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| Certification Vendor: | ServiceNow |
|---|---|
| Exam Name: | Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Real Exam Qty: | 60 |
| Available Languages: | English |
| Related Certifications: | Certified Implementation Specialist - Data Foundations (CMDB & CSDM) ServiceNow Certified System Administrator Certified Implementation Specialist - IT Operations Management |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Exam Price: | $450 USD |
| Exam Format: | Scenario-based questions, Multiple Select (multiple answers), Multiple Choice (single answer) |
| Passing Score: | Approx 70% (scaled scoring, may vary slightly) |
| Recommended Training: | CIS-ITSM Official Blueprint & Study Guide ServiceNow ITSM Implementation Training |
| Exam Registration: | Pearson VUE ServiceNow Learning Portal |
| Sample Questions: | ServiceNow CIS-ITSM Sample Questions |
| Exam Way: | Online proctored (OnVUE) or in-person at authorized Pearson VUE test centers |
| Pre Condition: | Must hold Certified Implementation Specialist - Data Foundations (CMDB & CSDM); recommended 6 months ServiceNow platform experience + 6 months implementation experience |
| Official Syllabus URL: | https://learning.servicenow.com/lxp/en/credentials/certified-implementation-specialist-it-service-management?id=kb_article_view&sysparm_article=KB0011560 |
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ServiceNow CIS-ITSM (Certified Implementation Specialist - IT Service Management) Certification Exam is a valuable certification for IT professionals seeking to validate their expertise in implementing and managing IT Service Management processes using the ServiceNow platform. Certified Implementation Specialist - IT Service Management certification exam covers a range of topics, including incident management, problem management, change management, service level management, and configuration management. It is designed to assess the candidate's understanding of ITSM best practices and their ability to apply them using ServiceNow.
NEW QUESTION # 72
A developer gets an error saying "Maximum Trigger Depth Exceeded."
What is a possible reason to get this error message?
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION # 73
The marketing department at Universal Containers regularly changes the page layout requirements for its custom marketing objects. The VP of Marketing has asked the administrator for permission to configure only these objects.
What can the administrator do to meet this request?
Answer: B
NEW QUESTION # 74
When using the baseline business rule, Populate Assignment Group based on CI/SO, what behavior would you expect on an Incident form? (Choose two.)
Answer: A,C
Explanation:
The correct selection is B, D because B. If selected CI has a Support group, write that group to the Assignment group field; D. If selected CI does not have a Support group, write the Support group from the Service Offering to the Assignment group field. Incident Management is designed to restore normal service operation as quickly as practical while maintaining accurate routing, communication, categorization, and lifecycle data. Baseline configuration relies heavily on the Incident table, Incident Properties, assignment logic, views, inbound email processing, roles, and integrations with Knowledge, Problem, Change, and the CMDB. The baseline Populate Assignment Group based on CI/SO rule first uses the selected CI ' s Support group. If the CI has no support group, it falls back to the Support group on the associated Service Offering, providing consistent operational routing from CMDB/service data. The remaining choices are not the best fit.
A). If selected CI does not have an Owner group, write the Support group from the Service Offering to the Assignment group field; C. If selected CI has an Owner group, write that group to the Assignment group field.
Those alternatives represent different configuration layers or operational purposes and do not satisfy the requirement as directly as the selected answer. For implementation work, favor the baseline property, role, policy, model, record type, or automation mechanism before introducing. Study Guide Topics: Incident Management; baseline configuration; roles and access; lifecycle and automation behavior.
NEW QUESTION # 75
Which of the following reports are available for incidents in the baseline instance? (Choose three.)
Answer: C,D,E
NEW QUESTION # 76
A Knowledge Article can be associated with multiple Knowledge Bases.
Answer: B
Explanation:
A knowledge article can be associated with only one knowledge base.
NEW QUESTION # 77
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