context. A mature organizational issue management approach is a valuable starting point; it is not automatically appropriate in every detail for every project.
The project manager should consider characteristics such as the nature and complexity of the products, delivery method, contractual environment, project scale, stakeholder arrangements, regulatory requirements, and existing organizational controls. These factors may justify tailoring issue categories, decision authorities, reporting routes, escalation arrangements, change-control procedures, or configuration and version-control arrangements.
Option A is therefore incorrect because maturity does not eliminate the need to verify suitability. Option B incorrectly assumes that portfolio funding removes the project's ability or requirement to tailor PRINCE2 arrangements to its context. Organizational requirements may impose constraints, but the project still needs an appropriate management approach. Option D is also incorrect because configuration and version-control considerations can form an integral part of issue and change-control arrangements; they are not matters that must be left exclusively to delivery teams.
The correct approach is to adopt where suitable and adapt where necessary , while preserving required organizational and project governance controls.
PRINCE2 7 reference topics: Issues practice; issue management approach; tailoring; project context; configuration management; change control; organizational standards.
18. Frage
The Chief Technology Officer is an influential stakeholder who strongly supports several unproven technologies for the shopping centre. Concerned about delivery risk and reputation, the project executive asks the project manager to limit the CTO's contact with the project team and other stakeholders.
Is this an appropriate approach to leading successful change, and why?
Antwort: D
Begründung:
The correct answer is D . PRINCE2 7 recognizes that successful change depends on understanding and actively engaging people who can influence the project, its outputs, and the eventual adoption of those outputs. The Chief Technology Officer is explicitly described as an influential stakeholder. Limiting that person's involvement simply because some preferred technologies are unproven would sacrifice potentially valuable organizational influence instead of managing the disagreement constructively.
The appropriate response is to maintain engagement while separately assessing the technical and delivery risks associated with the proposed technologies. Stakeholder engagement and risk management are complementary activities: an influential stakeholder can remain involved even when particular proposals require challenge, evaluation, or risk responses. Continued engagement also helps the project understand expectations, build support, and facilitate adoption of the eventual solution across the wider organizational ecosystem.
Options A and B treat stakeholder exclusion as a risk-control technique, which is inconsistent with effective change leadership. Option C is too narrow because merely recording technological concerns as risks does not address the people and stakeholder dimension. Risks should be managed, but the stakeholder relationship should also be deliberately maintained.
The scenario therefore distinguishes between managing the uncertainty attached to an idea and excluding the person advocating it . PRINCE2 supports the former, not the latter.
PRINCE2 7 reference topics: People; leading successful change; stakeholder engagement; organizational ecosystem; relationships and communication.
19. Frage
The target state for LouisShopping requires the car park to be monitored continuously, 24 hours a day and seven days a week, as an ongoing safety routine.
Under which heading of the change management approach should this requirement be recorded?
Antwort: C
Begründung:
The correct answer is A - State characteristics . The requirement describes an attribute of the intended future operating environment: once LouisShopping has transitioned to its target state, the car park must be monitored continuously, twenty-four hours a day and seven days a week. It therefore defines what the future state must be like , rather than describing an activity required to create that state.
Within the change management approach, state characteristics describe relevant features of the current, interim, or target states. The continuous-monitoring requirement is an enduring operational condition and consequently belongs under this heading.
Option B, Enabling activities , would instead describe activities undertaken to move people or the organization from the current state toward the target state-for example, training personnel, implementing a monitoring process, or preparing operational procedures. Option C, Resources , would identify the people, funding, equipment, systems, or other resources needed to support the change. Option D, Responsibilities , would define who is accountable for specific change-related activities or ongoing duties.
The distinction is therefore between describing the desired condition and describing the means of achieving or sustaining it. "The car park is monitored continuously" is a characteristic of the required target operating state.
PRINCE2 7 reference topics: People; change management approach; current state, interim state and target state; state characteristics; enabling activities.
20. Frage
While preparing the risk management approach, the project manager holds a workshop to review the project context: the historic surroundings, sustainability targets and the need to minimize disruption to residents and businesses.
Is this an appropriate application of the risk practice, and why?
Antwort: D
Begründung:
The correct answer is B . An effective risk management approach must be designed with an understanding of the specific project context and the objectives that uncertainty could affect. PRINCE2 does not prescribe a generic risk process that should be applied identically to every project without considering circumstances.
The LouisShopping project operates in a sensitive environment. Historic surroundings create potential heritage risks; sustainability targets introduce environmental and benefits-related uncertainty; and the requirement to minimize disruption creates stakeholder, operational, schedule, and reputational exposure.
Reviewing these factors enables the project manager to determine appropriate risk procedures, responsibilities, assessment scales, escalation arrangements, review frequencies, and reporting mechanisms.
Option A is incorrect because contextual information is not itself a complete set of individually formulated risks. An individual risk should normally express the relevant uncertainty in a sufficiently clear form- commonly identifying its cause, uncertain event, and effect on objectives. Option C reverses the sequence: the overall management approach establishes how risks will be identified, assessed, treated, monitored, and communicated; specific responses are subsequently developed for identified risks. Option D is fundamentally incorrect because risk exists in relation to objectives. Without understanding what the project is trying to achieve, the significance of uncertainty cannot be assessed coherently.
PRINCE2 7 reference topics: Risk practice; project context; risk management approach; objectives; risk identification and assessment; tailoring risk management.
21. Frage
RISK
Here are three items of information relating to the 'risk' practice.
In which management product (A-E) should each item be recorded?
Choose only ONE management product for each item of information. Each management product may be used once, more than once, or not at all.
Antwort: B,C
Begründung:
The correct mapping is Item 1 - A; Item 2 - E; Item 3 - E .
Item 1 belongs in the risk register. The cracked pane itself is an existing problem and therefore an issue.
However, the item explicitly identifies a separate uncertainty : the supplier may fail to meet the future replacement date, potentially delaying later work. Because this is an uncertain future event affecting project objectives, it is a risk and should be recorded in the risk register.
Item 2 belongs in the risk management approach. It describes the agreed procedure and frequency for reviewing project risks. The risk management approach defines how risk management will be performed, including responsibilities, procedures, review arrangements, scales, reporting, and supporting techniques.
Item 3 also belongs in the risk management approach. A red-amber-green classification is part of the project's agreed risk assessment and prioritization framework rather than information about an individual risk.
The distinction is fundamental: the risk register contains individual identified risks and their management information , whereas the risk management approach defines the project's overall method, procedures, scales, responsibilities, and controls for managing risk .
PRINCE2 7 reference topics: Risk practice; risk register; risk management approach; uncertainty; risk assessment; risk review arrangements; risk scales.
22. Frage
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