Free PDF 2026 Valid Apple Apple-Device-Support: Apple Device Support Exam Certificate Exam

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Apple Apple-Device-Support Exam Syllabus Topics:

TopicDetails
Topic 1
  • Restoring, Reviving, or Recovering Mac Computers: This section of the exam covers restoring iPhone or iPad from the Finder backup or from Apple Configurator.
Topic 2
  • Mobile Device Management: This section of the exam covers describing the difference between a personal Apple ID and a Managed Apple ID.
Topic 3
  • Protecting Data: This section of the exam covers bypassing the code on a managed device that has Activation Lock turned on. It also covers storing and accessing credentials such as passkeys and managed devices.
Topic 4
  • Managing Apps: This section of the exam covers describing improved Calendar permissions and troubleshooting unresponsive apps on iPhone, iPad, or Mac.
Topic 5
  • Installation and Setup: This section of the exam covers moving to a new iPhone, iPad, or Mac; it covers identifying whether a Setup Assistant screen on an iPhone, iPad, or Mac is skipped due to MDM. Moreover, it covers the installation and updating the iOS, iPadOS, or macOS systems.
Topic 6
  • Identifying Mac User Accounts: This section of the exam covers identifying and locating default folders for a local account on a Mac.
Topic 7
  • Managing Apple Device Security: This section covers recognizing the differences between kernel and system extensions, recognizing how Apple protects macOS from malware, and explaining Gatekeeper technology and runtime protection in macOS.
Topic 8
  • Managing eSIMs and Cellular Data: This section of the exam covers setting up eSIM on iPhone and managing a transfer from a SIM to eSIM on iPhone.
Topic 9
  • iCloud and Continuity: This section of the exam covers describing iCloud and Continuity. It also covers defining the MDM manages Continuity settings and how to troubleshoot Continuity by using Wireless Diagnostics. It covers creating an iCloud backup for a managed iPhone or iPad.
Topic 10
  • Managing Device Networking: Connect iPhone, iPad, or Mac to a secure organization Wi-Fi network.
Topic 11
  • Managing Storage: This section of the exam covers managing data storage on Mac systems and optimizing storage on iPhones or iPads.

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Apple Device Support Exam Sample Questions (Q217-Q222):

NEW QUESTION # 217
Your MDM administrator set a Recovery Lock on your supervised MacBook Pro. What additional steps must you complete to start your MacBook Pro in macOS Recovery?

Answer: C

Explanation:
Recovery Lock (MDM feature on supervised Macs) requires entering therecoveryOS passwordat the Recovery prompt to access macOS Recovery.
* Option A: Startup Disk doesn't handle this.
* Option B: Service isn't needed.
* Option D: Bypass Key isn't a standard term here.
* Option C: Correct-MDM-specific step.References: Apple Support - "MDM Recovery Lock" (support.
apple.com/HT204142).


NEW QUESTION # 218
Which feature limits what a root user can do to macOS?

Answer: A

Explanation:
System Integrity Protection (SIP) restricts root user actions, protecting critical system files and processes from modification, even with admin privileges. Enabled by default since macOS Sierra.
* Option A: XProtect scans for malware, not limits root.
* Option B: Full Disk Access grants permissions, not restricts.
* Option D: Secure Enclave handles encryption, not root limits.
References: Apple Support - " About System Integrity Protection " (support.apple.com/HT204899).


NEW QUESTION # 219
Which tool should you use first to troubleshoot Mail connectivity issues in macOS?

Answer: A


NEW QUESTION # 220
Which disk format should you use to create a bootable macOS installer that includes macOS Recovery on an external storage device?

Answer: A

Explanation:
To create a bootable macOS installer that includes macOS Recovery on an external storage device, you need to use the Mac OS Extended format, also known as HFS+. This is because the createinstallmedia command, which is used to create the bootable installer, requires the volume to be formatted as Mac OS Extended. APFS (Apple File System) is not supported by createinstallmedia, and neither are the encrypted versions of APFS or Mac OS Extended.
Therefore, the correct answer is D. Mac OS Extended. References: Create a bootable installer for macOS, How to create a bootable USB macOS installer, How to format the startup drive for a Mac


NEW QUESTION # 221
Scenario
Guillermo wants to annotate the Keynote presentation he created on his Mac on iPad.
Select three responses.
What does he need to do for Handoff to work on both devices?

Answer: A,B,D


NEW QUESTION # 222
......

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