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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Key Concepts of Service Management	- Guiding Principles - Four Dimensions of Service Management - Service Value System (SVS)
Service Value Chain Activities
Continual Improvement
ITIL Practices	- Service Management Practices - Technical Management Practices - General Management Practices

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EXIN ITIL 4 Foundation Sample Questions (Q255-Q260):

NEW QUESTION # 255
Which of the following includes configuring components and activities to facilitate outcomes for stakeholders?

A. Service consumption
B. The 'release management' practice
C. Service relationship management
D. The service value system

Answer: D

NEW QUESTION # 256
Which is a key consideration for the guiding principle 'keep it simple and practical'?

A. Start with a complex solution, then simplify
B. Understand how each element contributes to value creation
C. Try to create a solution for every exception
D. Ignore the conflicting objectives of different stakeholders

Answer: B

NEW QUESTION # 257
Which is an input to the service value system?

A. Recommendations to help an organization in all aspects of its work
B. A need from consumers for new or changed services.
C. The system of directing and controlling an organization
D. A model to help meet stakeholders' expectations

Answer: B

NEW QUESTION # 258
Which is an activity in the 'problem control' phase of problem management?

A. Implementing a technical fix to resolve an issue
B. Re-assessing a known error to manage the ongoing impact
C. Reviewing incident records to identify trends
D. Documenting the steps in a workaround

Answer: D

NEW QUESTION # 259
What is defined as any financially valuable component that can contribute to the delivery of a service?

A. Configuration item
B. Product
C. IT asset
D. Event

Answer: C

NEW QUESTION # 260
......

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