Free PDF Quiz Authoritative ServiceNow - Questions CSA Exam

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ServiceNow CSA Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Database Management and Platform Security27%- Database and Security Administration
  • 1. Data Schema
  • 2. CMDB and CSDM
  • 3. Access Controls
  • 4. Import Sets
Topic 2: Configuring Applications for Collaboration20%- Collaboration Features
  • 1. Notifications
  • 2. Visual Task Boards
  • 3. Dashboards and Reporting
  • 4. Task Management
Topic 3: Self Service and Automation20%- Self-Service Features
  • 1. Knowledge Management
  • 2. Workflow and Flow Designer
  • 3. Service Catalog
  • 4. Virtual Agent
Topic 4: Instance Configuration11%- Instance Personalization and Configuration
  • 1. Lists and Forms
  • 2. User Administration
  • 3. Applications and Plugins
Topic 5: Platform Overview and Navigation7%- Platform Overview
  • 1. Platform Capabilities and Services
  • 2. ServiceNow Instance
  • 3. Navigation and User Interface
Topic 6: Data Migration and Integration15%- Migration and Automation
  • 1. Business Rules
  • 2. Basic Scripting
  • 3. Update Sets
  • 4. UI Policies

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ServiceNow Certified System Administrator Sample Questions (Q336-Q341):

NEW QUESTION # 336
When impersonating a user for testing purposes, what is the best way to return the instance, logged in with your user account?

Answer: A


NEW QUESTION # 337
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that applies to the entire Incident table (all rows and fields)?

Answer: C

Explanation:
The object name for a rule that applies to the entire Incident table is incident .* , which means any field on the incident table. The other options are not valid object names for access control rules.
ReferencesAccess control list rulesAccess Control List in ServiceNowAccess Controls


NEW QUESTION # 338
What icon do you use to change the icon and color on a Favorite'?

Answer: D

Explanation:
InServiceNow, theFavoritesfeature allows users to quickly access frequently used modules, applications, or records. Users can customizeFavoritesby changing theicon and color.
To edit a favorite, you need to:
Open theApplication Navigator.
Locate yourFavoriteslist.
Click thePencil (#) iconnext to the favorite you want to edit.
Choose a newicon and color.
Save the changes.
A: Star
TheStar iconis used toaddorremovea favorite butnotfor editing.
B: Triangle
NoTriangle iconis used for Favorites customization.
D: Clock
TheClock iconrepresentsrecently viewed items, not Favorite customization.
Reference:ServiceNow CSA Documentation - Customizing Favorites
ServiceNow Product Documentation - Personalizing the Application Navigator(https://docs.servicenow.com)


NEW QUESTION # 339
From a form, what would you click to add additional fields to the form? (Choose two.)

Answer: D,F

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-it-service-management/page/product/change- management/task/t_CreateCustomField.html


NEW QUESTION # 340
What is the most common role that has access to almost all platform features, functions, and data?

Answer: A


NEW QUESTION # 341
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