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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Audit Principles and Audit Process | 20% | - Audit sampling methodology - Audit evidence collection techniques - Audit types and stages ( initiation, planning, execution, reporting) - Risk-based audit approach - Audit scope and objectives |
| Topic 2: Audit Lifecycle and Competencies of the Lead Auditor | 25% | - Audit communication strategies - Managing audit relationships with audited parties - Conflict resolution during audits - Audit follow-up and corrective action verification - Leading an audit team |
| Topic 3: Certification and Accreditation Framework | 15% | - ISO/IEC 17021-1 requirements for certification bodies - Audit report preparation and documentation - Surveillance and re-certification audits - Principles of certification bodies - Certification decision process |
| Topic 4: ISMS Audit Based on ISO 19011 and ISO/IEC 17021-1 | 25% | - Auditing control selection and implementation (Annex A) - Continual improvement processes - Auditing organizational structure and roles - Auditing leadership commitment - Auditing risk assessment and treatment processes - Auditing the context of the organization - Measuring, monitoring, and reporting ISMS performance |
| Topic 5: Information Security Management Systems (ISMS) and the ISO/IEC 27001 Standard | 15% | - Regulatory and legal considerations in information security - Overview of ISO/IEC 27001 and its relationship with ISO/IEC 27002 - Fundamental principles and concepts of information security |
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218. Frage
審計員發現，IT 部門 15 名員工中有兩人沒有接受足夠的資訊安全訓練。這代表什麼？
Antwort: B
Begründung:
This scenario represents an "audit finding." An audit finding refers to results that indicate a deviation from the expected performance or standards. Discovering that two employees have not received the required training is an audit finding indicating noncompliance with the organization's training requirements.
References: ISO 19011:2018, Guidelines for auditing management systems
219. Frage
您正在作為審核組組長進行首次第三方 ISMS 監督審核。您目前與審核團隊的另一位成員以及組織的指南一起位於受審核方的資料中心。
您要求進入受密碼鎖和虹膜掃描器保護的上鎖房間。此房間包含幾排不間斷電源以及幾個包含客戶端提供的設備（主要是伺服器和交換器）的資料櫃。
您注意到有一個氣體滅火系統。標籤表示系統需要每 6 個月進行一次測試，但標籤上記錄的最近一次測試是製造商在 12 個月前進行的。
根據上述情況，您現在會採取下列哪兩項操作？
Antwort: C,F
220. Frage
情境 4：SendPay 是一家金融公司，透過代理商和金融機構網路提供服務。他們的主要服務之一是在全球範圍內轉帳。 SendPay 作為一家新公司，致力於為客戶提供最優質的服務。由於該公司提供國際交易，因此要求客戶提供個人信息，例如身份、交易原因以及完成交易可能需要的其他詳細信息。因此，SendPay 已實施安全措施來保護客戶的訊息，包括偵測、調查和回應可能出現的任何資訊安全威脅。他們對提供安全服務的承諾也體現在 ISMS 實施過程中，該公司投入了大量時間和資源。
去年，SendPay 推出了他們的數位平台，允許透過智慧型手機或筆記型電腦等電子設備進行貨幣交易，而無需支付額外費用。透過這個平台，SendPay 的客戶可以隨時隨地發送和接收資金。該數位平台幫助SendPay簡化了公司營運並進一步拓展了業務。當時SendPay正在外包其軟體業務，因此該專案是由外包公司的軟體開發團隊完成的。
該團隊還負責維護 SendPay 的技術基礎設施。
最近，該公司在實施 ISMS 近一年後申請了 ISO/IEC 27001 認證。他們與符合其標準的認證機構簽訂了合約。不久之後，認證機構任命了一個由四名審核員組成的團隊來審核 SendPay 的 ISMS。
審計過程中，發現以下情況：
1.外包軟體公司在未事先通知的情況下終止了與SendPay的合約。結果，SendPay 無法立即將服務恢復到內部，其營運中斷了五天。審計人員要求 SendPay 的代表提供證據，證明他們在合約終止的情況下有計劃遵循。這些代表沒有提供任何書面證據，但在接受審計時，他們告訴審計人員，SendPay的高層已經確定了另外兩家軟體開發公司，如果類似情況再次發生，可以立即提供服務。
2. 沒有證據顯示對外包給軟體開發公司的活動進行了監控。 SendPay 的代表再次告訴審計人員，他們定期與軟體開發公司溝通，並適當地告知可能發生的任何變更。
3.防火牆測試未發現異常狀況。審核員測試了防火牆配置，以確定這些服務提供的安全等級。他們使用資料包分析器來測試防火牆策略，這使他們能夠即時檢查發送或接收的資料包。
根據該場景，回答以下問題：
根據情境 4，審計人員要求提供有關外包業務監控過程的文件證據。這說明什麼？
Antwort: C
Begründung:
Based on the provided scenario, the auditors' request for documentary evidence regarding the monitoring process of outsourced operations indicates that the auditors demonstrated professional skepticism. This is because professional skepticism involves a critical assessment of audit evidence and includes a questioning mind and a careful evaluation of the information provided by the auditee123.
Professional skepticism is an essential part of the auditing process, especially in the context of ISO/IEC
27001, which requires auditors to systematically examine an organization's information security risks, including the management of outsourced processes4. The auditors' request for evidence suggests that they were not satisfied with verbal assurances alone and sought to verify that SendPay had a formal, documented process for monitoring outsourced activities, which is a requirement for maintaining an effective Information Security Management System (ISMS)5.
Therefore, the correct answer is: A. The auditors demonstrated professional skepticism.
221. Frage
您是負責管理審核計劃並決定特定審核的審核團隊的規模和組成的人。選擇應考慮的兩個因素。
Antwort: B,C
Begründung:
The overall competence of the12:
The audit scope and criteria: The audit scope defines the extent and boundaries of the audit, such as the locations, processes, functions, and time period to be audited. The audit criteria are the set of policies, procedures, standards, or requirements used as a reference against which the audit evidence is compared. The audit scope and criteria determine the complexity and extent of the audit, and thus influence the number and expertise of the auditors needed to cover all the relevant aspects of the audit.
The overall competence of the audit team needed to achieve audit objectives: The audit team should have the appropriate knowledge, skills, and experience to conduct the audit effectively and efficiently, and to provide credible and reliable audit results. The audit team competence should include the following elements12:
Generic competence: The ability to apply the principles and methods of auditing, such as planning, conducting, reporting, and following up the audit, as well as the personal behaviour and attributes of the auditors, such as ethical conduct, fair presentation, professional care, independence, and impartiality.
Discipline and sector-specific competence: The ability to understand and apply the audit criteria and the relevant technical or industry aspects of the audited organization, such as the information security management system (ISMS) requirements, the information security risks and controls, the legal and regulatory obligations, the organizational context and culture, the processes and activities, the products and services, etc.
Audit team leader competence: The ability to manage the audit team and the audit process, such as coordinating the audit activities, communicating with the audit programme manager and the auditee, resolving any audit-related problems, ensuring the quality and consistency of the audit work and the audit report, etc.
The person responsible for managing the audit programme should not consider the following factors when deciding the size and composition of the audit team for a specific audit, as they are either irrelevant or inappropriate for the audit process12:
Customer relationships: The audit team should not be influenced by any personal or professional relationships with the auditee or other interested parties, as this may compromise the objectivity and impartiality of the audit. The audit team should avoid any conflicts of interest or self-interest that may affect the audit results or the audit decisions.
Seniority of the audit team leader: The audit team leader should be selected based on their competence and experience, not on their seniority or rank within the organization or the audit programme. The audit team leader should have the authority and responsibility to manage the audit team and the audit process, regardless of their seniority or position.
The cost of the audit: The cost of the audit should not be the primary factor for determining the size and composition of the audit team, as this may compromise the quality and effectiveness of the audit. The audit team should have sufficient resources and time to conduct the audit in accordance with the audit objectives, scope, and criteria, and to provide accurate and reliable audit results and recommendations.
The duration preferred by the auditee: The duration of the audit should be based on the audit objectives, scope, and criteria, and the availability and cooperation of the auditee, not on the preference or convenience of the auditee. The audit team should have enough time to conduct the audit in a thorough and systematic manner, and to collect and evaluate sufficient and relevant audit evidence.
Reference:
ISO 19011:2018 - Guidelines for auditing management systems
PECB Candidate Handbook ISO 27001 Lead Auditor, pages 19-20
222. Frage
情境八：Tessa、Malik 和 Michael 組成了一支獨立的審計團隊，成員都是安全、合規以及商業規劃和策略領域的資深專家。他們受命對大型網頁設計公司 Clastus 進行認證審計。在此之前，他們在審計工作中展現了卓越的職業道德，包括公正性和客觀性。這次，Clastus 堅信，如果他們能夠通過 ISO/IEC 27001 認證，將會在競爭中佔優勢。
審計團隊負責人Tessa擁有豐富的審計經驗，並在IT相關議題、合規和治理方面有著非常成功的從業經驗。 Malik則擁有組織規劃和風險管理的背景。他的專長在於對組織的安全控制措施及其風險承受能力進行綜合分析，從而準確地評估組織內部的風險程度。另一方面，Michael則是一位經驗豐富的專家，擅長透過遵循嚴格的標準化程序，對控制措施進行實際的安全評估。
在完成必要的審計工作後，Tessa召集了審計團隊會議。他們分析了Michael的一項發現，以客觀準確地做出決定。 Michael發現的問題是公司日常營運中一個輕微的不合規之處，他認為這是公司一位IT技術人員造成的。因此，在高階主管詢問相關負責人姓名後，Tessa與他們會面，並告知了他們誰是該不合規之處的責任人。為了確保清晰明了，Tessa在審計的最後一天召開了總結會議。
在這次會議上，她向Clastus管理層報告了已發現的不符合項。然而，Tessa得到的建議是，在Clastus認證審核的審查報告中，應避免提供不必要的證據，以確保報告簡潔明了，重點突出關鍵發現。
根據審查的證據，審計團隊起草了審計結論，並決定在授予認證之前，必須對組織的兩個領域進行審計。這些決定隨後提交給了受審計方，但受審計方不接受審計結果，並提出提供補充資訊。儘管受審計方提出了意見，但審計人員由於已決定授予認證，因此拒絕接受補充資訊。受審計方的高階主管堅持審計結論與實際情況不符，但審計團隊堅持己見。
根據以上情景，回答以下問題：
問題：
根據審計團隊的決定，Clastus 下一步應該採取什麼措施？
Antwort: C
Begründung:
Comprehensive and Detailed In-Depth Explanation:
* A. Correct Answer:
* ISO/IEC 27001:2022 Clause 10.1 (Improvement) requires organizations to submit action plans to address audit findings.
* Clastus must document an action plan before corrective actions can be evaluated or followed up.
* B. Incorrect:
* Corrective actions can only be evaluated after action plans are submitted and implemented.
* C. Incorrect:
* Follow-up occurs after corrective actions have been executed and verified.
Relevant Standard Reference:
* ISO/IEC 27001:2022 Clause 10.1 (Corrective Action Planning and Implementation)
223. Frage
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