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Salesforce Plat-Admn-301 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Objects and Applications19%- Extend and customize objects
  • 1. Record types
    • 2. Schema Builder and Object Creator
      • 3. Relationship types
        - Enhance user interface and experience
        • 1. Lightning App Builder
          • 2. Lightning page optimization
            • 3. Dynamic Forms
              • 4. App Manager
                Topic 2: Data and Analytics Management13%- Reporting and dashboards
                • 1. Joined reports and snapshots
                  • 2. Dashboard design and configuration
                    • 3. Custom report types
                      - Data management strategies
                      • 1. Data quality and deduplication
                        • 2. Data archiving and large data volumes
                          • 3. Import/export tools
                            Topic 3: Cloud Applications11%- Service Cloud features
                            • 1. Omni-Channel and chat
                              • 2. Knowledge management
                                • 3. Case management and automation
                                  • 4. Entitlements and milestones
                                    - Sales Cloud features
                                    • 1. Products and price books
                                      • 2. Forecasting and territory management
                                        • 3. Quotes and orders
                                          Topic 4: Auditing and Monitoring10%- System monitoring tools
                                          • 1. Setup Audit Trail
                                            • 2. Debug logs
                                              • 3. Event monitoring
                                                - Data and access auditing
                                                - Performance monitoring
                                                Topic 5: Process Automation20%- Select appropriate automation tools
                                                • 1. Flow Builder
                                                  • 2. Workflow rules
                                                    • 3. Process Builder
                                                      - Design scalable and maintainable automation
                                                      - Understand order of execution and governor limits
                                                      - Troubleshoot automation issues
                                                      Topic 6: Security and Access20%- User authentication implications
                                                      - Record and field data access implications
                                                      • 1. Access to dashboards, reports and folders
                                                        • 2. Grant access by hierarchies
                                                          • 3. Sharing model
                                                            • 4. Controlled by parent
                                                              • 5. Territory Management
                                                                - Profiles, permission sets and delegated administration
                                                                - Complex business models
                                                                • 1. Person accounts
                                                                  • 2. Account and contact relationships
                                                                    Topic 7: Environment Management and Deployment7%- Deployment best practices
                                                                    - Metadata deployment tools
                                                                    • 1. Managed and unmanaged packages
                                                                      • 2. Change sets
                                                                        - Sandbox management

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                                                                        Salesforce Certified Platform Administrator II Sample Questions (Q214-Q219):

                                                                        NEW QUESTION # 214
                                                                        A user at Ursa Major Solar is experiencing a flow error while trying to process a record to the next status. The users with the same access can process records without any errors.
                                                                        What should the administrator do to troubleshoot the issue?

                                                                        Answer: C

                                                                        Explanation:
                                                                        The flow debug option is a tool that allows you to test and troubleshoot your flow by running it in debug mode and inspecting the values of variables and resources at each step. You can also set the debug mode to run as another user and see how the flow behaves for different users with different permissions and settings.
                                                                        In this case, using the flow debug option and setting the selection to run as another user can help identify why one user is experiencing a flow error while others are not. References: https://help.salesforce.com/s
                                                                        /articleView?id=sf.flow_debug.htm&type=5


                                                                        NEW QUESTION # 215
                                                                        At Cloud Kicks, the Sales team uses a specific dashboard to see how they are doing daily. The team has asked the administrator for an easier way to see this dashboard.
                                                                        What should the administrator recommend?

                                                                        Answer: B

                                                                        Explanation:
                                                                        A dashboard is a visual display of key metrics and trends for records in your org. Dashboards allow users to quickly monitor performance and identify trends or issues at a glance. To make it easier for users to see a dashboard they use frequently, administrators can add it to their home page using Lightning App Builder. This way, users can see their dashboard every time they log in or go to their home tab without having to navigate elsewhere. References: https://help.salesforce.com/s/articleView?id=sf.dashboards_overview.htm&type=5
                                                                        https://help.salesforce.com/s/articleView?id=sf.dashboards_add_to_home_page.htm&type=5


                                                                        NEW QUESTION # 216
                                                                        DreamHouse Realty has a rental team and a real estate team. The two teams have different safes processes and capture different client information on their opportunities.
                                                                        How should an administrator extend the Opportunity object to meet the teams' different needs?

                                                                        Answer: A

                                                                        Explanation:
                                                                        Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams is how the administrator should extend the Opportunity object to meet the teams' different needs. Record types are a way to offer different business processes, picklist values, and page layouts to different users based on their profiles or permission sets. Page layouts are a way to control the layout and organization of fields, buttons, related lists, and other components on a record page. Sales processes are a way to define the stages that an opportunity goes through from creation to close. By using separate record types, page layouts, and sales processes for each team, the administrator can customize the opportunity object according to their different requirements and preferences.


                                                                        NEW QUESTION # 217
                                                                        AW Computing has a new requirement from its security team where audit information relating to an account must be recorded in a new custom object called Audit. Audit records need to be preserved for 10 years and only accessible by the audit team.

                                                                        Answer: D


                                                                        NEW QUESTION # 218
                                                                        What are three options available to the administrator to help with this issue? Choose 3 answers

                                                                        Answer: A,B,C

                                                                        Explanation:
                                                                        Move some page components behind a tab, remove some of the fields displayed, and reduce the number of related lists displayed are three options available to the administrator to help with this issue. Moving some page components behind a tab can help reduce the loading time of a record page by hiding some components until they are needed by the user. Removing some of the fields displayed can help reduce the loading time of a record page by minimizing the number of queries and calculations that need to be performed when rendering the page. Reducing the number of related lists displayed can help reduce the loading time of a record page by limiting the amount of data that needs to be retrieved and displayed on the page


                                                                        NEW QUESTION # 219
                                                                        ......

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