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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Schedule and dispatch work orders | 15–20% | - Manage bookings, resource availability, and conflicts - Configure and use resource scheduling optimization (RSO) - Configure scheduling parameters, booking statuses, and requirements - Use schedule board, schedule assistant, and resource optimization |
| Topic 2: Configure field service applications | 20–25% | - Configure incident types, service tasks, and products - Configure service agreements, booking rules, and settings - Configure core settings and administration areas - Configure resources, resource types, and resource roles |
| Topic 3: Manage work orders and customer assets | 25–30% | - Create and manage work orders, work order types, and statuses - Manage work order products, services, and skills requirements - Process work order lifecycle: creation, assignment, completion, and closure - Manage customer assets, asset hierarchies, and service history |
| Topic 4: Manage the Field Service mobile app | 5–10% | - Install, configure, and deploy mobile app - Manage mobile user access, security, and synchronization - Customize mobile forms, views, and offline capabilities |
| Topic 5: Manage inventory and purchasing | 5–10% | - Process inventory transactions: receive, transfer, adjust, and consume - Configure inventory settings, warehouses, and product catalog - Manage purchasing, purchase orders, and vendor returns |
| Topic 6: Implement Microsoft Power Platform | 5–10% | - Configure and use connected field service and IoT features - Integrate with Power Apps, Power Automate, and Power BI - Extend functionality with customizations and solutions |
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問題 #122
You need to set up the system to meet LitWare's inspection requirements.
Which three actions should you perform in sequence in the Field Service app? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the order.
答案：
解題說明：
Explanation:
To set up the system to meet LitWare's inspection requirements in the Field Service app, you should perform these three actions in sequence:
* Access the Inspection tab within Field Service app settings.
* Enable Analytics.
* Set Analytics Frequency to "Daily".
These steps will allow you to configure the inspection settings, enable analytics for inspections, and set the frequency of analytics to daily for regular updates. This will help LitWare Inc. to meet their inspection requirements effectively.
問題 #123
LitWare has requirements for the ability to track technician time.
You need to set up a manual option to track the time against the work orders.
Which three actions should you perform in sequence? To answer, move the three a Arrange the three actions in the correct order.
答案：
解題說明：
Explanation:
A screenshot of a computer Description automatically generated
問題 #124
Your customer is offering a new service that requires two resources.
You need to ensure that the right resource requirements are created, so that the technician with the right skill set will be assigned.
What are the first three steps you should perform in sequence? To answer, move the appropriate actions from the list of steps to the answer area and arrange them in the correct order.
答案：
解題說明：
Explanation:
問題 #125
Drag and Drop Question
You are a field service administrator for your company.
You review the Field Service administrator guide to understand how the status fields can support your company's business processes.
Which unique entity system status value matches with its Entity Type? To answer, drag the appropriate unique entity system status values to the appropriate Entity Type. Each unique entity system status value may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
答案：
解題說明：
問題 #126
You need to set up the system to meet LitWare's inspection requirements.
Which three actions should you perform in sequence in the Field Service app? To answer, move the three appropriate actions from the list of actions to the answer area. Arrange the three actions in the order.
答案：
解題說明：
Explanation:
To set up the system to meet LitWare's inspection requirements in the Field Service app, you should perform these three actions in sequence:
* Access the Inspection tab within Field Service app settings.
* Enable Analytics.
* Set Analytics Frequency to "Daily".
These steps will allow you to configure the inspection settings, enable analytics for inspections, and set the frequency of analytics to daily for regular updates. This will help LitWare Inc. to meet their inspection requirements effectively.
問題 #127
......
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MB-240 PDF題庫: https://www.kaoguti.com/MB-240_exam-pdf.html
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