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| Section | Objectives |
|---|---|
| Topic 1: Competency 4: Supply Chain Management | - Inventory management - Sourcing and procurement - Supply chain design and strategy - Logistics and distribution |
| Topic 2: Competency 3: Process Improvement and Problem Solving | - Plan-Do-Study-Act (PDSA) cycle - Six Sigma methodology - Statistical Process Control (SPC) - Cause-and-effect diagrams (fishbone diagrams) - Lean operations and waste elimination |
| Topic 3: Competency 6: Production Planning and Scheduling | - Just-in-Time (JIT) and Kanban systems - Master Production Schedule (MPS) - Theory of Constraints (TOC) - Material Requirements Planning (MRP) - Aggregate planning |
| Topic 4: Competency 7: Forecasting | - Forecast accuracy measures - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods |
| Topic 5: Competency 5: Capacity Planning and Facility Layout | - Capacity planning strategies - Facility layout types (process, product, cellular, fixed-position) - Location analysis and decisions |
| Topic 6: Competency 2: Quality Management | - Malcolm Baldrige National Quality Award criteria - Quality management philosophies (Deming, Juran, Crosby) - Cost of quality (prevention, appraisal, internal/external failure) - Total Quality Management (TQM) |
| Topic 7: Competency 1: Operations Management Fundamentals | - History and evolution of operations management - Operations strategy and competitive priorities - Product and service design |
>> Operations-Management퍼펙트 최신버전 덤프샘플 <<
Operations-Management인증시험은WGU사의 인중시험입니다.WGU인증사의 시험을 패스한다면 it업계에서의 대우는 달라집니다. 때문에 점점 많은 분들이WGU인증Operations-Management시험을 응시합니다.하지만 실질적으로Operations-Management시험을 패스하시는 분들은 너무 적습니다.전분적인 지식을 터득하면서 완벽한 준비하고 응시하기에는 너무 많은 시간이 필요합니다.하지만 우리ITDumpsKR는 이러한 여러분의 시간을 절약해드립니다.
질문 # 44
Why is it beneficial for an organization to designate employees to communicate alternative ways to complete a job in a methods analysis?
정답：B
설명：
Comprehensive and Detailed Explanation (#250 words):
Employees are designated in methods analysis becausethey may have valuable suggestions for improving the operation.
Frontline employees:
* Perform tasks daily
* Understand practical constraints
* Observe inefficiencies and waste
* Identify improvement opportunities
Operations Management recognizes that sustainable improvement requiresemployee involvement. Workers often know better ways to reduce motion, time, or effort that are invisible to managers.
The other options are incorrect:
* Tradition alone does not justify current methods
* Expertise alone does not guarantee improvement ideas
* Resistance to training is a risk, not a benefit
Methods analysis seeks to simplify, standardize, and improve work. Employee input enhances acceptance of change and improves implementation success.
질문 # 45
Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?
정답：C
설명：
In Total Quality Management (TQM),marketing plays a critical boundary-spanning rolebetween customers and internal operations. The correct set of keywords-enhance competition; understand consumer preferences; maintain communication with operations-captures this role precisely.
From an Operations Management perspective, marketing is responsible foridentifying customer needs, expectations, and perceptions of quality. These insights become essential inputs for product design, process planning, and continuous improvement initiatives. Without accurate market information, operations risk producing outputs that meet specifications but fail to satisfy customers.
Marketing also enhances competitiveness by:
* Monitoring competitor offerings and quality levels
* Translating customer requirements into measurable quality attributes
* Supporting differentiation strategies based on quality, reliability, and service Equally important isongoing communication with operations. TQM emphasizes cross-functional integration, and marketing ensures that quality is defined externally (by customers) rather than internally (by engineers or managers alone). Feedback from customers-complaints, satisfaction surveys, returns, and warranty data-feeds directly into operational improvement cycles.
The other options fail to capture marketing's core function:
* Budgeting and preventive costs are managerial/financial roles
* Product change reviews are primarily engineering activities
* Employee rewards fall under human resources
Thus, marketing's TQM role is strategic, integrative, and customer-focused, ensuring that quality efforts align with market expectations and competitive realities.
질문 # 46
How does a just-in-time (JIT) system influence all functional areas within a company?
Choose 2 answers
정답：C,D
설명：
A just-in-time (JIT) system influences all functional areas byreducing wasteanddeveloping new ways to generate revenue.
First,waste reductionis the most visible and immediate effect of JIT across the organization. JIT eliminates excess inventory, waiting time, overproduction, unnecessary movement, and defects. These improvements require coordination across operations, purchasing, logistics, marketing, and finance, ensuring that all functions align with lean principles.
Second, JIT enablesnew revenue-generation opportunitiesby improving responsiveness, quality, and delivery speed. When an organization becomes more flexible and reliable, it can:
* Offer shorter lead times
* Improve customer satisfaction
* Support customization
* Compete in higher-value market segments
The remaining options are either indirect outcomes or incorrect:
* Enhancing worker ability is a supporting mechanism, not the primary systemic influence
* Demonstrating intrinsic values is cultural, not an operational outcome
* Convenience-based participation contradicts JIT discipline
Operations Management highlights that JIT is anenterprise-wide system, not a production-only method. Its benefits materialize only when all functional areas operate in synchronization.
질문 # 47
Which concept of variation measures the central tendency of a set of data?
정답：D
설명：
Comprehensive and Detailed Explanation (#250 words):
Themeanis the statistical measure that represents thecentral tendencyof a set of data.
In quality management and statistical process control (SPC), the mean indicates theaverage performance level of a process. It is calculated by summing all observed values and dividing by the number of observations.
In Operations Management, understanding central tendency is essential because:
* It defines the process target or expected output
* It serves as the reference point for evaluating variation
* It is used to establish control limits in control charts
Other options measure different aspects of variation:
* Rangemeasures dispersion between the highest and lowest values
* Standard deviationmeasures variability around the mean
* Variableis a generic term, not a measurement
TQM emphasizes not only achieving a desired mean but alsoreducing variability around it. A process can have the correct average output yet still produce defects if variation is excessive.
The mean is therefore foundational in quality analysis, process capability assessment, and continuous improvement initiatives. It helps managers understand whether processes are centered on customer specifications.
질문 # 48
What is the third basic element in the just-in-time (JIT) system if the first element is total quality management (TQM) and the second is JIT manufacturing?
정답：A
설명：
The third foundational element of theJust-In-Time (JIT) systemisrespect for people.
JIT is not merely a production technique; it is asocio-technical systembuilt on:
* Total Quality Management (TQM)
* JIT manufacturing (waste elimination, pull systems)
* Respect for people
Respect for people emphasizes:
* Employee involvement
* Continuous improvement (Kaizen)
* Training and skill development
* Empowerment to stop processes and solve problems
Operations Management recognizes that JIT cannot function without engaged, knowledgeable employees.
Workers are expected to identify problems, suggest improvements, and maintain quality at the source.
The other options are tools or outcomes, not core principles. Respect for people integrates human capability with operational excellence, making JIT sustainable and effective.
질문 # 49
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