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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Fast Development and Delivery	15%	- Software development and testing practices - Architecture management and business analysis - Automation and cloud technologies
Topic 2: Digital Product Lifecycle and ITIL Operating Model	20%	- Digital product lifecycle integration - Four dimensions of service management - ITIL service value system and service value chain
Topic 3: Co-created Value and Assured Conformance	5%	- Governance, risk, and compliance - Relationship management and service design
Topic 4: Fundamental Principles and Concepts	15%	- Design thinking, complexity thinking, and service-dominant logic - Lean, Agile, DevOps, and continuous improvement - ITIL guiding principles
Topic 5: Resilient Operations	10%	- Monitoring, incident, and problem management - Service continuity and infrastructure management - Availability, capacity, and performance management
Topic 6: Valuable Investments	15%	- Strategic alignment and innovation - Portfolio management and investment prioritization
Topic 7: Concepts of High-velocity IT	20%	- Digital transformation and IT transformation - Characteristics and objectives of high-velocity IT - Digital products and digital technology

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q35-Q40):

NEW QUESTION # 35
Which concept focuses on a collaborative exchange of competencies for the mutual benefit of the organizations involved?

A. Complexity thinking
B. Service-dominant logic
C. Toyota Kata
D. Design thinking

Answer: B

Explanation:
Service-dominant logic is the concept that best fits this description. It emphasizes that value is not simply delivered by one party to another. Instead, value is co-created through interaction, with each party contributing resources, knowledge, and capabilities.
Design thinking focuses on understanding users and solving problems creatively. Complexity thinking helps in dealing with uncertain and adaptive systems. Toyota Kata is about continual improvement and experimentation routines. Only service-dominant logic centers on reciprocal exchange of competencies for mutual benefit.
That is why D is the correct answer.
=========

NEW QUESTION # 36
An IT team in a large multinational organization wants to document the work they do by using value streams.
What should they do FIRST?

A. Make the team aware of the organization's governance policies
B. Identify all the practices the organization is currently using
C. Start a request for proposal (RFP) exercise to find a consultant who can document the value streams
D. Agree on the appropriate level of detail and perspective describing the value stream

Answer: D

NEW QUESTION # 37
What is the BEST way for a software development organization to encourage ethical behaviours?

A. By defining policy that requires ethics to be considered by staff
B. By running workshops where people discuss scenarios that have ethical significance
C. By using machine learning algorithms to take decisions, instead of relying on people
D. By using agile methods to ensure people focus on the detail of each individual sprint

Answer: B

NEW QUESTION # 38
A service provider wants to use a technology-generated approach for updating a software application installed on the mobile devices of the service users. Which is the MOST APPROPRIATE method?

Answer:

Explanation:
Using a push method to check the user's device each time it is connected

NEW QUESTION # 39
A commercial service provider is creating a new strategic plan. It has developed the following tactics and operational plans:
* Tactic 1 - acquire new resilient infrastructure
* Tactic 2 - launch services by region
* Operational plan 1 - operate infrastructure to meet service levels
* Operational plan 2 - train staff on new infrastructure skills.
Which strategy do these tactics and operational plans support?

A. Increase revenue by introducing a new range of services
B. Ensure successful deployment by preparing implementation plan for new services
C. Ensure improved handling of service requests by training staff
D. Identify customer needs for new services by researching market

Answer: A

NEW QUESTION # 40
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