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| Section | Objectives |
|---|---|
| Security and Access | - Profiles, permission sets, and roles in Experience Cloud - Sharing models and data visibility - User authentication and login methods |
| Analytics and Optimization | - Adoption and performance metrics - Experience Cloud reporting and dashboards |
| Collaboration and Engagement | - Chatter and community engagement features - Case management in Experience Cloud |
| Experience Site Configuration | - Site creation and setup - Navigation and structure configuration - Templates and branding |
| Experience Personalization | - Salesforce CMS integration - Audience targeting and segmentation - Content personalization strategies |
| Experience Cloud Fundamentals | - Experience Cloud licensing and capabilities - Use cases and business value of Experience Cloud |
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NEW QUESTION # 120
Which three items are reportable by a site administrator through Google Analytics for Experience Cloud sites?
Choose 3 answers
Answer: A,B,C
Explanation:
Three items that are reportable by a site administrator throughGoogle Analytics for Experience Cloud sites are B, C, and E. Google Analytics is a tool that allows you to measure and analyze the traffic and behavior of your Experience Cloud site visitors. Google Analytics can report on various items, such as:
* Search Activity: This item shows how users search for content on your site, such as the number of searches, the search terms used, the number of results returned, and the click-through rate.
* User Login History Option: This item shows how users log in to your site,such as the number of logins, the login methods used, the login duration, and the login frequency.
* Contact Support page Activity: This item shows how users interact with your contact support page, such as the number of visits, the bounce rate, the averagetime on page, and the conversion rate.
NEW QUESTION # 121
Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role.
Which two things should UC keep in mind when setting up partner roles?
Choose 2 answers
Answer: A,B
Explanation:
When setting up partner roles, you need to keep in mind some considerations, such as:
* The default limit for the number of roles for portals is 50,000 per org. You can request an increase from Salesforce if you need moreroles.
* Once created, roles cannot be deleted. You can only deactivate them or rename them.
NEW QUESTION # 122
AW Computing wants to create a site that gives customers access to Knowledge articles and peer-to-peer conversations, with the aim of decreasing the number of calls to its support organization.
What should AW Computing do to accomplish this goal?
Answer: A
Explanation:
To create a site that gives customers access to Knowledge articles and peer-to-peer conversations, AW Computing should use the Customer Service template. The Customer Service template is a pre-built site thatincludes features such as Knowledge, Chatter, Cases, and Topics. AW Computing can use this template to provide self-service options to its customers, such as browsing orsearching for articles, posting or answering questions, creating or viewing cases, andfollowing or filtering topics. This can help AW Computing reduce the number of calls to its support organization.
NEW QUESTION # 123
How can records owned by Customer Community users be shared with internal users?
Answer: B
Explanation:
The administrator should create a digital experience for agents and share the URL with employees. A digital experience is a branded online destination that allows you to connect with your customers, partners, or employees. By creating a digital experience for agents, the administrator can provide them with a portal where they can view Knowledge articles and chat live with a support agent. By sharing the URL with employees, the administrator can allow them to access the digital experience as well.
NEW QUESTION # 124
No More Homelessness (NMH) is about to create a public site for volunteers where they will be able to sign up for volunteering opportunities at local events. Each registration will result in a record being created for a custom Event Registration object.
Which three considerations should NMH keep in mind for records created by guest users?
Choose 3 answers
Answer: A,B,D
Explanation:
For records created by guest users, NMH should keep in mind that queues cannot be assigned as owners, setting the default owner is an option in Experience Cloud sites, and any active user in an org can be assigned as the default owner. A queue is a location where records can be routed to await processing by a group of users. However, queues cannot be assigned as owners of records created by guest users because guest users do not have access to queues. Setting the default owner for records created by guests is an option in Experience Cloud sites that allows NMH to specify who will own the records created by guest users on their public site.
Any active user in an org can be assigned as the default owner of records created by guest users, as long as they have the appropriate permissions and access to the object.
NEW QUESTION # 125
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