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Salesforce Advanced-Cross-Channel Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Journey Orchestration15%- Journey design and best practices
- Integration with Datorama and Google Analytics
- Reporting and analytics for journeys
Topic 2: Einstein for Marketing Cloud23%- Differentiate Einstein features and use cases
- Implement and configure Einstein capabilities
  • 1. Einstein Recommendations and Predictive Intelligence
    • 2. Einstein Engagement Scoring and Frequency
      Topic 3: Ad Studio10%- Paid media integration with Marketing Cloud
      - Ad Studio capabilities and campaign alignment
      Topic 4: Distributed Marketing2%- Centralized vs localized marketing management
      - Distributed campaign features and sending options
      Topic 5: Mobile Studio13%- Mobile messaging configuration and best practices
      - MobilePush and WhatsApp integration
      - MobileConnect and GroupConnect features
      Topic 6: Social Studio12%- Social customer service and engagement strategies
      - Social Studio functionality and configuration
      - Identity unification and data management
      Topic 7: Cross-Channel Strategy and Measurement15%- Performance reporting and optimization
      - Channel selection and campaign planning
      - Multi-touch attribution and KPIs
      Topic 8: Interaction Studio10%- Real-time personalization and interaction management
      - Cross-channel experience optimization

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      Salesforce Advanced Cross Channel Accredited Professional Sample Questions (Q63-Q68):

      NEW QUESTION # 63
      What will you to send a real time email to a customer with a dynamic buy link when available stock goes below 50? Select 2.

      Answer: A,D


      NEW QUESTION # 64
      What happens when a paused journey is resumed?

      Answer: B


      NEW QUESTION # 65
      When are customers eligible to be send a message in STO(when customer will engage then its sent)

      Answer: B

      Explanation:
      Understanding Send Time Optimization (STO):
      * Purpose:STO is a Marketing Cloud feature that uses AI to determine the optimal time to send an email to each individual subscriber, maximizing the likelihood of engagement.
      * How it Works:STO analyzes a subscriber's historical engagement data (when they typically open and click emails) to predict the best send time within a 24-hour window.
      STO Send Time Logic:
      * Prediction Window:STO predicts the hour within the next 24 hours when a subscriber is most likely to engage.
      * Send at Predicted Hour:The email is sent during that predicted hour.
      * It's not immediate:STO doesn't send emails immediately upon entering the activity. It waits for the predicted optimal hour.
      * It's not within the first minute of the next hour:STO determines a specific hour, not just the start of the next hour.
      * It's not necessarily within the next hour:The predicted hour could be several hours away, depending on the subscriber's engagement history.


      NEW QUESTION # 66
      Where would you add a topic profile

      Answer: A

      Explanation:
      * Understanding Topic Profiles:
      * Topic profiles are the core of social listening in Social Studio. They define the keywords, social accounts, and other criteria used to capture relevant social media mentions.
      * Admin Settings as the Central Hub:
      * Admin settings in Social Studio are the central location for managing overall account configurations, user permissions, and, importantly, topic profiles.
      * Detailed Steps:
      * Access Admin Settings: In Social Studio, you ' ll click on your profile avatar in the top right corner and then select " Admin " .
      * Topic Profiles Section: Within the Admin panel, you ' ll find a dedicated section for " Topic Profiles. "
      * Create/Edit Topic Profiles: This is where you can create new topic profiles or edit existing ones. You ' ll define keywords, include/exclude terms, specify languages, locations, media types, and link social accounts.
      * Why Other Options Are Incorrect:
      * A. Social Studio Automate: Social Studio Automate is used for automating actions based on rules (e.g., automatically routing posts to different teams, adding classifications). It ' s not where you create the foundation of social listening (topic profiles).
      * C. Workspace Settings: Workspace settings manage collaboration and workflow within a specific workspace. While you might use topic profiles within a workspace, you don ' t create them there.
      * D. Social Studio Engage: Engage is for viewing and interacting with social media content that has already been captured based on your topic profiles. You don ' t create topic profiles in Engage.
      In Summary:


      NEW QUESTION # 67
      To what types of objects can you do a quick send in distributed marketing, Select multiple

      Answer: A,B


      NEW QUESTION # 68
      ......

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