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| Section | Weight | Objectives |
|---|---|---|
| Testing | 11% | - Analyzing testing results and making recommendations - Planning and conducting usability testing |
| Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
| Interaction Design | 14% | - Creating wireframes and prototypes - Designing effective page layouts - Defining user flows and interactions |
| Visual Design | 11% | - Applying Salesforce Lightning Design System (SLDS) - Designing responsive and mobile-friendly interfaces |
| UX Fundamentals | 16% | - Identifying user interface design principles - Describing the user-centered design process - Understanding accessibility standards and guidelines |
| Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| Discovery | 13% | - Analyzing existing user experiences and identifying gaps - Identifying customer experience objectives and goals - Determining business needs and user needs |
| Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
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NEW QUESTION # 21
Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving.
Which method should be used to improve the user experience in the simplest way while preventing errors?
Answer: A
Explanation:
A field-level error message is a message that appears next to a specific field when the user enters invalid data or omits required data. It helps the user to correct the error and proceed with the action. A field-level error message is more user-friendly than a validation rule, which displays a generic message at the top of the page and prevents the user from saving the record. A field-level error message can also provide guidance on the correct format and number of digits for the phone number field. Marking the field as required would not ensure that the user enters the phone number in the correct format and with the correct number of digits. Setting a prompt to display on the page using In-App Guidance would not prevent the user from entering invalid data or omitting required data.[Field-Level Error Messages], [Validation Rules], [In-App Guidance]
NEW QUESTION # 22
Cloud Kicks (CK) has begun a new project to update its Experience Cloud site. The company knows the interface needs improvement and wants to independently audit its current website to check for possible usability issues. Which activity should the designer perform?
Answer: C
Explanation:
The correct answer is C. Expert Review, as explicitly identified in the uploaded study guide.
The key wording is that Cloud Kicks wants to independently audit the current website for possible usability issues. An Expert Review fits that purpose because a UX professional examines the existing interface and identifies usability concerns based on established UX knowledge and evaluation criteria.
Option A, Task Analysis, focuses on understanding the activities, steps, and requirements involved in users completing a task. It can be highly valuable during research, but it is not primarily an independent audit of an existing interface.
Option B, User Shadowing, is an observational research method in which designers observe users working in their real context. That requires direct user involvement and therefore does not match the request for an independent audit.
The distinction is between expert inspection and user research. Both can identify important problems, but the scenario specifically asks for a designer-led evaluation of the current site.
An Expert Review can therefore provide Cloud Kicks with an initial inventory of usability issues that can later inform redesign priorities and, where appropriate, further user testing.
Study Guide reference/topics: Expert Review, usability audit, Experience Cloud, evaluation methods, Testing.
NEW QUESTION # 23
The UX Designer at Cloud Kicks is considering using a custom Lightning component to fulfill a specific business requirement.
Which two best practices should be considered?
Choose 2 answers
Answer: B,D
Explanation:
Two best practices that should be considered when using a custom Lightning component to fulfill a specific business requirement are:
Find the closest Salesforce Lightning Design System (SLDS) Blueprint to help inform the custom Lightning component. The SLDS is a collection of design guidelines, UI components, and code samples that help you create consistent and beautiful user interfaces for Lightning applications. The SLDS Blueprints are examples of common UI patterns and components that are built with the SLDS and follow the design principles and best practices. The Blueprints can help you inform the custom Lightning component by providing inspiration, guidance, and code snippets that you can modify and reuse. The Blueprints can also help you ensure that the custom Lightning component is compatible and consistent with the rest of the Lightning application and the Salesforce platform. [UX Designer Certification Prep: Salesforce Design System],Lightning Design System Website Exhaust the list of available base Lightning components in the Component Library. The base Lightning components are a set of pre-built UI components that you can use to create custom Lightning components. The base Lightning components are built with the SLDS and provide the functionality and interactivity that you need for common UI elements, such as buttons, icons, forms, tables, charts, and more. The base Lightning components also handle the accessibility, security, and performance aspects for you, so you don't have to worry about them. The Component Library is a reference guide that provides documentation and examples for the base Lightning components, as well as other Lightning web components and Aura components. The Component Library can help you explore the list of available base Lightning components and see how they work and how to use them. The Component Library can also help you avoid reinventing the wheel and save time and effort by using the base Lightning components as much as possible, and only creating custom Lightning components when there is no suitable base Lightning component for your requirement. [UX Designer Certification Prep: User Testing and Evaluation],Developer Center's Lightning Component Library Prioritizing Aura markup even if there is a Lightning Web Component (LWC) available, and creating HTML markup and linking the SLDS stylesheet via static resource are not best practices that should be considered when using a custom Lightning component to fulfill a specific business requirement. These practices can lead to suboptimal performance, maintainability, and compatibility issues for the custom Lightning component. Aura markup is the older syntax for creating Aura components, which are the predecessor of Lightning web components. Lightning web components are the newer and faster way of creating custom UI components for Lightning applications, using modern web standards and best practices. Lightning web components also have better interoperability and compatibility with Aura components and other web components, as well as with the base Lightning components and the SLDS. Therefore, it is recommended to use Lightning web components over Aura components whenever possible, and to use LWC markup instead of Aura markup for creating custom Lightning components. [UX Designer Certification Prep: User Testing and Evaluation],Lightning Web Components Developer Guide Creating HTML markup and linking the SLDS stylesheet via static resource is also not a recommended practice for creating custom Lightning components, because it can create unnecessary complexity and duplication for the custom Lightning component. A static resource is a file or a collection of files that can be referenced by a Lightning component, such as images, style sheets, JavaScript libraries, or fonts. However, linking the SLDS stylesheet via static resource means that you have to manually download and upload the SLDS files to your org, and update them whenever there is a new version of the SLDS. This can create maintenance and compatibility issues for the custom Lightning component, as
NEW QUESTION # 24
A UX Designer is creating an experience to help organize content into collapsible sections. Which Lightning component should be used?
Answer: B
Explanation:
The correct answer is B. Accordion, according to the uploaded UX Designer study guide.
An Accordion component is designed specifically to divide content into sections that users can expand and collapse. This directly matches the requirement to organize a substantial amount of information while preventing all sections from occupying screen space simultaneously.
The UX value is progressive disclosure. Users can initially see the section headings and open only the information relevant to their current task. This reduces visual overload and makes content-heavy experiences easier to scan.
Option A, Lightning Toggle, represents a control for switching a state or setting between alternatives. It is not a structural component for organizing multiple groups of content.
Option C, Dynamic Actions Bar, relates to presenting contextual actions rather than organizing information into collapsible content regions.
The study-guide answer therefore maps the interaction requirement directly to the appropriate Lightning component. When information can be logically divided into discrete sections and users do not need to view every section simultaneously, an Accordion provides an efficient presentation model.
A UX Designer should still use meaningful section labels so users can predict the contents of each collapsed area without repeatedly opening sections to discover what they contain.
Study Guide reference/topics: Accordion, collapsible content, progressive disclosure, information organization, SLDS.
NEW QUESTION # 25
Cloud Kicks has a text information-rich Salesforce org. The company wants to maximize the content on every screen because most of its employees use laptops with limited screen space. Which global user interface setting should be used to solve this problem?
Answer: B
Explanation:
The correct answer is B. Compact Display Density, as explicitly stated in the study guide. Display density controls how much spacing Salesforce places around interface elements. When users work primarily on laptops with restricted screen dimensions and the organization needs to expose a large amount of textual information, Compact Display Density reduces whitespace and allows more content to fit within the visible viewport.
The requirement is global rather than page-specific. That is important because the question asks for a global user interface setting. Compact density addresses this directly.
Option A, Comfy Display Density, introduces more spacing around fields and UI elements. Although it may increase visual separation and improve readability in some circumstances, it consumes more screen area and therefore works against the stated requirement. Option C, Enable Collapsible Sections, can reduce visible content in particular layouts, but it is not the global density setting being tested. From a UX standpoint, density should be selected according to task context. High-information, productivity-focused environments often benefit from compact presentation because users can scan more data without excessive scrolling. The study guide therefore favors Compact Display Density for this laptop-centric, information-rich scenario.
Study Guide reference/topics: Display Density, Compact Density, screen-space optimization, Salesforce UI configuration, Declarative Design.
NEW QUESTION # 26
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