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| Certification Vendor: | PeopleCert (formerly AXELOS/ITIL ownership transferred to PeopleCert) |
|---|---|
| Exam Name: | ITIL 4 Foundation Examination |
| Exam Number: | ITIL-4-Foundation |
| Available Languages: | Portuguese, Chinese (Simplified), Spanish, Japanese, French, English, German |
| Certificate Validity Period: | 3 years (renewal required via PeopleCert Continuing Professional Development) |
| Exam Price: | Varies by region (~USD 300โ400 equivalent) |
| Exam Format: | Multiple choice, Scenario-based questions (basic level), Closed book |
| Exam Duration: | 60 minutes |
| Real Exam Qty: | 40 |
| Related Certifications: | ITIL 4 Practice Manager ITIL 4 Managing Professional ITIL 4 Strategic Leader |
| Passing Score: | 26/40 (65%) |
| Recommended Training: | AXELOS Accredited Training Organizations PeopleCert Official Training |
| Exam Registration: | PeopleCert Official Registration ITIL Certification Overview |
| Sample Questions: | ITIL ITIL-4-Foundation Sample Questions |
| Exam Way: | Online proctored or onsite test center (PeopleCert authorized delivery) |
| Pre Condition: | No formal prerequisites required. Basic IT familiarity recommended. |
| Official Syllabus URL: | https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/itil-4-foundation |
>> ITIL-4-Foundation Training Courses <<
Questions of ITIL 4 Foundation Exam desktop practice exam software are similar to the actual ITIL-4-Foundation exam questions. This gives you a genuine feeling of being in an ITIL-4-Foundation exam atmosphere. This feature helps you become familiar with the ITIL-4-Foundation real test format and improves your ability to do well on the actual ITIL-4-Foundation exam.
ITIL 4 Foundation exam is a multiple-choice exam that consists of 40 questions. Candidates are given 60 minutes to complete the exam and must score at least 65% to pass. ITIL-4-Foundation Exam is delivered online and can be taken from anywhere in the world.
NEW QUESTION # 104
Which component is focused on the activities needed by an organization to help it co-create value?
Answer: D
Explanation:
In ITIL 4, the service value chain is the central component of the Service Value System. It describes the set of interconnected activities an organization performs to create value in the form of products and services. The service value chain is explicitly defined as the model that outlines the key activities required to co-create value with customers and other stakeholders.
That is exactly what the question is asking: "the activities needed by an organization to help it co-create value" - which directly matches the role of the service value chain, so A is correct.
Why the other options are not correct in this context:
* B. Continual improvement is a practice and a component of the Service Value System that ensures services, practices, and all components are continually improved, but it is not the central model of value- creating activities.
* C. Guiding principle refers to recommendations that guide decisions and actions across all circumstances, not the activities themselves.
* D. Practices are sets of organizational resources designed for performing work or accomplishing an objective; they support value creation, but they are not the component that models the end-to-end set of activities for co-creating value.
Therefore, the component focused on the activities needed to co-create value is the service value chain, making A the correct answer.
NEW QUESTION # 105
Which is an activity of the 'incident management" practice?
Answer: D
NEW QUESTION # 106
What type of change is often used for resolving incidents or implementing security patches?
Answer: A
Explanation:
A change that must be implemented as soon as possible without strictly following the standard process e.g. to resolve an incident or implement a security patch.
The process for assessment and authorization is expedited to ensure quick implementation, so scheduling and documentation is not a priority.
The change authority may be separate from what is standard or normal practice, typically smaller in number but with greater capacity to expedite approval.
https://www.bmc.com/blogs/itil-change-enablement/
NEW QUESTION # 107
Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)
Answer: A
Explanation:
Sponsor: A person who authorizes budget for service consumption; e.g., the Finance Manager
https://www.bmc.com/blogs/itil-key-concepts-service-management/#:~:text=Sponsor%3A%20A%20person%
20who%20authorizes,%3B%20e.g.%2C%20the%20Finance%20Manager.
NEW QUESTION # 108
Which statement about emergency changes is CORRECT?
Answer: B
NEW QUESTION # 109
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