Pass Guaranteed Quiz 2026 Oracle 1Z0-1064-26 Authoritative Test Question

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

Section	Objectives
Productivity and Contact Center Tools	- Agent productivity tools 1. Dashboards and analytics 2. SmartText configuration 3. Hotkeys and shortcuts
Digital Customer Service and Chat	- Chatbot and automation 1. Virtual assistant configuration - Digital Customer Service (DCS) 1. Embedding Fusion Service in external apps 2. UI themes and branding
Work Assignment and Routing	- Queues and assignment rules 1. Agent capacity and availability 2. Queue configuration 3. Assignment rules based on SR attributes - Omnichannel routing 1. Cross-channel workload distribution 2. Work starvation prevention
Data Migration and Integration	- Data import/export 1. FBDI import 2. Import Management tool
Notifications, Emails, and Interactions	- Email processing 1. Email templates and interaction tracking 2. Inbound/outbound email channels - Notifications and collaboration 1. Internal collaboration tools 2. In-app notifications
Computer Telephony Integration (CTI)	- Telephony integration setup 1. Call flows configuration 2. Screen pop functionality 3. Redwood CTI toolbar setup
Managing and Extending Service Requests	- Application Composer extensions 1. Groovy scripting for business logic 2. Custom objects and fields 3. Object workflows - Service Request configuration and lifecycle management 1. SR outcomes and resolutions 2. User and role management 3. Scheduled processes and automation 4. Service catalog and category hierarchy 5. Profile options and system configuration
Customer Entitlements and Action Plans	- Entitlements and SLAs 1. Milestones and operating calendars 2. Coverage and service tiers 3. Notifications and performance tracking - Action Plans 1. Execution within service requests 2. Action plan templates
Redwood UX and AI Features	- AI capabilities 1. Knowledge recommendations 2. SR classification AI - Redwood interface configuration 1. Activities timeline 2. Workflow implementation platform

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Oracle Fusion Service 2026 Implementation Professional Sample Questions (Q43-Q48):

NEW QUESTION # 43
Which two options are true about reporting on milestones?

A. No standard reports on milestones are provided.
B. Milestone reporting is performed via the CRM Service Request Real-Time subject area.
C. An as-delivered SLA Infolet shows near-overdue and overdue milestones.
D. Administrator-defined milestone data is not included in Analytics.

Answer: C,D

NEW QUESTION # 44
Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

A. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
B. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
C. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
D. The only Vertical Toolbar that you can enable is the Notifications Toolbar.

Answer: C

NEW QUESTION # 45
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

A. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to "Yes".
B. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
C. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
D. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
E. Use the task "Manage Service Request knowledge Profile Options", search for the "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to "Yes".
F. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.

Answer: D

NEW QUESTION # 46
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A. Configure products groups and product items in Engagement Cloud.
B. Add the Product object to your DCS application.
C. Add product ID(s) to the database component.
D. Add images as the product image will not be pulled from Engagement Cloud.

Answer: A,B,C

NEW QUESTION # 47
Which four actions does the REST API for Service Requests (SRs) allow?

A. Update SR assignee
B. Update SR milestone
C. Delete SR by SR number
D. Create SR
E. Delete SR by SR title

Answer: A,B,C,D

NEW QUESTION # 48
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