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| Certification Vendor: | PeopleCert (formerly AXELOS/ITIL ownership transferred to PeopleCert) |
|---|---|
| Exam Name: | ITIL 4 Foundation Examination |
| Exam Number: | ITIL-4-Foundation |
| Passing Score: | 26/40 (65%) |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional ITIL 4 Practice Manager |
| Exam Format: | Scenario-based questions (basic level), Multiple choice, Closed book |
| Real Exam Qty: | 40 |
| Exam Duration: | 60 minutes |
| Available Languages: | Spanish, Portuguese, German, English, French, Japanese, Chinese (Simplified) |
| Certificate Validity Period: | 3 years (renewal required via PeopleCert Continuing Professional Development) |
| Exam Price: | Varies by region (~USD 300–400 equivalent) |
| Recommended Training: | AXELOS Accredited Training Organizations PeopleCert Official Training |
| Exam Registration: | PeopleCert Official Registration ITIL Certification Overview |
| Sample Questions: | ITIL ITIL-4-Foundation Sample Questions |
| Exam Way: | Online proctored or onsite test center (PeopleCert authorized delivery) |
| Pre Condition: | No formal prerequisites required. Basic IT familiarity recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation |
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ITIL 4 Foundation Exam is a globally recognized certification that demonstrates an individual's knowledge of the latest version of ITIL (Information Technology Infrastructure Library). ITIL is a framework that provides guidelines for IT service management, ensuring that IT services are aligned with business needs. The ITIL 4 Foundation certification is the entry-level qualification in the ITIL 4 certification scheme.
ITIL-4-Foundation (ITIL 4 Foundation) Exam is an essential certification exam for IT professionals who want to demonstrate their knowledge and understanding of the ITIL 4 framework. By passing ITIL-4-Foundation Exam, candidates can prove their proficiency in the ITIL 4 framework and enhance their career prospects in the IT service management industry.
ITIL 4 Foundation Certification Exam is suitable for IT professionals who want to advance their careers in IT service management. It is also ideal for those who want to understand the ITIL 4 framework and how it can be applied in their organizations. Additionally, the certification exam is suitable for IT consultants, business managers, and students who want to enhance their knowledge of IT service management.
NEW QUESTION # 44
Which are the elements of process control?
Answer: A
NEW QUESTION # 45
Which two practices use workarounds?
Answer: C
NEW QUESTION # 46
A service will be unavailable for the next two hours for unplanned maintenance. Which practice is MOST LIKELY to be involved in managing this?
Answer: B
Explanation:
Incident management is typically closely aligned with the service desk, which is the single point of contact for all users communicating with IT. When a service is disrupted or fails to deliver the promised performance during normal service hours, it is essential to restore the service to normal operation as quickly as possible.
https://www.bmc.com/blogs/itil-v3-incident-management/
NEW QUESTION # 47
What is an incident?
Answer: C
NEW QUESTION # 48
Which is a purpose of the 'relationship management' practice?
Answer: A
NEW QUESTION # 49
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