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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Value Design | 32% | - Ethics and value alignment - Context and innovation impact - Strategic direction and rationale - Value measurement and outcomes |
| Topic 2: Leveraging Adjacent Roles and Skills | 19% | - Integrating UX and technical perspectives - Working with product and business teams - Leading cross-functional work - Collaboration with architects and designers |
| Topic 3: Intangible Deliverables | 26% | - Governance and mindset - Culture and capability building - Stakeholder alignment - Change and adoption enablement |
| Topic 4: Tools and Artifacts | 23% | - Decision-making tools - Strategy mapping and modeling - Documentation and visualization - Design frameworks and methods |
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NEW QUESTION # 42
Cloud Kicks is launching a new online store and wants to ensure the team follows an ethical decision-making process and that the delivered product does not accrue ethical debt.
Which methodology should be suggested?
Answer: A
Explanation:
A Consequence Scanning Workshop is designed to anticipate and address the potential impacts of technology projects, focusing on ethical considerations. It helps teams identify and mitigate negative consequences, ensuring decisions contribute to ethical outcomes and avoiding ethical debt.
NEW QUESTION # 43
Cloud Kicks (CK) is designing an in person experience for customers who purchase its products. This will include the ability to schedule and manage appointments as well as see when the delivery vehicle is on the way. Which Salesforce product should CK invest in to efficiently enable the desired experience?
Answer: A
Explanation:
Salesforce Field Service provides dispatch, real-time vehicle tracking, and mobile appointment management for in-person service delivery. In the Platform Strategy Designer context, this question belongs primarily to Tools and Artifacts. In Tools and Artifacts, the key is to select the method, framework, artifact, or Salesforce capability that directly addresses the uncertainty in the scenario and supports an evidence-based decision.
Field Service is designed for appointments, dispatch, mobile resources, field-work status, and location-aware service operations. That combination is broader than appointment scheduling alone and directly matches an experience in which customers need to manage appointments and see an en-route resource. Here, Field Service is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Scheduler focuses attention elsewhere, while Service Cloud addresses a related concern without providing the same fit to the scenario ' s stated objective. That distinction is important on the exam: select the method or capability that resolves the specific uncertainty in the scenario rather than the option that is merely plausible in a broader project.
Study Guide Topics: Tools and Artifacts
Official Salesforce Reference: Field Service Basics
NEW QUESTION # 44
Claud Kicks (CK) wants to launch a new application that change the processes and operating procedures within the organization propose a rollout of the new application, CK's design team plans on building and testing a Minimum Viable Product (MVP).
Which outcome should the team focus on when defining the MVP?
Answer: B
Explanation:
The purpose of building and testing a Minimum Viable Product (MVP) is to validate or invalidate the essential features of the product, that is, the features that deliver the core value proposition and solve the user's problem. Testing an outline of all features and possibilities of the product or assessing essential features of the product with a large group of users are not suitable outcomes for an MVP, as they may introduce unnecessary complexity or bias.
NEW QUESTION # 45
A strategy designer is teaching a marketing team how to use the How Might We format for challenge framing.
What is the reason the statement should sav "How might we" instead of "How will we"?
Answer: B
Explanation:
The How Might We format for challenge framing uses the word "might" instead of "will" because it implies a sense of possibility and curiosity, rather than certainty or obligation. It allows the team to explore solutions without committing to one right away, which encourages creativity and experimentation. https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/frame-challenges-with-how-might-we-statements
NEW QUESTION # 46
Cloud Kicks (CK) has developed a successful commerce solution for its customers in the healthcare space.
Now, CK is considering the creation of an artificial intelligence (AI)-based recommendation engine. There are privacy concerns around predicting an individual ' s healthcare needs. What should a strategy designer suggest that would provide a focus on ethics in AI?
Answer: B
Explanation:
Salesforce AI Ethics guidelines mandate publishing clear ethical principles and operationalizing governance frameworks. In the Platform Strategy Designer context, this question belongs primarily to Intangible Deliverables. In Intangible Deliverables, the strategy designer creates alignment, trust, shared understanding, ethical awareness, and persuasive communication so that people can make coordinated decisions around the intended future state. Public ethical principles give the organization a durable standard for privacy, fairness, transparency, accountability, safety, and human oversight. They create a basis for governance and product decisions instead of outsourcing ethical responsibility to vendors or treating ethics as an ad hoc focus-group exercise. Here, Publish a publicly accessible set of ethical principles and guidelines. is the strongest choice because it most directly matches the outcome, constraint, or decision described in the scenario. The other choices may be useful in a different stage or for a different question, but they do not address the central requirement as directly. Evaluate multiple AI vendors with commerce solutions and judge the most ethical.
focuses attention elsewhere, while Create a focus group among internal stakeholders to advocate for the consideration of bias and fairness. addresses a related concern without providing the same fit to the scenario ' s stated objective.
Study Guide Topics: Intangible Deliverables
Official Salesforce Reference: Data Privacy - Apply Data Privacy Principles
NEW QUESTION # 47
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