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| Section | Weight | Objectives |
|---|---|---|
| Enabling Valuable Investments | 15% | - Prioritization and value assessment practices - Strategic alignment, portfolio management, business case development |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
| Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
| Enabling Fast Development | 15% | - Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices |
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles - Ethics, safety culture, lean culture, Toyota Kata |
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NEW QUESTION # 100
An organization introduced 'chaos engineering' recently. The organization has now discovered that some of the disruptions orchestrated by the 'simian army' remain unnoticed until they affect the users.
Which is an example of how the 'monitoring and event management' practice could improve the situation?
Answer: D
Explanation:
The monitoring and event management practice ensures that services are continuously observed and that significant events are detected and acted upon in a timely manner. In the context of chaos engineering, creating notifications for induced outages ensures that disruptions introduced during experiments are immediately identified, preventing them from remaining unnoticed until they impact users and enabling faster detection and response.
NEW QUESTION # 101
A product team is analyzing how users feel while interacting with a mobile banking application, including their emotions and level of satisfaction at each touchpoint.
Which high-velocity IT objective is being addressed?
Answer: B
Explanation:
Co-created value focuses on the service experience, including both customer experience (CX) and user experience (UX). Understanding how users feel at each interaction point helps the organization design services that consumers actively want to use, and value is co-created through those interactions rather than simply delivered by the provider.
NEW QUESTION # 102
An organization has introduced software engineering practices such as continuous integration and continuous delivery in order to accelerate the delivery of its innovative new products and services. The organization needs to balance these new ways of working and continued compliance with internal and external policies.
Which practice would MOST help the organization to achieve this?
Answer: D
Explanation:
Risk management would most help the organization balance accelerated delivery (through CI/CD) with compliance, as it ensures that risks related to internal and external policies are identified, assessed, and controlled while enabling innovation.
NEW QUESTION # 103
An online retail provider wants to detect service degradation before customers begin complaining.
The organization wants automated alerts based on response time, transaction failure rates, and unusual traffic patterns.
Which practice would MOST directly support this need?
Answer: A
Explanation:
The requirement is for telemetry, threshold-based alerting, pattern recognition, and operational visibility. These are exactly the kinds of capabilities supported by monitoring and event management.
NEW QUESTION # 104
An organization has a large and complex infrastructure which often leads to incidents that impact users.
Which is the BEST technique to use to improve this situation?
Answer: D
Explanation:
Chaos engineering is the best technique in this context because it proactively tests the resilience of a large and complex infrastructure by intentionally introducing failures. This helps identify weaknesses before they cause incidents that impact users.
NEW QUESTION # 105
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