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質問 # 245
A team with representatives from internal customers and internal suppliers has been established to identify and implement improvements in incoming and outgoing processes from the production department. Who is responsible for developing the measurement needed to monitor this change?
正解：A
解説：
Detailed Explanation:
The correct answer is D. The project team as a whole.
Because this improvement effort involves both internal customers and internal suppliers, the measurement system should be developed by the entire project team, not by a single function or subgroup. The reason is that the team is collectively responsible for identifying the process changes, agreeing on the desired outcomes, and defining how success will be monitored.
A cross-functional team is best suited to develop the measures because:
* It includes the people affected by the incoming and outgoing processes
* It brings multiple perspectives on requirements and performance
* It helps ensure the measures are relevant, balanced, and accepted by all parties
* It supports ownership of the change and its results
From a Quality Management Excellence perspective, measurement should be aligned with the process and developed by those responsible for understanding and improving it. In cross-functional improvement work, the team should jointly define what will be measured, how it will be measured, and how results will be interpreted.
Why the other options are incorrect:
A). The quality engineer
A quality engineer may support the team technically, but measurement ownership for a cross-functional process change should not rest with only one specialist.
B). The customers on the team
Customers provide important requirements and feedback, but they should not alone determine the full measurement system.
C). The suppliers on the team
Suppliers contribute process knowledge, but they are only one part of the team and should not be solely responsible for defining measures.
Quality Management Excellence reference basis:
This answer is consistent with Quality Management Excellence principles of:
* cross-functional collaboration,
* process ownership,
* shared accountability for improvement,
* and development of meaningful measures by those closest to the process.
質問 # 246
Which of the following aspects of process measurement is most likely to produce false conclusions about that process?
正解：C
解説：
Selecting incorrect parameters to measure is most likely to produce false conclusions about a process because it can lead to misinterpretation of the process's performance. If the parameters do not accurately reflect the critical aspects of the process, any data collected will be irrelevant and could result in incorrect decisions being made about process improvements or changes. The ASQ Certified Manager Of Quality
/Organizational Excellence handbook emphasizes the importance of selecting appropriate measures that align with the goals and objectives of the process to ensure meaningful and accurate analysis1.
References:
The ASQ Certified Manager of Quality/Organizational Excellence Handbook1.
質問 # 247
A cross-functional team has made improvements on a process and the points on an R chart for that process are now consistent and close to the centerline. Which of the following steps would be appropriate for the team to take next?
正解：A
解説：
Let's break down the options:
* Test the new process in another, similar area: While testing the process in another area may be valuable, it is not the immediate next step. First, the team needs to ensure that the current process is stable and free from special causes before replicating it elsewhere.
* Reward the process operators: While recognizing and rewarding process operators is important for motivation and morale, it is not directly related to addressing process stability or identifying special causes.
* Revise the control limits on the process: Control limits are established based on historical data and process stability. If the process is stable and the points on the R chart are consistent, there is no need to revise the control limits at this stage.
* Look for special causes in the process: This is the correct next step. Even though the process appears stable, the team should investigate any unusual occurrences or patterns (special causes) that might impact the process. Identifying and addressing special causes ensures ongoing process improvement.
Therefore, the team should focus on identifying any special causes that could affect the process performance.
: 1: The ASQ Certified Manager of Quality/Organizational Excellence Handbook, Fifth Edition1.
質問 # 248
A U.S. manufacturer has an offshore, single-source supplier for a critical part. Many of the parts are rejected by receiving inspection because they are out of tolerance, but the material review board subsequently accepts those rejects. If a process improvement team has been asked to focus on this problem, which of the following steps should the team take first?
正解：A
解説：
Fear is detrimental to an organization's ability to improve and innovate. Dr. W. Edwards Deming, a renowned quality management expert, emphasized the importance of creating an environment where people are free to question, experiment, learn, fail, cooperate, and innovate. Fear-driven management stifles creativity and prevents employees from contributing their best. When managers focus solely on numbers-such as meeting quotas, achieving targets, or maximizing profits-they may inadvertently create an atmosphere of fear. Fear can lead to distorted data, dishonest reporting, and a lack of trust among employees. Instead, Deming advocated for leadership that recognizes the value of collaboration, continuous improvement, and pride in workmanship. By eliminating fear and emphasizing cooperation, organizations can foster a culture of quality and productivity12.
: 3. Managing Human Systems - The W. Edwards Deming Institute 4. Where There is Fear You Do Not Get Honest Figures
質問 # 249
Many executives believe now believe that decisions should be made by those people with the best information to make decisions, regardless of their level in the organization. More decentralization might be needed under one or more of the following conditions:
正解：A、B、D
質問 # 250
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