GCX-AI-GPE New Question - Online GCX-AI-GPE Version

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Genesys GCX-AI-GPE Exam Syllabus Topics:

SectionObjectives
Topic 1: Data, Analytics, and Governance- Reporting and optimization
  • 1. Engagement and routing performance metrics
    • 2. Ethical AI and data governance considerations
      Topic 2: Integration and Implementation- Genesys Cloud CX ecosystem integration
      • 1. API-based configuration and deployment
        • 2. CRM and third-party system integration
          Topic 3: Genesys Predictive Engagement (GPE)- Configuration and behavior tracking
          • 1. Visitor activity tracking and segmentation
            • 2. Action maps and outcomes
              Topic 4: Genesys Predictive Routing (GPR)- AI-based routing logic
              • 1. Skill-based vs predictive routing comparison
                • 2. Routing optimization and performance tuning
                  Topic 5: AI & Customer Experience Fundamentals- AI-driven customer engagement concepts
                  • 1. AI in contact center efficiency and personalization
                    • 2. Predictive intent and customer journey optimization
                      Topic 6: Conversational AI and Automation- Bot and virtual agent integration
                      • 1. NLU concepts (intents, utterances, entities)
                        • 2. Bot flows and escalation handling

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                          Genesys Cloud CX AI-GPE and GPR Certification Sample Questions (Q43-Q48):

                          NEW QUESTION # 43
                          Which two types of data are commonly collected through GPE web tracking?
                          (Choose two)
                          Response:

                          Answer: A,B


                          NEW QUESTION # 44
                          Which two types of content can be delivered through content offers in action maps?
                          (Choose two)
                          Response:

                          Answer: B,C


                          NEW QUESTION # 45
                          Which two reporting features are available for Predictive Routing in Genesys Cloud?
                          (Choose two)
                          Response:

                          Answer: B,D


                          NEW QUESTION # 46
                          Which two settings are configured to launch Genesys Messenger on a website?
                          (Choose two)
                          Response:

                          Answer: A,D


                          NEW QUESTION # 47
                          Which elements are configured during the initial creation of a queue in Genesys Cloud?
                          (Choose two)
                          Response:

                          Answer: A,D


                          NEW QUESTION # 48
                          ......

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