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Salesforce Salesforce-Slack-Administrator Exam Syllabus Topics:

Topic	Details
Topic 1	Fundamentals: This section of the exam measures the skills of Salesforce Administrators and covers the key privileges and responsibilities associated with each Slack user role. Candidates will identify unique features of Slack's paid plans and understand the common responsibilities shared by Admins and Owners. Additionally, this section emphasizes the importance of workspace and organization-level settings and dashboards, focusing on how they contribute to effective Slack management.
Topic 2	Enabling Slack Success: This section focuses on the skills of Admins to develop a vision for Slack within their organization. Candidates will use analytics dashboards to track usage and make recommendations based on data insights, such as channel archival or promoting best practices.
Topic 3	Workspace Administration: This domain assesses the competencies of Salesforce administrators in creating and managing Slack workspaces to meet organizational needs. Candidates will determine when a new workspace should be created and manage the approval process for workspace creation.
Topic 4	App Administration: This section evaluates the skills of Slack Administrators in managing applications within Slack. Candidates will summarize the value of interoperability for both decision-makers and end-users while learning to use Workflow Builder for automating tasks.

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Salesforce Certified Slack Administrator Sample Questions (Q160-Q165):

NEW QUESTION # 160
A project team in charge of implementing Slack plans to check in with their executive team three months after the launch. The goal of this check-in meeting is to define the success of Slack at the organization.
What should the team do to prepare for this milestone most effectively?

A. Prepare to show the executive team the admin console so they understand the depth of settings and policies available in Slack.
B. Meet with key business units to identify and measure opportunities to improve productivity using Slack.
C. Show the progress that has been made on configuring single sign-on (SSO) and training the IT help desk team on Slack's admin capabilities.
D. Display the number of weekly active members in Slack, trending from the beginning of the launch to the three-month mark.

Answer: B

Explanation:
To define Slack's success, it's essential to tie usage to business outcomes and improved productivity - not just technical setup or user counts.
Slack documentation recommends:
"Engage business units to identify opportunities where Slack has improved workflows, collaboration, or response times, and measure these against baseline expectations." This makes the success conversation focused on value and business impact rather than technical completeness or adoption rates alone.
(Reference: Slack Administration Study Guide - Defining Success and ROI with Slack)
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NEW QUESTION # 161
You're an admin for your company's Slack Enterprise Grid org.
There are now too many social channels in a single workspace, and employees report difficulty finding relevant customer information.
What do you recommend as a next step?
(Select the best answer.)

A. Delete social channels that have been inactive for more than 90 days.
B. Delete or consolidate some of the social channels since there are too many.
C. Create a new Social workspace, and make all the channels multi-workspace.
D. Create a new Social workspace, and move the relevant channels to that workspace.

Answer: D

Explanation:
Slack recommends:
"When social channels overwhelm the workspace and impact findability of work-related content, creating a separate workspace for social and community discussions helps maintain focus and discoverability." Simply deleting channels (B, D) risks damaging community culture. Making channels multi-workspace (A) doesn't solve workspace clutter - it just duplicates visibility.
(Reference: Slack Administration Study Guide - Workspace Design for Scalability and Discoverability)
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NEW QUESTION # 162
You're working with other Workspace Admins to define the criteria to approve requests to convert public channels to private What is one example of an acceptable reason to convert a public channel to private?

A. Channel membership is low; in the single digits
B. Members of the workspace do not wish to be notified of new content in the channel.
C. Several members in the channel arc also communicating by direct message (DM).
D. Channel members need to share sensitive files which should not be accessible by the wider workspace.

Answer: D

NEW QUESTION # 163
Large Corp is shutting down its Marketing team based in Europe. Deprovisioning is supported through their IdP.
When Large Corp removes users from their IdP, what will happen to their Slack accounts?

A. Their Slack accounts will be deleted permanently, and all messages and files will be deleted, as well, for compliance reasons.
B. Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, their messages and files won't be deleted.
C. Their accounts will be deactivated, but they won't be signed out of their devices. A session reset is also required.
D. Their accounts will be deactivated, they will be signed out on all of their devices, and their accounts will be removed from channels. However, only their messages and files in direct messages will be deleted.

Answer: D

NEW QUESTION # 164
During a re-org within your organization, a decision is made to rename the Information Technology (IT) department to Business Technology (BT). As a result of this change, a large number of channels will need to update the prefix #it- to #bt-. The individual who created the #it-channels is no longer with the organization.
What is the most efficient strategy to ensure the channel prefixes are updated?

A. Use your preference menu to create an automatic keyword notification for IT and BT.
B. Write a script using the channels API to rename all channels with "#it-to "#bt-" in bulk.
C. Join all public IT channels and request access to private chanpefs.in order to update the channel settings.
D. Promote members leading the IT to BT department name change initiative to the Channel Manager role In the key channels.

Answer: B

NEW QUESTION # 165
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