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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Security28%- Threats and mitigation
  • 1. Data protection and disposal
    • 2. Social engineering prevention
      • 3. Malware types and removal
        - Network and application security
        • 1. Encryption technologies
          • 2. Firewalls and security appliances
            • 3. Wireless security protocols
              - Security fundamentals
              • 1. Permissions and access control
                • 2. Authentication and authorization
                  • 3. Zero Trust concepts
                    Software Troubleshooting23%- Application and security troubleshooting
                    • 1. Security-related issues and fixes
                      • 2. Application crashes and errors
                        • 3. Installation and compatibility problems
                          - Mobile device troubleshooting
                          • 1. Connectivity and synchronization issues
                            • 2. App and OS update failures
                              • 3. Performance and battery problems
                                - Operating system issues
                                • 1. Update and driver failures
                                  • 2. System crashes and performance issues
                                    • 3. Boot errors and startup problems
                                      Operating Systems28%- macOS, Linux, and Chrome OS basics
                                      • 1. Installation and navigation
                                        • 2. System configuration and maintenance
                                          • 3. Command-line operations
                                            - Windows installation, configuration, and management
                                            • 1. Command-line tools and scripting
                                              • 2. Device drivers and system updates
                                                • 3. File systems, partitions, and storage management
                                                  • 4. Windows 10/11 features and settings
                                                    - Mobile operating systems
                                                    • 1. App installation and security settings
                                                      • 2. Android and iOS configuration
                                                        • 3. Mobile device management
                                                          Operational Procedures21%- IT service management
                                                          • 1. Backup and recovery processes
                                                            • 2. Documentation and change management
                                                              • 3. Disaster recovery planning
                                                                - Communication and professionalism
                                                                • 1. Customer service techniques
                                                                  • 2. SLA management
                                                                    • 3. Incident reporting
                                                                      - Safety and compliance
                                                                      • 1. Workplace safety procedures
                                                                        • 2. Privacy and regulatory compliance
                                                                          • 3. Environmental controls

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                                                                            CompTIA A+ Certification Exam: Core 2 Sample Questions (Q419-Q424):

                                                                            NEW QUESTION # 419
                                                                            A help desk technician is setting up speech recognition on a Windows system. Which of the following settings should the technician use?

                                                                            Answer: D


                                                                            NEW QUESTION # 420
                                                                            Users are reporting that an unsecured network is broadcasting with the same name as the normal wireless network. They are able to access the internet but cannot connect to the file share servers.
                                                                            Which of the following best describes this issue?

                                                                            Answer: C

                                                                            Explanation:
                                                                            A rogue access point mimics the legitimate SSID, allowing clients to connect (often with internet access via its own uplink) but isolating them from internal resources like file shares. This behavior matches the symptoms - users join what appears to be the corporate WLAN but can't reach internal servers.


                                                                            NEW QUESTION # 421
                                                                            A technician uses AI to draft a document about new software benefits. Upon reading, the technician sees factually incorrect info. What term best describes this?

                                                                            Answer: D

                                                                            Explanation:
                                                                            In AI terminology,hallucinationrefers to generated output that appears plausible but is factually incorrect.
                                                                            FromQuentin Docter - CompTIA A+ Complete Study Guide:
                                                                            "AI hallucination describes output that is fluent and coherent but includes information that is entirely fabricated or inaccurate."


                                                                            NEW QUESTION # 422
                                                                            After using a third-party disk optimization software package, a technician restarts a laptop and receives the message " No operating system found. " The technician verifies that the BIOS properly recognizes the SSD.
                                                                            Which of the following should the technician do next?

                                                                            Answer: C

                                                                            Explanation:
                                                                            A corruptedMaster Boot Record (MBR)is a common issue after disk manipulation. Booting from installation media and using tools like bootrec to repair the MBR can resolve the problem.
                                                                            Travis Everett - All-in-One Exam Guideexplains:
                                                                            "A damaged MBR may result in the OS not loading. Booting from recovery or installation media and selecting startup repair or running bootrec commands can restore functionality."


                                                                            NEW QUESTION # 423
                                                                            A customer wants to format an external hard drive to work on both Windows and macOS. Which of the following filesystems is the best to use?

                                                                            Answer: A

                                                                            Explanation:
                                                                            exFAT is natively supported for both read and write access on Windows and macOS. It is specifically designed for removable storage and supports large files and large volumes, making it the best choice for cross-platform compatibility.


                                                                            NEW QUESTION # 424
                                                                            ......

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