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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Operational Procedures	21%	- IT service management 1. Documentation and change management 2. Backup and recovery processes 3. Disaster recovery planning - Safety and compliance 1. Environmental controls 2. Workplace safety procedures 3. Privacy and regulatory compliance - Communication and professionalism 1. Customer service techniques 2. SLA management 3. Incident reporting
Software Troubleshooting	23%	- Mobile device troubleshooting 1. Connectivity and synchronization issues 2. Performance and battery problems 3. App and OS update failures - Application and security troubleshooting 1. Security-related issues and fixes 2. Installation and compatibility problems 3. Application crashes and errors - Operating system issues 1. Boot errors and startup problems 2. Update and driver failures 3. System crashes and performance issues
Operating Systems	28%	- Mobile operating systems 1. Android and iOS configuration 2. Mobile device management 3. App installation and security settings - Windows installation, configuration, and management 1. Command-line tools and scripting 2. Device drivers and system updates 3. Windows 10/11 features and settings 4. File systems, partitions, and storage management - macOS, Linux, and Chrome OS basics 1. Command-line operations 2. System configuration and maintenance 3. Installation and navigation
Security	28%	- Threats and mitigation 1. Social engineering prevention 2. Malware types and removal 3. Data protection and disposal - Security fundamentals 1. Permissions and access control 2. Authentication and authorization 3. Zero Trust concepts - Network and application security 1. Firewalls and security appliances 2. Wireless security protocols 3. Encryption technologies

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CompTIA A+ Certification Exam: Core 2 Sample Questions (Q100-Q105):

NEW QUESTION # 100
Which of the following is used to store passwords in macOS?

A. Accessibility
B. Keychain
C. Mission Control
D. FileVault

Answer: B

Explanation:
Keychain is the built-in macOS utility that manages and stores credentials, including passwords and certificates.

NEW QUESTION # 101
A user notices that their smartphone's data usage has increased significantly even when the device is not in use. The phone feels warm, and its battery drains quickly. Which of the following should the user do to address this issue?

A. Enable airplane mode temporarily.
B. Reset the device to its factory defaults.
C. Disable the Wi-Fi and mobile networks.
D. Check for malicious applications.

Answer: D

Explanation:
Unusual data usage, overheating, and rapid battery drain are common signs of malicious applications running in the background. The user should check for and remove any suspicious or unauthorized apps to stop unwanted background activity and restore normal device behavior.

NEW QUESTION # 102
A technician is using a credential manager to safeguard a large number of credentials. Which of the following is important for using this application?

A. Secure master password
B. TPM module
C. Windows lock screen
D. Restricted log-in times

Answer: A

Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
Credential managers or password vaults (e.g., Windows Credential Manager, KeePass, or LastPass) store passwords securely. The integrity of such tools heavily depends on the strength of the master password protecting the vault. If compromised, all saved credentials could be exposed. Therefore, setting a secure master password is crucial.
A: Login time restrictions are general user account settings, not specific to credential managers.
C: TPM is used more commonly for full disk encryption, not specifically required for password managers.
D: The lock screen protects general access but does not protect stored credentials alone.
Reference:
CompTIA A+ 220-1102 Objective 2.2: Compare and contrast authentication technologies and secure credential storage.
Study Guide Section: Password management and protection best practices

NEW QUESTION # 103
A technician needs to manage an issue for a user. The technician escalates the issue to a third party and waits for an update, but the user insists that their issue must be fixed without delay.
Which of the following is the most appropriate action for the technician to take?

A. Follow up with the third party and inform the user of the status.
B. Escalate the issue to the user's manager.
C. Wait for an update from the third party before responding to the user.
D. Refer the user to the third party to contact them directly.

Answer: A

Explanation:
The technician should follow up with the third party to obtain the latest status and keep the user informed. This maintains ownership of the support request, provides proactive communication, and helps ensure the escalated issue continues to progress toward resolution.

NEW QUESTION # 104
A technician needs to configure settings for password complexity and failed log-in attempts before a user is locked out. These settings cannot be changed by standard users. Which of the following MMC snap-ins should the technician use?

A. perfmon
B. taskschd
C. lusrmgr
D. gpedit

Answer: D

Explanation:
Password complexity rules and account lockout thresholds are controlled through security policies, which are managed via Group Policy on a local system using the Local Group Policy Editor (gpedit.msc). The All-in- One guide explains that Windows security policies can enforce rules like "forcing anyone who logs on... to use a password that's at least eight characters long," and that these are configured via policy tools. It further highlights that "The Group Policy Editor (gpedit.msc) includes the same items as Local Security Policy...
plus many other policies," making gpedit the best match when the exam asks how to edit these settings.
Mike Meyers' Lab Manual repeats this exact exam-relevant point: gpedit includes the security policy settings and is the tool to look for on the A+ exam when the question is about configuring password policy and account policies.
The other snap-ins don't fit: Task Scheduler manages scheduled tasks, Local Users and Groups manages accounts/groups (not password policy enforcement rules), and Performance Monitor tracks performance.
Therefore, gpedit is correct.

NEW QUESTION # 105
......

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