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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: CSDM Fundamentals | 20% | - Common Service Data Model
|
| Topic 2: Insight | 10% | - Reporting and Visibility
|
| Topic 3: Govern | 25% | - CMDB Governance
|
| Topic 4: Configuration | 15% | - CMDB Architecture
|
| Topic 5: Ingest | 30% | - Data Ingestion
|
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質問 # 46
A Configuration Manager is managing a CI class in the CMDB. The identification rules require an update.
Where can the Configuration Manager view and configure the existing identification rules for the class?
(Choose two options.)
正解：B、C
解説：
Identification rules can be reviewed and configured through CI Class Manager and the CI Identifiers module .
CI Class Manager provides the modern class-centric interface for managing a CMDB class. It consolidates class hierarchy information, attributes, identification rules, reconciliation settings, principal-class configuration, and recommended relationships. This allows an administrator to understand an identification rule in the context of the class to which it applies.
The CI Identifiers module provides direct access to identification-rule definitions used by the Identification and Reconciliation Engine. These rules specify the attribute combinations that determine whether incoming data represents an existing CI or requires creation of a new CI.
API Integrations does not define IRE identification criteria. "IRE Application" is not the applicable class- level configuration location presented by the platform for this task.
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質問 # 47
(Choose 2 options)
Configuration Management needs to ensure data quality for all CIs in the CMDB.
What areas ofdata quality for CIsare included in theCMDB Health Dashboard?
正解：A、B
解説：
TheCMDB Health Dashboardis a central component of CMDBData Foundations insight and governance. It measures and tracks data quality using well-defined health indicators that focus on theaccuracy, relevance, and usabilityof CI data.
Two key data quality areas included in the dashboard areStale CIsandDuplicate CIs.
Stale CIs(Option D) refer to configuration items that have not been updated within a defined time window.
These records are risky because they may no longer reflect the current state of the environment, leading to inaccurate impact analysis, poor change decisions, and misrouted incidents. Monitoring staleness helps organizations identify where discovery, integrations, or ownership processes are failing.
Duplicate CIs(Option E) occur when the same real-world asset or service is represented by multiple records.
Duplicates undermine trust in the CMDB, distort reporting, and break service mappings. The CMDB Health Dashboard highlights duplicate trends and integrates with de-duplication and remediation workflows to address them.
Options A (Downgraded CIs), B (Upgraded CIs), and C (Missing CIs) are not standard CMDB Health Dashboard quality dimensions. While "missing" data may be inferred through completeness checks,Missing CIsas a category is not directly tracked.
Therefore, the correct answers areD - Stale CIsandE - Duplicate CIs, which are core CMDB Health indicators used to maintain high-quality configuration data.
質問 # 48
What is the relationship between an Application and a Server?
正解：B
解説：
In Data Foundations (CMDB and CSDM), relationship modeling must reflect real operational dependency so that incident triage, change impact analysis, and service visibility remain accurate. When an Application is hosted on a Server, the standard hosting-style relationship used in CMDB relationship governance is expressed as "Runs on::Runs". This pairing represents the two directional descriptors of the same relationship type: from the application perspective it runs on the server, and from the server perspective it runs the application.
This matters because CMDB relationships are used by downstream capabilities (for example, dependency views, impact calculations, and governance rules). Using the correct out-of-box relationship descriptor pair ensures consistent reporting and prevents confusion when teams traverse relationships "upstream" and
"downstream." In addition, relationship governance rules and inheritance are commonly built around standard relationship types; using the correct "Runs on::Runs" semantics supports validation across subclasses (for example, specific application and server subclasses) without requiring custom relationship definitions.
The other options are either reversed ("Runs::Runs On"), represent different semantics ("Uses::Used by"), or do not align with the typical hosting relationship naming used for application-to-server hosting dependencies.
Therefore, the correct relationship expression between an Application and a Server is Application > Runs on::
Runs > Server.
質問 # 49
A CMDB Manager wants to start adding CSDM Design and Planning domain components into the CMDB.
Who is involved in this exercise?
(Choose 2 options)
正解：B、D
解説：
The Design and Planning domain of CSDM focuses on planning-level constructs such as Business Applications, Business Capabilities, Information Objects, and architecture context. The two roles most directly involved are the Application Owner and the Enterprise Architect . Application Owners provide authoritative ownership, lifecycle, criticality, and portfolio information for Business Applications. Enterprise Architects define and govern enterprise capabilities, application rationalization, architecture alignment, and strategic planning relationships. Application Service Owners are more closely aligned with operational service delivery and application service health, especially in the technical/manage domain. Business Relationship Managers are more closely tied to consumption, offerings, and business-facing service value.
Because Design and Planning is about application portfolio and enterprise architecture structure, the correct roles are Application Owner and Enterprise Architect.
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質問 # 50
Some steps need to be taken to transition from usinglegacy CMDB status attributestoCSDM lifecycle objects.
Drag and drop theobjects / attributesto the correctdescriptions.
正解：
解説：
Explanation:
When transitioning toCSDM-aligned lifecycle management, ServiceNow introduces a structured lifecycle framework that separateshigh-level intentfromdetailed operational state.
Life Cycle Stagerepresents themacro phaseof a CI's existence (for example:Plan, Build, Deploy, Operate, Retire).
Life Cycle Stage Statusrefines that phase withgranular, sub-level statesthat vary by CI type.
Life Cycle Objectdetermineswhich lifecycle stages and statuses apply, based on what kind of CI is being managed (hardware, application, document, etc.).
Life Cycle Mappingensures asafe transitionfrom legacy status fields by translating existing values into standardized CSDM lifecycle values-avoiding data loss or process disruption.
Together, these objects enableconsistent lifecycle governance, improve reporting accuracy, and support automation across ITSM, ITOM, and IRM use cases-while remaining backward compatible with legacy CMDB data.
質問 # 51
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