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| Certification Vendor: | Salesforce |
|---|---|
| Exam Name: | Salesforce Certified Platform Administrator |
| Exam Number: | ADM-201 |
| Passing Score: | 65% |
| Exam Format: | Multi-Select, Multiple Choice |
| Real Exam Qty: | 60 |
| Available Languages: | Mandarin Chinese, Japanese, English |
| Related Certifications: | Salesforce Certified Application Architect Salesforce Certified Advanced Administrator Salesforce Certified Sharing and Visibility Designer |
| Exam Price: | $200 USD |
| Exam Duration: | 105 minutes |
| Certificate Validity Period: | 2 years |
| Sample Questions: | Salesforce Plat-Admn-201 Sample Questions |
| Exam Way: | Online proctored exam at authorized testing centers or through online proctoring |
| Pre Condition: | No formal prerequisites required; recommended to have 6 months to 1 year of hands-on Salesforce administration experience; completing the Salesforce Administrator Trailhead modules is highly recommended |
| Official Syllabus URL: | https://trailhead.salesforce.com/credentials/administrator |
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NEW QUESTION # 21
A Platform Administrator at Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the administrator distribute the screen flow?
Answer: A
Explanation:
To make a Screen Flow available to users on a specific record, such as a Case, the Platform Administrator should add the Flow component to the Lightning Record Page. Using the Lightning App Builder, the admin can drag the Flow component onto the page and select the specific
"Service Question" flow from the list. This allows the flow to be embedded directly into the workspace where the service reps are already looking at case details. While flows can be placed on a Home Page (Option B), that would not provide the case-specific context needed for the reps.
Page Layouts (Option A) are used for standard fields and related lists but do not natively host dynamic screen flow components. Component Filters (Option D) are used to show or hide the flow based on certain criteria, but the distribution itself is handled by placing it on the Lightning Page.
NEW QUESTION # 22
Which action should a Platform Administrator configure to reverse a submitted approval request and unlock the associated record when setting up an approval process?
Answer: C
Explanation:
An Approval Process consists of several stages, each with its own set of automated actions.
When a record is first submitted, it is typically locked to prevent further edits. If a user needs to
"reverse" that submission--perhaps because they realized they made a mistake or the deal terms changed--the administrator must configure Recall Actions. A recall action is specifically designed to allow the submitter or an administrator to pull the record back out of the approval queue.
Common recall actions include a Field Update to change the status back to "Draft" and, most importantly, an action to unlock the record so it can be edited again. Final Rejection Actions (Option A) occur when an approver denies the request, and Final Approval Actions (Option C) occur when the request is fully granted. Initial Submission Actions (Option D) are what lock the record and start the process in the first place.
NEW QUESTION # 23
A sales rep has left the company, and a Platform Administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the team as is. Which tool should the administrator use to accomplish this?
Answer: C
Explanation:
The Mass Transfer Records tool is a built-in Salesforce feature designed specifically for the scenario of a person leaving the company or changing roles. It allows a Platform Administrator to select a "From" user and a "To" user and then choose specific record types to transfer, such as Accounts and Opportunities. A major advantage of this tool is that it gives the administrator the option to transfer related records (like open opportunities or cases) and keep existing teams (like Account Teams) intact during the move. While Data Loader (Option A) or Dataloader.io (Option B) could technically perform a bulk update of the "OwnerId" field, they require several steps, including exporting data, manipulating CSV files, and re-uploading. The Data Import Wizard (Option D) is primarily for creating or updating records from an external file and does not have a dedicated "transfer" function. Mass Transfer is the fastest and safest standard way to reassign ownership within the Setup menu.
NEW QUESTION # 24
A user is unable to relate a task to the Course custom object. What should a Platform Administrator do to allow tasks to be related to courses?
Answer: D
Explanation:
For a custom object to support Tasks and Events, the "Allow Activities" setting must be enabled in the object's properties. When a Platform Administrator creates a custom object, this checkbox is often left unchecked by default. Enabling this feature allows the "Related To" (WhatId) field on a Task or Event to be linked to records of that custom object type. While adding the related list to the page layout (Option C) is a necessary step for visibility, it will not work if the underlying feature isn't enabled first. Sharing rules (Option A) and profile permissions (Option D) manage access to existing records but do not control whether the object is technically capable of having activities associated with it.
NEW QUESTION # 25
DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generates leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year. Which AppExchange item should help a Platform Administrator meet the request?4
Answer: D
Explanation:
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When a business needs a specific11, complex functional tool (like a mortgage calculator) on a tight timeline and zero budget, Flow Solutions on the AppExchange are the best resource. Many Flow Solutions are provided for free by Salesforce Labs or other partners. These are pre-built, "installable" flows that an administrator can download and customize. Because they are built using standard Flow Builder logic, they can be easily integrated into a website or Experience Cloud site to capture user input and generate Lead records automatically. Bolt Solutions (Option A) are full industry templates that often require more setup and licensing. Lightning Data (Option C) is for data enrichment, not functional calculators. Flow Solutions empower administrators to deliver complex automation and specialized UI components quickly and cost-effectively.
NEW QUESTION # 26
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