The latest Salesforce certification Energy-and-Utilities-Cloud exam practice questions and answers

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Salesforce Energy-and-Utilities-Cloud Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Energy and Utilities Cloud Accredited Professional Exam
Exam Number:	Energy-and-Utilities-Cloud
Exam Format:	Multiple choice
Related Certifications:	Salesforce Platform App Builder Salesforce Administrator
Available Languages:	English
Recommended Training:	Salesforce Trailhead Energy & Utilities Cloud learning paths
Exam Registration:	Salesforce Credentials Registration
Sample Questions:	Salesforce Energy-and-Utilities-Cloud Sample Questions
Exam Way:	Online proctored exam via Salesforce certification platform
Pre Condition:	No strict prerequisites required; familiarity with Salesforce platform and basic CRM concepts is recommended.
Official Syllabus URL:	https://trailhead.salesforce.com/credentials

>> Energy-and-Utilities-Cloud Sample Questions Answers <<

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Salesforce Energy-and-Utilities-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Test and Deploy Energy and Utilities Cloud Applications and Solutions: This topic evaluates the capacity of Energy and Utilities Cloud professionals to outline and execute a deployment plan that integrates Salesforce core and Vlocity components. Mastery includes validating processes, enabling user testing, and managing UAT milestones.
Topic 2	Solution Design: Solution design evaluates expertise in mapping Energy and Utilities Cloud components to current architectures and crafting future state designs that fulfill business and data model requirements. Energy and Utilities Cloud professionals must demonstrate the ability to define architecture, processes, and security considerations while leveraging deployment tools.
Topic 3	Implementation: The topic assesses the ability to configure Energy and Utilities Cloud to meet business models, manage licenses, set up order capture, and enable post-sales processes. It also measures proficiency in executing data migration, integrating third-party systems, and deploying relevant components.
Topic 4	Discovery: Mastering discovery ensures proficiency of Energy and Utilities Cloud professionals in understanding and documenting customer needs, aligning stakeholder requirements, and analyzing current business processes for Energy and Utilities Cloud solutions. This foundational topic measures the ability to identify gaps in processes and architecture compared to standard product capabilities.

Salesforce Energy and Utilities Cloud Accredited Professional Exam Sample Questions (Q14-Q19):

NEW QUESTION # 14
An administrator for an energy company recently built a new FlexCard that shows whether a customer is enrolled in autopay.
How can the administrator put the new FlexCard in the Energy and Utilities Cloud Contact Center Console?

A. Create a VisualForce Page wrapper for the FlexCard and add it onte the page.
B. Edit the Lightning Record or App Builder and place the FlexCard LIC onto the page.
C. Open the object's page layout and add the FlexCard LWC ante the layout.
D. Create a Lightning Web Component wrapper for the FlexCard and add it onto the page.

Answer: B

NEW QUESTION # 15
When considering data mastery in Energy and Utilities Cloud, which two types of data should remain mastered in the relevant legacy application?

A. Meter reading data
B. Billing related data
C. Caserdated data
D. Contact data

Answer: A,B

Explanation:
In the context of data mastery in Salesforce Energy and Utilities Cloud, certain types of data should remain mastered in the relevant legacy applications due to their specialized nature and the complexities involved in their management. These include: C. Meter Reading Data : Typically generated by systems dedicated to capturing and processing readings from energy meters. This data is central to billing and consumption analysis and often requires specialized systems to manage. D. Billing Related Data : Involves complex calculations, tariff management, and financial transactions. Legacy billing systems are usually deeply integrated with financial management processes and may be subject to regulatory compliance requirements.
Keeping these data types mastered in their respective legacy systems while integrating them with Salesforce for visibility and customer service can offer the best balance of specialized control and comprehensive customer management. References = Salesforce Energy and Utilities Cloud documentation often discusses integration strategies for legacy systems, particularly for critical and complex data types like meter readings and billing information, highlighting best practices for achieving a comprehensive view of customer data:
https://developer.salesforce.com/docs/atlas.en-us.industries_energy_and_utilities.meta
/industries_energy_and_utilities/

NEW QUESTION # 16
Which two items are necessary before starting a data mapping exercise from the billing system to Energy and Utilities Cloud?
Choose 2 answers

A. Project team roles and responsibilities
B. A decision on the tool or technology that will be used for migrating the data (ETL)
C. Understanding of the Energy and Utilities customer data model
D. A high-level object map of the entities and fields used by the billing system
E. Technical connection details for the billing system

Answer: C,D

NEW QUESTION # 17
During a discovery session, an energy company mentioned they have a high response rate for customer satisfaction surveys. However, the company has noticed consistently negative feedback about its electric utility-payment set-up, stating the customer would like to see payment confirmations from their respective financial institution with payments.
What's one area the consultant should consider for process improvement?

A. Electronic funds transfers
B. Rate change notifications
C. Payment reminders
D. Customer satisfaction surveys

Answer: A

NEW QUESTION # 18
A consultant is facilitating their first requirements gathering session with an energy company in the initial stages of an Energy and Utilities Cloud project and is trying to get clarify on business requirements. The decision will impact numerous contractor organizations that employ the technicians, so the solution should ensure work is distributed fairly and consistently.
Which two approaches can the consultant take to achieve a consensus while building trust?

A. Propose compromises between stakeholders that could result in collective positive outcomes.
B. Demonstrate expertise right away to achieve the fastest stakeholder agreement
C. Focus primarily on the contractor organization's concerns.
D. Ask probing questions to understand and document the needs of all stakeholders.

Answer: A,D

Explanation:
In the context of facilitating a requirements gathering session for an Energy and Utilities Cloud project with multiple stakeholders, the consultant should aim to build consensus and trust by proposing compromises that could lead to collective positive outcomes and by asking probing questions to understand and document the needs of all stakeholders. This approach ensures that the consultant acknowledges and addresses the concerns and requirements of each party involved, promoting a collaborative environment where solutions are developed with the collective best interest in mind. Reference = The Salesforce Energy and Utilities Cloud documentation on stakeholder engagement and requirements gathering emphasizes the importance of understanding stakeholder needs and finding common ground through effective communication strategies: https://www.salesforce.com/products/industries/energy-and-utilities/resources/

NEW QUESTION # 19
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