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EXIN ITILFND_V4 Exam Overview:

Certification Vendor:	EXIN / AXELOS
Exam Name:	ITIL® 4 Foundation Certificate in IT Service Management
Exam Number:	ITILFNDv4
Exam Price:	$385 / €340 / £295
Related Certifications:	ITIL 4 Managing Professional ITIL 4 Strategic Leader
Available Languages:	German, Finnish, French, Dutch, Polish, English, Norwegian, Danish, Italian, Spanish, Portuguese, Japanese, Chinese
Certificate Validity Period:	Lifetime, no renewal required
Exam Duration:	60 (75 for non-native language candidates)
Real Exam Qty:	40
Passing Score:	65% (26 out of 40)
Exam Format:	Standard / Negative / Missing Word / List question types, Multiple Choice, Closed Book
Recommended Training:	EXIN Accredited Training Providers Official AXELOS ITIL 4 Resources
Exam Registration:	PeopleCert Registration EXIN Official Registration
Sample Questions:	EXIN ITILFND_V4 Sample Questions
Exam Way:	Online proctored or at authorized test centers; closed-book
Pre Condition:	No prerequisites required; open to all interested professionals
Official Syllabus URL:	https://www.exin.com/en/certifications/itil-4-foundation

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The ITILFNDv4 exam covers the key concepts and principles of ITIL 4, including the four dimensions of service management - organization and people, information and technology, partners and suppliers, and value streams and processes. It also covers the service value system (SVS), which is the core of ITIL 4 and helps organizations create value through their services. ITILFND_V4 Exam also covers the seven guiding principles of ITIL 4, which help organizations make better decisions and provide better service. The principles are designed to be applicable in any organization, regardless of their size or industry.

EXIN ITIL 4 Foundation Sample Questions (Q126-Q131):

NEW QUESTION # 126
Which describes normal changes?

A. Changes that need to be scheduled and assessed following a process
B. Changes that are low-risk and pre-authorized
C. Changes that must be implemented as soon as possible
D. Changes that are typically initiated as service requests

Answer: A

NEW QUESTION # 127
What is an IT asset?

A. Any financially valuable component that can contribute to delivery of an IT product or service
B. A request from a user mat initiates a service action
C. The removal of anything that could have a direct or indirect effect on services
D. Any component that needs to be managed in order to deliver a service

Answer: A

NEW QUESTION # 128
What is the starting point for optimization?

A. Standardizing practices and services
B. Securing stakeholder engagement
C. Understanding the vision and objectives of the organization
D. Determining where the most positive impact would be

Answer: C

NEW QUESTION # 129
What can help to reduce resistance to a planned improvement when applying the guiding principle 'collaborate and promote visibility'?

A. Restricting information about the improvement to essential stakeholders only
B. Increasing collaboration and visibility for the improvement
C. Engaging every stakeholder group in the same way, with the same communication
D. Involving customers after all planning has been completed

Answer: D

NEW QUESTION # 130
What can a service remove from the consumer and impose on the consumer?

A. Cost
B. Outcome
C. Asset
D. Utility

Answer: A

NEW QUESTION # 131
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