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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Deploy | 5% | - Post-deployment monitoring and optimization - Manage mobile and user experience - Pre-deployment validation and preparation |
| Topic 2: Implement | 42% | - Customize features for specific use cases - Installation and configuration of Health Cloud - Set up care programs, patient management and workflows - Configure applications and OmniStudio components |
| Topic 3: Design | 42% | - Integration and data migration strategy - Solution design using best practices - Define success metrics and reporting - Security, compliance and data access design - Healthcare data modeling |
| Topic 4: Discovery | 11% | - Gather functional and technical requirements - Define required capabilities and use cases - Identify customer personas and stakeholders |
>> Health-Cloud-Accredited-Professional Fragen&Antworten <<
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109. Frage
A company recently migrated from Service Cloud to Health Cloud and is working on strengthening their relationships within their provider network. Which object within the Provider Relationship Management data model can be used to track each of the different locations where a provider practiced?
Antwort: D
110. Frage
Bloomington Caregivers has replaced its legacy Contact Center application with Health Cloud. During user acceptance testing (UAT), the call center team is reporting differences between current Identity Verification business processes and what was built in Health Cloud.
The call center manager has requested the following changes:
* Birth Date be available in results and as an optional verifier, but no longer required for verification purposes
* Add 'Bloomington ID', a custom field on Account, to search results and as a required verifier What should a consultant do to meet these requirements?
Antwort: B
Begründung:
In Salesforce Health Cloud, Identity Verification Processes allow you to configure how patient or contact identities are verified during interactions. The requirements from the call center team involve modifying the verification process to:
* Include "Bloomington ID":
* This custom field should be added as a required verifier and also included in search results.
* Modify "Birth Date":
* Remove it as a required verifier while keeping it available as an optional verifier in the process.
Steps to Implement the Solution:
* Add Two New Identity Verification Process Field Records for 'Bloomington ID':
* Field Type: Result Field: Ensures the field appears in the search results.
* Field Type: Required Verifier: Makes this field mandatory for identity verification.
* Modify Birth Date Record:
* Update the existing record for Birth Date by changing its Field Type from "Required Verifier" to
"Optional Verifier." This adjustment makes the field optional in the verification process.
This approach ensures the flexibility and compliance requested by the call center manager while aligning with Salesforce Health Cloud's configurable Identity Verification features.
References:
Administer Health Cloud
Flow Builder Documentation for Identity Verification
111. Frage
Bloomington Caregivers is looking to streamline the user experience for its call center agents. On the patient's record, the company wants the ability to:
Inform agents about changes in information
View basic details about a patient's insurance
Have a complete view of all engagement interactions in one place
Which three components from Contact Center for Health Cloud should a consultant use to achieve this?
Antwort: A,C,E
Begründung:
Comprehensive Detailed Step by Step Explanation with exact Extracts from Salesforce Health Cloud documents that you have with Reference Record Alerts:
Notify agents of important or recent changes in patient information.
Extract:
"Use Record Alerts to keep agents informed of changes and critical updates on the patient's record."
- Contact Center for Health Cloud Overview
Timeline:
Provides a single, unified view of all engagement interactions, encounters, and activities with a patient.
Extract:
"Timeline shows a consolidated history of patient interactions and engagement, giving agents a complete view in one place."
- Health Cloud: Enhanced Timeline
Member Plan FlexCard:
Displays key patient insurance information directly on the record page.
Extract:
"The Member Plan FlexCard displays essential details about the patient's insurance coverage for agents."
- OmniStudio: FlexCards
Other Options:
A . Identity Verification: Used for verifying caller identity, not information display.
D . Action Launcher: Launches actions/processes, not for displaying info or alerts.
Reference:
Contact Center for Health Cloud Overview
Health Cloud: Enhanced Timeline
OmniStudio: FlexCards
112. Frage
How should a consultant recommend modeling a physician's locations of service, when the physician practices at clinics?
Antwort: C
Begründung:
The Healthcare Practitioner Facility object is used to model a physician's locations of service, such as clinics or hospitals. It stores information about the facility name, address, phone number, and type.
113. Frage
How Can you restrict access to an entire patient / member list or to specific columns of that list? (Choose two)
Antwort: A,D
Begründung:
Explanation
Reference and details below.
114. Frage
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