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SAP C_BCSCX_2502 Exam Overview:

Certification Vendor:	SAP
Exam Name:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Number:	C_BCSCX_2502
Available Languages:	English
Exam Price:	$500 - $700 USD
Certificate Validity Period:	5 years
Exam Format:	Multiple Choice, Multiple Response
Related Certifications:	SAP Certified Presales Consultant SAP Certified CX Solution Advisor
Real Exam Qty:	30
Passing Score:	73%
Exam Duration:	60 minutes
Recommended Training:	Positioning SAP Business Suite via SAP Customer Experience Solutions
Exam Registration:	SAP Certification Hub
Sample Questions:	SAP C_BCSCX_2502 Sample Questions
Exam Way:	Online proctored / Onsite at SAP authorized test centers
Pre Condition:	Basic knowledge of SAP Business Suite and customer experience concepts; recommended 6 months of relevant experience
Official Syllabus URL:	https://learning.sap.com/certifications/sap-certified-associate-positioning-sap-business-suite-via-sap-customer-experience-solutions

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SAP C_BCSCX_2502 Exam Syllabus Topics:

Topic	Details
Topic 1	Understanding the SAP Customer Experience Portfolio: This subtopic assesses the Presales Consultant’s ability to grasp the structure and components of the SAP Customer Experience (CX) portfolio. It involves recognizing the key solution areas—commerce, customer data, marketing, sales, and service and understanding how they form a unified offering aimed at enhancing customer relationships.
Topic 2	Articulating Value and Business Outcomes: This subtopic evaluates the Consultant’s skill in communicating the overall value of the SAP Customer Experience portfolio. It includes the ability to demonstrate how the integrated solutions lead to stronger customer engagement and ultimately support the achievement of key business outcomes.
Topic 3	Integration Across CX Solutions: This part focuses on how the various SAP CX solutions work together as an integrated system. It examines the Presales Consultant’s understanding of how integration among commerce, customer data, marketing, sales, and service solutions enhances consistency, efficiency, and personalization across customer interactions.

SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q11-Q16):

NEW QUESTION # 11
Which of the following KPIs are success metrics for the Chief Revenue Officer (CRO) persona?
Note: There are 3 correct answers to this question.

A. Improved customer satisfaction and retention
B. Increased profitability
C. Optimize buying lifecycle
D. Innovate and stay ahead
E. Lower customer acquisition costs

Answer: B,C,E

NEW QUESTION # 12
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

A. Source to Pay
B. Quote to Order
C. Hire to Retire
D. Opportunity to Quote
E. Lead to Opportunity

Answer: B,D,E

NEW QUESTION # 13
What are some of the actions you can perform using SAP Emarsys?
Note: There are 2 correct answers to this question.

A. Create quotation versions
B. Route sales orders
C. Generate product recommendations
D. Deliver personalized content

Answer: C,D

NEW QUESTION # 14
What is SAP Customer Data Cloud designed to do?

A. Execute end-to-end loyalty campaigns.
B. Manage customer identities, consent, and preferences.
C. Connect information from a single source.
D. Provide multiple views of the customer.

Answer: B

NEW QUESTION # 15
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

A. Integration caters for error handling and monitoring
B. Integration value mapping needs to be maintained
C. Integration between SAP CX and SAP ERP is out-of-the-box
D. Integration monitoring needs to be centralized
E. Integration is GDPR compliant

Answer: A,B,C

NEW QUESTION # 16
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