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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 2: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 3: Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Topic 4: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
| Topic 5: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 6: Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Topic 7: Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Topic 8: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 9: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
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NEW QUESTION # 14
What is the main goal of the SAP Business Suite in the context of digital transformation?
Choose the correct answer.
Answer: D
NEW QUESTION # 15
Technicians can use the Windows mobile app for the execution of assigned activities. True or false?
Choose the correct answer.
Answer: A
NEW QUESTION # 16
Who provides strategic advice under the RISE with SAP Methodology?
Choose the correct answer.
Answer: C
NEW QUESTION # 17
What challenges do businesses face that SAP aims to address with its transformation journey?
There are two correct answers.
Answer: C,E
NEW QUESTION # 18
Name a few of the data object types that are commonly covered by standard integration capabilities.
There are four correct answers.
Answer: A,C,D,E
NEW QUESTION # 19
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