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EXIN ITILFNDv4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Continual Improvement
Topic 2: Service Value Chain Activities
Topic 3: Key Concepts of Service Management	- Four Dimensions of Service Management - Service Value System (SVS) - Guiding Principles
Topic 4: ITIL Practices	- General Management Practices - Service Management Practices - Technical Management Practices

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EXIN ITIL 4 Foundation Sample Questions (Q317-Q322):

NEW QUESTION # 317
Which statement about the purpose of the Monitoring and event management practice is TRUE?

A. Maximize the number of successful service and product changes by ensuring that risks have been properly assessed, authorized and managed within a schedule
B. Minimize the negative impact of incidents by restoring normal service operation as quickly as possible
C. Systematically observe services and service components, and record and report selected changes of state identified as events
D. Support the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner

Answer: C

NEW QUESTION # 318
Which practice provides a single point of contact for users?

A. Incident management
B. Service request management
C. Change control
D. Service desk

Answer: D

NEW QUESTION # 319
Which TWO of the following statements are MOST associated with the 'optimize and automate' guiding principle?
1. It is important to assess which method of communication is appropriate for each type of stakeholder.
2. Complex systems should be designed with an understanding of how the
components' parts are related.
3. Organizations should consider whether technology could improve the
efficiency of manual processes.
4. It is important to understand the organization's objectives when
assessing the impact of potential improvements

A. 1 and 4
B. 1 and 2
C. 2 and 3
D. 3 and 4

Answer: D

NEW QUESTION # 320
What type of change is MOST likely to be managed by the 'service request management' practice?

A. A standard change
B. A normal change
C. An application change
D. An emergency change

Answer: A

NEW QUESTION # 321
Which term relates to service levels aligned with the needs of service consumers?

A. Service management
B. Warranty
C. Cost
D. Utility

Answer: B

NEW QUESTION # 322
......

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