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| Section | Objectives |
|---|---|
| Topic 1: Data Foundations and Governance | - Data quality management
|
| Topic 2: Discovery and Integration | - Data ingestion and integration
|
| Topic 3: Service Management Data Model Usage | - Operational use of CMDB and CSDM
|
| Topic 4: Common Service Data Model (CSDM) | - Service modeling and mapping
|
| Topic 5: CMDB (Configuration Management Database) | - Identification and Reconciliation Engine (IRE)
|
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NEW QUESTION # 203
A development team is working on a project where an application will be deployed to many servers. There are several security requirements that must be checked to adhere to lawful regulatory compliance because the application will be holding customer personal data (PII and PCI).
Where in the CSDM should the development team store the information that will be used to satisfy audits?
Answer: A
Explanation:
Within the Common Service Data Model (CSDM), regulatory, security, and compliance-related information- especially for PII and PCI-must be modeled at the business and information level, not at the infrastructure or service offering level. The correct location for this data is Business Applications combined with Information Objects.
Business Applications represent the logical applications that support business capabilities and processes.
Since compliance obligations (such as GDPR, PCI-DSS, or HIPAA) are assessed based on how the business uses data-not how many servers host the application-this is the correct anchor point for audit-relevant context.
Information Objects are explicitly designed to capture what data is processed, stored, or transmitted by an application, including data classifications such as PII, PCI, PHI, or confidential business data. They allow organizations to document regulatory scope, retention rules, encryption requirements, and audit controls without overloading CI records or polluting infrastructure classes.
Option A is incorrect because Technical Service Offerings and Groups focus on operational support and service delivery, not regulatory data context. Option C is also incorrect because Customer Service Offerings describe how services are consumed, while databases are technical components; neither is the authoritative place for compliance definitions.
Therefore, Business Applications and Information Objects are the correct CSDM constructs to support audits and regulatory compliance, making Option B the correct answer.
NEW QUESTION # 204
ACMDB Administrator seeks to understand the available tools for preventing addressing, and remediating duplicate CIs Drag and drop each feature with the corresponding outcome Some options may not apply.
Answer:
Explanation:
Explanation:
InServiceNow, duplicate CI management spansdetection, insight, and remediation:
TheCMDB Health Dashboard - Correctnesssurfaceswhere duplicates existand their impact, providing visibility and prioritization.
Certification Taskssupportgoverned resolution, allowing assignment to individuals or groups to validate and correct data.
De-duplication Templatesenablebulk remediation, ideal when standardized merge rules can be applied across many duplicates.
TheDuplicate CI Remediatoroffers aguided, record-by-record wizard, preserving relationships and history for safer individual resolutions.
De-duplication Tasksare the work items generated by these processes, but they do not themselves represent an outcome-hencenot applicable.
This mapping aligns withCMDB Data Foundations best practices, ensuring duplicates are identified, prioritized, and remediated efficiently and safely.
NEW QUESTION # 205
A CMDB Administrator is comparing the Unified Map to the Service Mapping map.
What are additional capabilities of the Unified Map? (Choose Two)
Answer: B,C
NEW QUESTION # 206
(Choose 2 options)
The following Reconciliation Rules were configured for ServiceNow, Altiris, and SCCM for the Windows Server (cmdb_ci_win_server) class:
Which statements are true?
Answer: B,D
Explanation:
This question tests understanding of reconciliation source priority in the Identification and Reconciliation Engine (IRE) in ServiceNow.
In reconciliation rules, lower numeric values represent higher priority. Therefore, the priority order is:
ServiceNow (100) - highest authority
Altiris (200)
SCCM (300) - lowest authority
Why A is correct
Because Altiris (200) has higher priority than SCCM (300), data from Altiris can update records originally inserted by SCCM. This is exactly how reconciliation precedence works-higher-priority sources can overwrite lower-priority ones.
Why C is correct
SCCM, even though it has the lowest priority, is still an authorized discovery source. It can insert new records into the Windows Server table when no existing CI is identified. Priority only affects updates, not the ability to create records.
Why B is incorrect
ServiceNow (priority 100) can update records from Altiris and SCCM because it has the highest priority. The statement incorrectly claims it cannot.
Why D is incorrect
SCCM does not have the highest authority. A higher numeric value means lower priority, so SCCM cannot update records created by higher-priority sources.
NEW QUESTION # 207
A Service Portfolio Manager wants to know which Application Services their Business Service Offerings depend on.
At what stage of CSDM would this relationship be mapped?
Answer: D
Explanation:
The Walk stage introduces the service-model relationships required to connect business-facing services and offerings to the Application Services that technically enable them. At this stage, the organization has progressed beyond foundational CMDB population and begins establishing service context for operational processes.
Relating Business Service Offerings to Application Services allows service owners to determine which technical services support each consumable business offering. This enables impact assessment, outage communication, change-risk evaluation, and identification of affected consumers. The guide explains that the Walk stage establishes Business Services and their relationships with Application Services and infrastructure so the CMDB can support Incident, Problem, and Change impact analysis.
Crawl primarily establishes foundational CI data and ingestion controls. Run and Fly represent more advanced operationalization and optimization. Foundation is a CSDM domain rather than the appropriate maturity stage for this relationship.
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NEW QUESTION # 208
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